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Troubleshooting

en

49

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Error code / Fault display / Signal

Fault

Cause

troubleshooting

The display goes out and

Start/Reload

flashes.

Energy-saving mode is act-
ive

▶

Press any button.

a

The symbol lights up again.

"E:30 / -80"

Drain pipe or water outlet
hose is blocked.

▶

Clean the drain pipe and the water
outlet hose.

Drain pipe or water drain
hose is caught or jammed.

▶

Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.

Drain pump is blocked.

▶

"Cleaning the drain pump",

The water outlet hose is con-
nected too high.

▶

Install the water outlet hose at a
maximum height of 1 metre.

"Technical specifications",

Pump cover is not correctly
assembled.

▶

Correctly assemble the pump
cover.

Pump cover is not correctly
assembled.

▶

Correctly assemble the pump
cover.

Detergent dosage is too
high.

▶

Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).

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Содержание WAV28L90BY

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAV28L90BY en User manual and assembly instructions ...

Страница 2: ...y 32 Preparing the laundry 32 Sorting laundry 33 Freshening up laundry 33 Degrees of soiling 33 Care symbols on the care labels 34 Detergents and care products 34 Detergent recommendation 34 Detergent dosage 35 Basic operation 36 Switching on the appliance 36 Setting a programme 36 Adjusting the programme set tings 36 Loading laundry 36 Using a measuring aid for liquid detergent 37 Use the measuri...

Страница 3: ...alfunctions 50 Noise 54 Problem with results 55 Leakage 56 Odours 56 Emergency release 57 Transportation storage and disposal 57 Removing the appliance 57 Inserting the transit bolts 57 Using the appliance again 58 Disposing of old appliance 58 Customer Service 59 Product number E Nr and pro duction number FD 59 AQUA STOP guarantee 59 Consumption values 61 Technical specifications 61 ...

Страница 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Страница 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Страница 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Страница 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Страница 8: ... longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WARNI...

Страница 9: ...high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of injury This appliance runs programmes that use active oxygen Act ive oxygen can cause eyes to water and irritate the mucosa Do not open the appliance door using the emergency re lease if a programme is running with active oxygen Wait for the appliance door to be released CAUTION Risk of chemic...

Страница 10: ...t be replaced by the manufacturer the manufacturer s Customer Service or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s origin...

Страница 11: ...onnect ing elements such as adapters extensions valves or similar Make sure that the valve hous ing for the water inlet hose does not come into contact with its surroundings and is not subjec ted to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure ...

Страница 12: ... Page 25 Energy consumption and water consumption is most efficient Use the economy programme set tings If you adjust the programme set tings for a programme the display shows the expected consumption Add Page 35 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufact...

Страница 13: ...water and power sup ply Unpacking the appliance Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessor...

Страница 14: ...ine 2 Accompanying documents 3 Elbow for fixing the water outlet hose 4 Cover caps Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Страница 15: ...s residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 31 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 m...

Страница 16: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Страница 17: ...ter tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION When draining the water outlet hose is subject to water pre...

Страница 18: ...read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts...

Страница 19: ...e parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 8 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 44 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 17 7 Transit bolts Page 15 8 Water inlet hose...

Страница 20: ... 2 Compartment II Detergent for main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes Page 25 2 Programme selector Page 36 3 Buttons P...

Страница 21: ...in time The programme end has been set and the remaining number of hours is displayed Buttons Page 23 9 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Prewash Programme status Wash Programme status Rin...

Страница 22: ...il The stain type is activated Energy consumption Energy consumption for the selected programme Low energy consumption High energy consumption Water consumption Water consumption for the selected programme Low water consumption High water consumption Foam detection system The appliance has detected too much foam Error code Fault display Signal Page 49 Door The door is unlocked and can be opened Ta...

Страница 23: ...ction Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Finished in 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the programme has started the pro gramme duration is displayed Temp 90 C Adjust the temperature in C Spin Speed Reduction 1400 Adjust the spin speed or activat...

Страница 24: ...y soiled laundry Extra Rinse Activate Deactivate Activate or deactivate an additional rinse cycle Recommended for particularly sensitive skin or in regions with very soft water Less Ironing Activate Deactivate Activate or deactivate the reduced creasing pro gramme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that ...

Страница 25: ... Extra Rinse Spin Speed Reduc tion Rinse Hold Prewash Less Ironing Intensive Plus Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activ ate SpeedPerfect If SpeedPer fect is activated the maximum load capacity is reduced to 5 kg 9 90 1400 Cottons Colour Wash hard wearing items made from cotton linen or...

Страница 26: ...or at 60 C can be washed together In or der to achieve the best possible energy efficiency the optimum washing tem perature for this programme was saved The washing temperature is activated and cannot be changed 9 1400 Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Quick Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry...

Страница 27: ...ble items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activ ate 0 The laundry is not spun 1400 Drum Clean Cleaning a...

Страница 28: ...tergent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delic ates Note The drum cleaning indicator will flash to remind you if you have not used a programme at 60 C or higher for a long time Refresh Active Oxygen For all washable items and for items that are suitable for professio...

Страница 29: ...e stains or sweat odours Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic fibres or blended fabrics Tip In order to avoid creasing in your laundry you can activate Less Iron ing The laundry is only given a short spin and can be removed while still drip ping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Use the Delicates Silk...

Страница 30: ...bre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry 2 40 800 Super Quick 15 30 Wash items made from cotton syn thetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes ...

Страница 31: ... Measure liquid detergent 00605740 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Prevent...

Страница 32: ...ndry Laundry You can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance To remove odours you can also simply freshen up fabrics using act ive oxygen Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry ...

Страница 33: ...age 33 Care symbols on the care la bels Page 34 Freshening up laundry Note Observe the following information to freshen up the laundry Suitable for all items including items marked by the manufacturer on the care label as suitable for dry cleaning such as suits jackets and trousers Not suitable for removing stains sweat and sweat odours These items of laundry need to be washed Only freshen up dry ...

Страница 34: ...ety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely The manufacturer s instructions for use and dosage can be found on the packaging Notes Only use liquid detergents that are self flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products which have developed a top layer or are highly congealed ...

Страница 35: ...ergent dosage to achieve optimal washing results and save resources The detergent dosage depends on The amount of laundry Degree of soiling Water hardness You can find out how hard your water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 h...

Страница 36: ...the programme set tings Depending on the programme and programme progress you can adjust or activate deactivate the settings Note Overview of all programme set tings Buttons Page 23 Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme Loading laundry Notes Please read the information in the Safety Page 4 and Preventi...

Страница 37: ...ccessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer Use the measuring aid for li quid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards ...

Страница 38: ...after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a If you start a programme with act ive oxygen the drum lights up after the programme starts and the mist that is created can be seen a After the programme has ended the display shows End Soaking laundry You can soak the laundry before washing in the appliance by pausing the programme Note No ...

Страница 39: ...re high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain pro gramme 3 Remove the laundry Resuming the programme when the programme status is Rinse Hold 1 Set the Spin or Drain pro gramme 2 Press Start Reload Unloading the laundry Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure t...

Страница 40: ...The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two Child Lock 3 sec buttons for approx 3 seconds So that the programme currently running is not cancelled the pro gramme selector must be s...

Страница 41: ...our appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the aud ible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deactivate the reminder to clean the drum ...

Страница 42: ...ent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the dr...

Страница 43: ...leaning the opening for the deter gent drawer 7 Push in the detergent drawer Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are availa...

Страница 44: ...information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Turn off the water tap 2 Switch off the device 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a receptacle under the open ing 7 Take the drain hose out of the holder ...

Страница 45: ...to the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The drain pump is empty Page 44 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised ...

Страница 46: ...t in the next wash run the Drain pro gramme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Drain programme Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off ...

Страница 47: ...ter first empty the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensu...

Страница 48: ...en Cleaning and servicing 48 3 Connect the water inlet hose and check for leaks ...

Страница 49: ...goes out and Start Reload flashes Energy saving mode is act ive Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 44 The water ou...

Страница 50: ...er in the base trough Turn off the water tap Call the after sales service Customer Service Page 59 The appliance is leaking Turn off the water tap Call the after sales service Customer Service Page 59 Detergent dosage is too high Immediate measure Mix one table spoon of fabric softener with 0 5 litres of water and pour the mixture into the left hand compartment not for outdoor clothing sportswear ...

Страница 51: ...ad to start the programme The door cannot be opened is activated Continue the programme by select ing Spin or Drain and press ing Start Reload Resuming the programme when the programme status is Rinse Hold Page 39 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 39 Water level is too high Start the Drain programme Programme with active oxy gen has be...

Страница 52: ...or outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next washing cycle with the same load Unapproved extension in stalled on the water drain hose Remove any unapproved exten sions from the water hose Connect ing the appliance Water is not flowing in De tergent is not being dis pensed You have not pressed Start Reload Press Start Reload The filter in the...

Страница 53: ...al motor test Not a fault no action required Residual water is present in the compartment Insert in compartment is blocked Cleaning the detergent drawer Page 42 Vibrations and movement of the appliance whilst spin ning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Remov...

Страница 54: ...d The unbalanced load detec tion system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Noise Fault Cause troubleshooting Rushing hissing noise Water is flushed under p...

Страница 55: ...detergent drawer and do not dose above this The spin result is not satis factory The laundry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the Spin programme Less Ironing is activ ated Select the programmes that are suitable for the type of fabric Programmes Page 25 Drain pipe or water outlet hose is blocked Clean the drain pipe a...

Страница 56: ... washing and drying Leakage Fault Cause troubleshooting Water is leaking out at the water inlet hose Water inlet hose is not cor rectly securely connected 1 Connect the water supply hose cor rectly Connecting the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is n...

Страница 57: ...ion storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 47 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaini...

Страница 58: ...hildren can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from th...

Страница 59: ...s from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will req...

Страница 60: ...ng the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your appliance is fitted with Aqua Stop you can in principle leave your appliance unattended during operation and the tap turned on afterwards The tap only needs to be turned off if you are away from home for a long period e g on holiday for sev...

Страница 61: ... 9 0 3 39 1 150 100 0 42 1400 50 Easy Care 40 C 4 0 2 27 0 750 56 0 43 1200 30 Quick Mix 40 C 4 0 1 00 0 600 42 0 41 1400 55 Wool 30 C 2 0 0 41 0 200 40 0 25 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may...

Страница 62: ...le as a spare part and must only be replaced by trained specialist staff More information about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the ...

Страница 63: ......

Страница 64: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001448264 9001448264 ...

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