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Faults and what to do about them.
42
Faults and what to do about them.
Faults
Cause/remedy
Water is leaking from the
machine.
■
Attach the drain hose correctly or replace it.
■
Tighten the threaded joint on the supply hose.
Water not flowing in.
Detergent is not being dis-
pensed.
■
Will the programme start?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter.
■
Is the supply hose kinked or trapped?
The door will not open.
■
The safety function is active. Do you want to stop the programme?
■
Have you selected
$
(Rinse Stop = no final spin)?
■
Can the door only be opened by the emergency release?
■
When switching from a programme that uses active oxygen to one that
does not, the door will remain locked for up to 25 minutes until there is no
longer any active oxygen in the drum.
The programme does not
start.
■
Have you started the programme or selected Finished in-time?
■
Is the door closed?
■
Is the childproof lock activated? Deactivate.
The drum briefly jerks or
judders after the pro-
gramme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining.
■
Have you selected
$
(Rinse Stop = no final spin)?
■
Clean the drain pump.
■
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■
Is Easy-Iron selected?
■
Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly redistributing the laundry.
■
Not a fault – the foam detection system is active – a rinse cycle has been
activated.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Water remaining in the
care product compart-
ment
i
.
■
Not a fault – the effectiveness of the care product is not affected.
■
Clean the insert if necessary.
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