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en

Cleaning and servicing

48

5.

Fit the insert and click it into place.

6.

Clean the opening for the deter-
gent drawer.

7.

Push in the detergent drawer.

17.4 Descaling

ATTENTION!

The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.

▶

For this appliance, only use de-
scaling agents that are available
from the manufacturer's website or
our after-sales service.

17.5 Cleaning the drain pump

Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.

Emptying the drain pump

Note:

Please read the information in

material damage →

sections

to ensure that you use the appliance
safely.

1.

Turn off the water tap.

2.

Switch off the appliance.

3.

Disconnect the appliance's mains
plug from the power supply.

4.

Open the maintenance flap.

5.

Remove the maintenance flap.

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Содержание WAL28PHVZA

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAL28PHVZA en User manual and installation instructions ...

Страница 2: ... drawer 19 5 3 Control panel 19 5 4 Operating logic 19 6 Display 21 7 Buttons 24 8 Programmes 26 9 Accessories 35 10 Before using for the first time 35 10 1 Starting an empty washing cycle 35 11 Laundry 36 11 1 Preparing the laundry 36 11 2 Sorting laundry 36 11 3 Freshening up laundry 36 11 4 Degrees of soiling 37 11 5 Care symbols on the care labels 37 12 Detergents and care products 37 12 1 Det...

Страница 3: ... 16 Basic settings 46 16 1 Overview of the basic set tings 46 16 2 Changing the basic set tings 46 17 Cleaning and servicing 46 17 1 Tips on appliance care 46 17 2 Cleaning the drum 47 17 3 Cleaning the detergent drawer 47 17 4 Descaling 48 17 5 Cleaning the drain pump 48 17 6 Cleaning the water outlet hose at the siphon 50 17 7 Clean the water inlet filters 51 18 Troubleshooting 53 18 1 Emergency...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Страница 9: ...s out of the reach of children 1 6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance WARNING Risk of electric shock Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this applianc...

Страница 10: ...en Safety 10 WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Страница 11: ...such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kP...

Страница 12: ...suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The ...

Страница 13: ...ormation on safety Page 4 and preventing ma terial damage Page 11 ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli an...

Страница 14: ...crewed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage the appli ance and frozen hoses may burst ...

Страница 15: ...wrench 3 Pull the power cable out of the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Observe the information on safety Page 4 and preventing material damage Page 11 1 Connect the water inlet hose ...

Страница 16: ...nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 35 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 35 4 6 Aligning the applian...

Страница 17: ...housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Observe the information on safety Page 4 and preventing ma terial damage Page 11 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 63 2 Check t...

Страница 18: ...appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 48 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ...softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 39 3 Buttons Page 24 and dis play Page 21 5 4 Operating logic ATTENTION Pressing on the display with...

Страница 20: ...en Familiarising yourself with your appliance 20 Do not press on the display using pointed or sharp objects 1 2 ...

Страница 21: ...pected programme dura tion or programme time remaining 10 1 Ready in time Buttons Page 24 10 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Pretreatment Programme status Active oxygen treatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status Additional rinse Additional rinse cycles are act...

Страница 22: ...ome network Flashes The appliance is trying to con nect to your home network Home Connect Page 42 Voltage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage dro...

Страница 23: ...Display en 23 Display Designation More information E 35 10 1 Error Error code error display signal 1 Example ...

Страница 24: ... Active oxygen is a special type of oxy gen which effectively reduces odours Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 90 C Adjust the temperature in C 1400 1400 rpm Adjust the spin speed or deactivate the spin cycle...

Страница 25: ...te Deactivate Activate or deactivate soaking Before the main wash cycle starts the laundry remains in the water for longer For laundry with particularly stubborn soiling Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hung o...

Страница 26: ...s Page 37 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed ActiveOxygen Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate Speed If Speed is activated the maximum load capacity is reduced to 5 kg 10 90 1400 Cottons Col our Wash hard wearing items...

Страница 27: ...er formance meets legal require ments Eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the wash ing temperature is automatic ally adjusted depe...

Страница 28: ... best possible washing result You cannot change the washing temperat ure Easy Care Wash items made from syn thetic or blended fabrics 4 60 1200 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eye lets or clips in a mesh laundry bag 2 40 800 1 Programme se...

Страница 29: ...ade from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate The laundry is not spun 1400 1 Programme setting ...

Страница 30: ... the pro grammes can be found in the Home Connect app The selectable programme set tings depend on the selected programme Note Your appliance must be connected to your home net work and registered in your Home Connect app Home Connect Page 42 Duvet Wash pillows or quilts stuffed with synthetic fibres or down fillings Wash large items separately Use a detergent that is suitable for down or delicate...

Страница 31: ...ve air from laun dry items by rolling them up before you wash them Drum Clean Cleaning and caring for the drum Cleaning programme with act ive oxygen Use this programme in the fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent containing bleach 1200 1 Programme...

Страница 32: ...use liquid detergent or detergent that is intended for woollens or delicates Refresh Active Oxygen For all washable items and for items that are suitable for pro fessional cleaning only Programme for freshening up dry laundry or removing odours e g cigarette or kit chen odours Dry the drum with a cloth be fore loading the laundry Tip The programme does not remove stains or sweat odours 1 1 Program...

Страница 33: ...lended fabrics Suitable for allergy sufferers and for strict hygiene require ments Note Once the set temperat ure has been reached it re mains constant throughout the washing process 60 1400 Super 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes 4 40 1200 1 Programme setting ...

Страница 34: ...escription Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed ActiveOxygen If you wish to reduce the pro gramme duration to 15 minutes activate Speed The maximum load is reduced to 2 kg 1 Programme setting ...

Страница 35: ...ng cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Observe the information on safety Page 4 and preventing ma terial damage Page 11 1 Press The switch on process takes a few seconds 2 Set the Drum Clean pro gramme 3 Close the door 4 Pull out the detergent drawer 5 Pour standard washing powder i...

Страница 36: ...se a mesh laundry bag Use a mesh laundry bag for small items of laundry such as children s socks Some stubborn or dried in stains can be removed by washing several times Wash large and small items of laundry together Do not rub fresh stains but dab them with soapy water Separate items of laundry and shake them out or observe the programme description 11 2 Sorting laundry Note Observe the informati...

Страница 37: ...e Tea towels baby items or work clothing 11 5 Care symbols on the care labels Washing care symbols Symbol Washing process Recommended pro gramme Normal Cotton Gentle Easy Care Particularly gentle Delicates Silk for washing by hand Hand wash Wool Not suitable for machine washing Detergents and care products 12 Detergents and care products Detergents and care products Note Observe the information on...

Страница 38: ... Coloured fabrics made from easy care fabrics or synthetic materials Easy Care From cold up to 60 C Detergent for delic ates Delicate fine textiles silk or viscose Delicates Silk From cold up to 40 C Detergent for wool lens Wool Wool From cold up to 40 C 12 2 Detergent dosage The detergent dosage depends on The amount of laundry Degree of soiling Water hardness You can find out how hard your water...

Страница 39: ...ent A programme has been set Setting a programme Page 39 Adjust the programme settings Buttons Page 24 Observe the information about op erating logic Note The programme settings are not saved permanently for the pro gramme 13 4 Saving the programme settings You can save your individual pro gramme settings as favourites Requirements A programme has been set The programme settings have been adjusted...

Страница 40: ...e detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards 3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer 13 8 Adding detergent and care product Notes Observe the information on safety Page 4 and preventing material damage Page 11 Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Rea...

Страница 41: ...mme has started 1 Press The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Open the appliance door 3 Add or remove laundry 4 Close the appliance door 5 Press 13 11 Cancelling the pro gramme Note Observe the information on safety Page 4 and preventing ma terial damage Page 11 1 Press 2 Open the appliance door The appliance door rema...

Страница 42: ...ic settings and monitor its operating status The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find information about this at www home connect com Connecting the appliance to a WLAN home network Wi Fi with WPS function Page 43 Connecting the appliance to a WLAN ho...

Страница 43: ...t the appliance to the Wi Fi home network with WPS function 5 Connect the appliance to the Home Connect app Page 44 15 2 Connecting the appli ance to a WLAN home network Wi Fi without WPS function If your router does not have a WPS function you can connect the appli ance to your WLAN home network Wi Fi manually Requirements Wi Fi is activated on the router The Wi Fi basic setting is activated on t...

Страница 44: ...he Home Connect app carry out the last steps in the Home Connect app a If the display shows con the appli ance is connected to the Home Connect app 15 4 Activating Wi Fi on the appliance Note When Wi Fi is activated the en ergy consumption increases in com parison to the values specified in the consumption value table 1 Press and hold for approx 3 seconds 2 Set the programme to position 4 a The di...

Страница 45: ...utton the appliance is enabled for remote start via the Home Connect app If you open the appliance door the function is automatically deactiv ated a lights up Note To deactivate the function press 15 9 Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types...

Страница 46: ...igh Set the display brightness 16 2 Changing the basic set tings 1 In order to set the basic settings press the button 2 To set the required basic setting press the button a The display shows the set basic setting and the current value 3 To change the value press 4 To exit the basic settings switch off the appliance Cleaning and servicing 17 Cleaning and servi cing Cleaning and servicing To keep y...

Страница 47: ...a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum Clean pro gramme without laundry and using all purpose washing powder 17 3 Cleaning the detergent drawer 1 Pull ou...

Страница 48: ...available from the manufacturer s website or our after sales service 17 5 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 D...

Страница 49: ...ut of the holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Страница 50: ...ully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be rotated 4 Insert the maintenance flap and lock it into place 5 Close the maintenance flap 17 6 Cleaning the water outlet hose at the siphon 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully re...

Страница 51: ...onds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the sections on Safety Page 4 and Preventing material damage Page 11 Requirement The water inlet hose is empty 1 Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for le...

Страница 52: ...er inlet hose is empty Emptying the water inlet hose Page 51 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks ...

Страница 53: ...s any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 48 The water outlet hose is connected too high Install the water outlet hose at a ma...

Страница 54: ... No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature ha...

Страница 55: ...ated Check whether is activated Buttons Page 24 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 41 Water level is too hi...

Страница 56: ...e appliance Water is not flowing in Detergent is not being dispensed You have not pressed Press The filters in the water inflow are blocked Clean the filters in the water inflow Page 51 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system elimina...

Страница 57: ...aning the detergent drawer Page 47 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection is active Not a fault no action required Note T...

Страница 58: ...distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned...

Страница 59: ...he laun dry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the Spin programme is activated Select the programmes that are suitable for the type of fabric Programmes Page 26 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the dra...

Страница 60: ...ated but a connection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the appliance to the home network Connecting the appliance to a WLAN home net work Wi Fi with WPS function Page 43 Connecting the appliance to a WLAN home net work Wi Fi without WPS function Page 43 Water is leaking out at the water inlet hose Water inlet hose is not correctly ...

Страница 61: ...o dispose of old appliances 19 1 Removing the appliance Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose Page 51 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 48 6 Detach the hoses 19 2 Inser...

Страница 62: ... The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU Customer Service 20 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in y...

Страница 63: ...ns Colour2 60 10 0 1 200 60 0 5 10 Cottons Colour2 60 5 0 0 600 50 0 4 50 Cottons Colour2 40 5 0 0 600 50 0 4 50 Easy Care 40 4 0 0 770 62 0 2 29 Delicates Silk 30 2 0 0 210 36 0 0 39 Wool 30 2 0 0 250 48 0 0 40 1 values determined according to the valid version of SANS1695 2 Programme setting with maximum speed for testing and energy labelling in accordance with the applicable version of SANS941 ...

Страница 64: ...e appliance spe cifications Declaration of Conformity 23 Declaration of Con formity Declaration of Conformity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality meets the essential requirements and other relevant provisions of the Dir ective 2014 53 EU A detailed RED Declaration of Con formity can be found online at www bosch home com among the addition...

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Страница 68: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001571667 9001571667 ...

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