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Troubleshooting
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Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
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If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Error code / Fault display / Signal
Errors
Cause
Troubleshooting
The display goes out and
Start / Reload
flashes.
Energy-saving mode is act-
ive
▶
Press any button.
a
The symbol lights up again.
"E:36 / -10"
Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
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Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
"E:36 / -25 / -26"
Drain pump is blocked.
▶
"E:60 / -2B"
The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the
drum.
Note:
Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
The water pressure is low.
The filters in the water inflow
are blocked.
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