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en

Customer Service

54

Customer Service

Customer Service

Customer Service

If you have any queries, are unable to
rectify faults on the appliance your-
self or if your appliance needs to be
repaired, contact Customer Service.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) of
your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.

Product number (E-Nr.), pro-
duction number (FD) and con-
secutive numbering (Z-Nr.)

You can find the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
The rating plate is located inside the
appliance door.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.

Technical specifications

Technical specifications

Technical specifications

Weight

Max.: 60 kg

Voltage

220 - 240 V, 50 Hz or
60 Hz

Power rating

2000 - 2400 W

Fuse

10 - 16 A

Water pressure

¡

Min. 0.05 MPa
(0.5 bar)

¡

Max. 1 MPa
(10 bar)

Inlet rate

Min. 10 l/min

Water temperature

Cold water.
Hot water max.: 60 °C

Capacity

12 - 15 place settings

Information regarding Free
and Open Source Software

This product includes software com-
ponents that are licensed by the
copyright holders as free or open
source software.
The applicable licence information is
stored on your home appliance. You
can also access the applicable li-
cence information via your Home
Connect app: "Profile -> Legal inform-
ation -> Licence Information".

1

You

can download the licence information
on the brand product website.
(Please search on the product web-
site for your appliance model and ad-
ditional documents). Alternatively,
you can request the relevant informa-
tion from [email protected] or
BSH Hausgeräte GmbH, Carl-Wery-
Str. 34, 81739 Munich, Germany.
The source code will be made avail-
able to you on request.
Please send your request to oss-
[email protected] or BSH Hausger-
äte GmbH, Carl-Wery-Str.34, 81739
Munich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request
will be charged to you. This offer is
valid for three years from the date of

1

Depending on the appliance specifications

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Содержание SMS6HVI00I

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS6HVI00I en User manual ...

Страница 2: ... 21 Cutlery drawer 21 Etagere 21 Folding prongs 22 Basket heights 22 Before using for the first time 23 Performing the initial configura tion 23 Water softening system 23 Overview of water hardness set tings 23 Setting the water softening sys tem 24 Special salt 24 Switching off the water softening system 25 Rinse aid system 25 Rinse aid 25 Setting the amount of rinse aid 26 Switching the rinse ai...

Страница 3: ...ubleshooting 40 Error code Fault display Sig nal 40 Washing results 42 Home Connect problem 49 Information on display panel 49 Malfunctions 49 Mechanical damage 50 Noise 51 Clean wastewater pump 52 Transportation storage and disposal 52 Removing the appliance 52 Protect appliance from frost 53 Transporting the appliance 53 Disposing of old appliance 53 Customer Service 54 Product number E Nr produ...

Страница 4: ...s appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dr...

Страница 5: ...nce is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged WARNING Risk of fire It is dangerous to use an extended power cord and non ap pr...

Страница 6: ...aline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping D...

Страница 7: ...t the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at...

Страница 8: ...ed in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no ...

Страница 9: ...he interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open ...

Страница 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Страница 11: ...r which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing water is drained off and replaced with fresh water If the soiling level is lower the rinsing wa ter is used in the next wash cycle so reducing water consumption by 3 6 litres In the automatic programmes the temperature an...

Страница 12: ...rely 6 Install the drainage connection Page 12 7 Install the drinking water connec tion Page 12 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to ...

Страница 13: ... to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains pl...

Страница 14: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 12 11 1 Rating plate Rating plate with E number and FD number Page 54 The data you need for Customer Service Page 54 1 Depending on the appliance specifications ...

Страница 15: ...f the detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket 8 Cutlery drawer Cutlery drawer Page 21 9 Cutlery shelf1 Cutlery shelf Page 21 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 38 11 Filter system Filter system Page ...

Страница 16: ...6 Water supply display Display for water supply 7 button If you press for approx 3 seconds you can open the basic settings 8 Start button Starting the programme Page 31 9 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 10 Remote Start Remote Start Page 35 11 Timer programming Setting timer programming Page 31 12 Display The display shows information about...

Страница 17: ... water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive Kadhai 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 72 C Extra Dry Half Load SpeedPerf...

Страница 18: ...conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door Favourite You can save a combination of a pro gramme and an additional function to the button You can save the program via th...

Страница 19: ...shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro gramme and at any time when the pro gramme is running Energy and water con sumption are increased Additional func tion Use Half Load Switch on with small loads It is recommended adding less detergent to the detergent dis penser than for a full machine load The run time is sho...

Страница 20: ... make room for larger items of tableware Adjusting top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenl...

Страница 21: ... bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up ...

Страница 22: ...eed the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery drawer Setting Top basket Bottom basket 1 max ø 16 cm 31 cm 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm 1 Depending on the appliance specifi...

Страница 23: ...y marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 33 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To e...

Страница 24: ... The value H04 is set at the factory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the ...

Страница 25: ...ng combined deter gents with salt replacement sub stances According to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press r...

Страница 26: ... adds less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse aid during the wash cycle reduces water marks and im proves the drying result 5 To save the settings press for 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch...

Страница 27: ...ak out despite the detergent dispenser being closed This is not a Detergent Description fault and is non critical if you remember the follow ing Only choose a pro gramme without PreR inse Do not select timer pro gramming for starting the programme The dosage can be adjus ted to the level of soiling Tip Suitable detergents are available online via our website or from Cus tomer Service Page 54 Separ...

Страница 28: ...nufacturers com bined detergents with salt replace ment substances can only be used up to a certain water hardness usually 26 E without adding spe cial salt For the best washing and drying results we recommend us ing special salt from a water hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Ev...

Страница 29: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Страница 30: ...4 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing result...

Страница 31: ...ramme button Programmes Page 17 a The programme is set and the pro gramme button flashes a The remaining running time of the programme appears on the dis play Setting additional functions You can set additional functions to complete the washing programme selected Note The additional functions which can be used depend on the pro gramme selected Programmes Page 17 Press the button for the relevant a...

Страница 32: ...nce the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already star...

Страница 33: ...ensed Setting the amount of rinse aid Page 26 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion On...

Страница 34: ...Home Connect Page 34 Factory setting rE Start with YES Confirm with Restore changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required se...

Страница 35: ...for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the inst...

Страница 36: ...t com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit t...

Страница 37: ...products Only use suitable cleaning products to clean your appliance Safe use Page 10 Tips on appliance care Follow the tips on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean ...

Страница 38: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Страница 39: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 40: ... 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 54 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 54 E 34 00 will light up altern ately Water is continuously run ning into the applian...

Страница 41: ... blocked Clean the filters Cleaning filters Page 37 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 52 so it clicks...

Страница 42: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 54 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Sett...

Страница 43: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Страница 44: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and r...

Страница 45: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 27 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Страница 46: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery potatoes noodles etc or tap water ma...

Страница 47: ...perature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Страница 48: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Страница 49: ...e 24 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Refill indicator f...

Страница 50: ...erted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 32 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply ...

Страница 51: ... Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small loa...

Страница 52: ...r inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare...

Страница 53: ...Turn off the water tap 10 To empty the residual water out of the appliance detach the supply hose and let the water drain out Disposing of old appliance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damag...

Страница 54: ... specifications Weight Max 60 kg Voltage 220 240 V 50 Hz or 60 Hz Power rating 2000 2400 W Fuse 10 16 A Water pressure Min 0 05 MPa 0 5 bar Max 1 MPa 10 bar Inlet rate Min 10 l min Water temperature Cold water Hot water max 60 C Capacity 12 15 place settings Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as ...

Страница 55: ... basic requirements and other relevant provisions of Directive 2014 53 EU A detailed RED Declaration of Con formity can be found online at www bosch home com among the additional documents on the product page for your appliance 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI S...

Страница 56: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001587865 9001587865 010...

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