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Troubleshooting

en-us

Troubleshooting

17 Troubleshooting

Troubleshooting

You can eliminate minor issues on

your appliance yourself. Please

read the information on eliminat-

ing issues before contacting Cus-

tomer Service. This may avoid un-

necessary repair costs.

Issue

Cause and troubleshooting

E:20-60 lights up al-

ternately.

Appliance has detected that the heating element

is calcified.

Descale the appliance.

Operate the appliance with the Water softening

system.

E:30-00 lights up al-

ternately.

Water protection system is activated.

Turn off the water faucet.

Call customer service

→

Page 53

E:31-00 lights up al-

ternately.

Water protection system is activated.

Turn off the water faucet.

Call customer service

→

Page 53

E:32-00 lights up al-

ternately or indicator

for water supply

lights up.

Inlet hose is kinked.

▶

Install the inlet hose without kinks.

Water faucet is turned off.

▶

Turn on the faucet.

Water faucet is clogged or calcified.

▶

Turn on the faucet.
The flow rate must be at least 10 l/min when

the water supply is open.

Filters in the water connection of the supply or

AquaStop hose are blocked.

Switch off the appliance.

Pull out the power cord plug.

Turn off the water faucet.

Unscrew the water connection.

Remove the filter from the supply hose.

Clean the filter.

Depending on the appliance specifications

Содержание SHE53B75UC

Страница 1: ...Register your appliance and join the Bosch family of perks bosch home com us mybosch Dishwasher SHE53B75UC en us Use and Care Manual ...

Страница 2: ... 20 9 Water softening system 20 9 1 Overview of water hardness settings 20 9 2 Setting the water softening system 21 9 3 Special Dishwasher Salt 21 9 4 Switching off the water softening system 22 10 Rinse aid system 22 10 1 Rinse aid 22 10 2 Setting the amount of rinse aid 23 10 3 Switching the rinse aid system off 23 11 Detergent 23 11 1 The correct detergents 23 11 2 Incompatible detergents 24 1...

Страница 3: ...17 Troubleshooting 39 18 Transportation storage and disposal 52 18 1 Removing the appliance 52 18 2 Vacation and Storage 52 18 3 Transporting the appliance 52 18 4 Disposal of your old appliance 52 19 Customer Service 53 19 1 Model number E Nr production number FD and consecutive numbering Z Nr 53 19 2 AquaStop Pledge 53 20 Technical specifications 54 20 1 Information regarding Free and Open Sourc...

Страница 4: ...occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips 1 2 General information To reduce the risk of fire electrical shock or serious injury observe the following This appliance is provided with installation instructions an...

Страница 5: ...or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 1 5 Grounding instructions This appliance must be grounded to a metal permanent wiring system or an equipment grounding conductor must be run with the circuit conduc tors and connected to the equipment grounding terminal or lead on the ...

Страница 6: ...h racks of the dishwasher WARNING Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for two weeks or more Hydrogen gas is explosive Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or longer turn on all hot water faucets and let the water flow from each for several minutes This will release any acc...

Страница 7: ...r use on the detergent and rinse aid product labels Do not use harsh chemicals such as bleach based products to clean your dishwasher Some bleach based products can damage your dish washer and may present health hazards Always use caution when opening the door during or following a wash cycle as hot water or steam may escape Do not fully open the door until water noises have stopped and steam has ...

Страница 8: ...l guardians to ensure the children are instructed in safe practices by qualified persons Remove the dishwasher door to the washing compartment when re moving an old dishwasher for service or discarding 1 8 State of California Proposition 65 Warnings This product may contain a chemical known to the State of California which can cause cancer or reproductive harm Therefore the packaging of your produ...

Страница 9: ...d the special salt to the dispenser for special salt immediately before the pro gram starts Detergent may damage the water softening system Only fill the dispenser of the water softening system with special dishwasher salt Environmental protection and energy saving 3 Environmental protection and energy saving Environmental protection and energy saving 3 1 Saving energy If you follow these instruct...

Страница 10: ... 3 4 5 6 7 8 9 10 13 11 12 1 Rating plate Rating plate with E number and FD number Page 53 You will need this data to contact Cus tomer service Page 53 2 Detergent dispenser Add detergent to the detergent dis penser 3 Lower rack Lower rack Page 17 4 Dispenser for special salt Add special salt to the dispenser for special salt Water softening system Page 20 1 Depending on the appliance specificatio...

Страница 11: ...ab collecting tray where they can dissolve fully 7 Upper rack Upper rack Page 17 8 Silverware drawer Silverware drawer Page 18 9 Cup shelf1 Cup shelf Page 18 10 Upper spray arm The upper spray arm washes the dish ware in the upper rack If the dishware has not been washed properly clean the spray arms Cleaning the spray arms Page 38 11 Filter system Filter system Page 37 12 Silverware basket Silver...

Страница 12: ...e 14 3 Special salt refill indicator Water softening system 4 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 22 5 WLAN display Home Connect Page 32 6 Water supply display Display for water supply 7 Cycle buttons and options Cycles Page 14 Options Page 16 8 Start button Starting the wash cycle Page 29 9 Button If you press for approx 3 seconds you can open the basic settings 10 R...

Страница 13: ...your appliance en us 13 13 Display The display shows information about the remaining run time or ba sic settings You can change the basic settings via the display and the setting buttons 1 Depending on the appliance specifications ...

Страница 14: ...WH 3 Water gal Heavy Dishware Washing pots and pans non fragile dishware and silverware Level of soiling Removing stub born burned or dried on food remnants con taining starch and protein Intensive Pre Rinse Cleaning 151 F 160 F Intermediate rinse Final rinse 162 F Drying 1 1 40 2 00 2 0 950 1 100 3 4 9 6 4 Auto Dishware Cleaning mixed dishware and silverware Level of soiling Removing com mon hous...

Страница 15: ...unit was tested without any rinse aid liquid in the rinse aid dispenser A single dose of deter gent was inserted into the deter gent dispenser with no detergent being used in the prewash The unit was not subjected to trun cated testing per the definitions in the test procedure We recom mend that dish loads such as the one in the energy certification test have the rack position set in the highest p...

Страница 16: ...asses Gentle drying uses less energy and shortens the cycle Option Use Extra Dry For a better drying result the final rinse temperature is increased and the drying phase extended Especially suit able for drying plastic parts There is a slight increase in energy consumption and the run time is ex tended Sanitize To ensure a higher hygiene status for the ap pliance and dish ware the temper ature is ...

Страница 17: ...er items Adjusting upper rack with RackMatic To wash large items in the racks adjust the shelf height of the up per rack 1 Pull out the upper rack 2 To prevent the rack from sud denly dropping down hold the side of the rack by the top edge 3 Press in the right and left hand levers on the outside of the rack 4 Raise or lower the rack evenly to the right level Check that the rack is level on both si...

Страница 18: ...nd other sharp utensils can cause serious injury Load knives and other sharp utensils with edges down Do not allow children to handle or play near knives and sharp utensils 7 4 Silverware drawer Arrange silverware in the silver ware drawer Arrange silverware with the points and sharp edges down 7 5 Cup shelf Use the cup shelf and the space underneath for small cups and glasses or for large items o...

Страница 19: ...ward and fold down the tines 1 2 2 To use the tines again fold them back up a The tines click into position 7 7 Rack heights Set the racks at the right height Appliance height 34 with silverware basket Level Upper rack Lower rack 1 max ø 9 5 13 13 5 Page 17 2 max ø 10 5 12 3 max ø 11 5 11 Appliance height 34 with silverware drawer Level Upper rack Lower rack 1 max ø 7 13 13 5 Page 17 2 max ø 8 12 ...

Страница 20: ...ce without dishware before using it for the first time Tip You can change these set tings and other Basic settings at any time Water softening system 9 Water softening system Water softening system Hard water leaves limescale on dishware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing re sults you can treat the water with special salt and the wa...

Страница 21: ...lt refill indicator lights up add special dishwasher salt to the dispenser for salt just before the cycle starts The amount of spe cial dishwasher salt required de pends on the water hardness The higher the water hardness the greater the amount of salt re quired NOTICE Detergent may damage the water softening system Only fill the dispenser of the water softening system with special dishwasher salt...

Страница 22: ...ettings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows H00 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indicator is deactivated Rinse aid system 10 Rinse aid system Rinse aid system 10 1 Rinse aid For optimum drying results use rinse aid Only use rinse aid intended for househ...

Страница 23: ... shows Hxx a The display shows 3 Press repeatedly un til the display shows the value set at the factory r05 4 Press repeatedly until the display shows r00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deactivated Detergent 11 Detergent Detergent Find out which detergents are suitable for your appliance 11 1 The correct deter...

Страница 24: ... in everyday use Detergents marked as ecologi cal environmentally friendly generally contain lower levels of active agents or none at all The cleaning effect may be re duced Adjust the rinse aid and the wa ter softening system settings in accordance with the detergent or combination detergent in use According to manufacturers combination detergents with salt replacement substances can only be used...

Страница 25: ... Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to en sure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray 11 5 Detergent table Detergent amount guidelines Auto 1 75 Tbsp 25 ml or 1 tab Normal 1 75 Tbsp 25 ml or 1 tab Heavy 3 Tbsp 45 ml or 1 tab Speed 60 1 Tbsp 15 ml Dishware 12 Dishware Dishware Only wash d...

Страница 26: ...re out of the appli ance without delay Cause Recommenda tion The water tem perature of the cycle is too high and the water is too soft Select a cycle with lower tem peratures Use detergent with glass pro tection Adjust the wa ter hardness setting on your dishwasher Setting the water softening system Page 21 12 2 Loading dishware Arrange dishware correctly to opti mize the dishwashing result and pr...

Страница 27: ...dges facing down Position containers with the openings facing down so no water can collect in them Do not block the spray arms make sure that they can turn freely Do not place small parts in the collecting tray and do not block it with dishware so as not to obstruct the lid of the detergent dispenser 12 3 Removing dishware CAUTION Dishes can be very hot immedi ately after the cycle ends Open the d...

Страница 28: ...Basic Operation Basic Operation 13 1 Protection against unintentional operation Your appliance is equipped with a function that helps to prevent un intentional operation e g by chil dren After starting the appliance the door has to be closed within 4 seconds otherwise the operation will be paused Note This function cannot be de activated ...

Страница 29: ... program is se lected Press the button for the rele vant option a The option is set and the option button flashes 13 5 Setting the electronic delay time You can delay the start of the wash cycle by up to 24 hours 1 Press a h 01 appears on the display 2 Use to set the required start time for the wash cycle 3 Press a This activates the electronic de lay time Tip To deactivate the electronic delay ti...

Страница 30: ...iance switches off 2 Press On Off 3 Press to resume the wash cycle 13 10 Terminating the wash cycle To end a cycle early or to switch from one that has already started you will need to cancel it first Press for approx 4 seconds a All displays light up a As soon as the displays are off the display shows 0h 01m and the residual water is pumped out a The cycle is cancelled and ends after approx 1 min...

Страница 31: ... disp r05 1 r00 r06 Set the amount of rinse aid Setting the amount of rinse aid Page 23 Switch the rinse aid sys tem off with level r00 Intensive drying d00 1 d00 d01 The temperature is in creased during the final rinse which improves the drying result This may in crease the run time slightly Note Not suitable for del icate items of dishware Switch Intensive drying on d01 or off d00 Wi Fi Cn0 Cn0 ...

Страница 32: ...with Restore changed settings to the factory settings The settings for initial use must be configured 1 Factory setting may vary according to model 14 2 Changing the basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly un til the display shows the re quired setting 4 Press repeatedly until the display shows the right...

Страница 33: ... Connect app 1 Install the Home Connect app on your mobile device 2 2 Start the Home Connect app and set up access for Home Connect The Home Connect app guides you through the entire registration process Setting up Home Connect Requirements The Home Connect app is in stalled on your mobile device The appliance receives signals from the WLAN home network Wi Fi at its installation loca tion The appl...

Страница 34: ...vailability of Re mote Diagnostics in your country can be found in the Service Sup port section of your local website www home connect com 15 5 Software update You can use this function to up date the software of your appli ance e g for optimization trou bleshooting or safety relevant up dates The Home Connect app informs you about available software up dates 15 6 Data Protection Please see the in...

Страница 35: ...ly wipe the door seals the front of the dishwasher and the control panel using a damp cloth and dishwashing liquid This ensures the parts of the appliance will remain clean and hygienic If the appliance is not going to be used for a while leave the door slightly ajar This will pre vent unpleas ant odors 16 4 Machine Care Deposits e g from food remnants and limescale can cause your ap pliance to ma...

Страница 36: ...e Care program without any dishes in the dish washer Only use machine care prod ucts and machine cleaners specially designed for dish washers Make sure that there are no aluminum items e g vent hood grease filters or aluminum pans in the interior of the appli ance If you have not run Machine Care after 3 wash cycles the indicator for Machine Care will go out automatically For optimal cleaning perf...

Страница 37: ...e 2 Turn the coarse filter counter clockwise and take out the filter system Ensure that foreign objects do not fall into the sump 1 2 3 Pull the micro filter downward and off 4 Press the locking catches to gether and take the coarse filter upward and out 1 2 5 Clean the filter elements under running water Carefully remove the rim of de bris between the coarse filter and the fine filter 6 Put the f...

Страница 38: ...hing water may block the noz zles and bearings on the spray arms Clean the spray arms regu larly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to remove 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any foreign objects 4 Insert the lower spray arm a The spray arm clicks into posi tion 5 Insert the upper spray arm...

Страница 39: ...ucet 2 Call customer service Page 53 E 31 00 lights up al ternately Water protection system is activated 1 Turn off the water faucet 2 Call customer service Page 53 E 32 00 lights up al ternately or indicator for water supply lights up Inlet hose is kinked Install the inlet hose without kinks Water faucet is turned off Turn on the faucet Water faucet is clogged or calcified Turn on the faucet The ...

Страница 40: ... or a foreign object is blocking the pump Secure the cover of the drain pump so it clicks into place or clean the drain pump E 61 03 lights up al ternately Water is not draining Not an appliance error Garbage disposal is still plugged or the drain hose is kinked Check that the garbage disposal plug is re moved and that the drain hose is not kinked Not an appliance error The drain pump cover is loo...

Страница 41: ...pliance or switch off the breaker 3 Wait at least 2 minutes 4 Insert the power cord plug of the appliance in a power outlet or switch on the breaker 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water faucet Pull out the power cord plug Contact customer service Page 53 and give the error code Dishware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid P...

Страница 42: ...the program ends 2 Only remove dishware 30 minutes after the program has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited effectiveness Silverware is not dry Silverware not arranged properly in the silverware basket or silverware drawer Droplets can form on the contact points of silver ware 1 Arrange silverware individually where possib...

Страница 43: ...ng filters Page 37 Filters are inserted incorrectly and or not en gaged 1 Insert the filters properly Filter system Page 37 2 Twist filters into place Selected wash cycle is too light Select a more intensive cycle Dishware has been precleaned too intensively Then the sensors choose a lighter cycle Stub born remnants cannot be entirely removed Only remove large remnants of food and do not pre rinse...

Страница 44: ...nt may lose its cleaning or dissolving abil ity after being stored a long time or the detergent is clumped together Change your Detergent Water spots on plastic parts Droplet formation on plastic surfaces is unavoid able due to the laws of physics Water spots are visible after drying Select a more intensive program Position dishware at an angle Loading dishware Page 26 Use rinse aid Rinse aid Page...

Страница 45: ...etergent Selected wash cycle is too light Select a more intensive wash program Tea residue or lip stick marks on dish ware Dishwashing temperature is too low Select a program with a higher dishwashing temperature Too little detergent is being used or is unsuitable Use a suitable Detergent and follow the manu facturer s instructions for the amount to be used Dishware has been precleaned too intensi...

Страница 46: ... information on detergents Plastic parts inside the appliance are discolored Plastic parts inside the appliance may become discolored over the life of the dishwasher Discoloration may come about and will not im pair functioning of the appliance Plastic parts are dis colored Dishwashing temperature is too low Select a program with a higher dishwashing temperature Dishware has been precleaned too in...

Страница 47: ...me af ter wash cycle ends Use a program with a lower temperature Set the softening system to the water hard ness Setting the water softening system Page 21 Use detergent with a glass protection compo nent Detergent residue is present in the deter gent dispenser or the tab collecting tray Spray arms were blocked by dishware so deter gent was not rinsed out Check that the spray arms are not blocked ...

Страница 48: ...ct special salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Set the water softening system Setting the water softening system Page 21 Refill indicator for rinse aid lights up No rinse aid 1 Add Rinse aid Page 22 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 23 Refill indicato...

Страница 49: ...l the soft ware update a After a successful software update Suc ap pears on the display for a few seconds Water is left in the appliance at the end of the program Filter system or area under the filters is blocked 1 Clean the Filters Page 37 2 Clean the Drain pump Page 51 Program has not yet ended Wait until the program ends or terminate the program with Reset Terminating the wash cycle Page 30 Ap...

Страница 50: ...no parts project beyond the rack and prevent the appliance door from closing properly Appliance door can not be closed Door lock has been activated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been in stalled properly When closed the appliance door its decor or attached parts should not knock against adja cent cabinets...

Страница 51: ...the drain pump must be cleaned CAUTION There may be some sharp debris such as glass fragments blocking the drain pump Use caution when removing parts for cleaning 1 Disconnect the appliance from the power supply 2 Remove the upper and lower rack 3 Remove the filter system 4 Scoop out any water Use a sponge if necessary 5 Pry the pump cover off using a spoon and grip it by the cross piece 6 Lift th...

Страница 52: ...temperatures vacation home or through a vacation period have your dishwasher winterized by an authorized service provider 18 3 Transporting the appliance To avoid damage to the appli ance empty it before transporting Note Always transport the dish washer upright to prevent residual water getting into the machine s controls and damaging the appli ance 1 Remove dishware from the ap pliance 2 Secure ...

Страница 53: ...ber E Nr production number FD and consecutive numbering Z Nr You can find the model number E Nr the production number FD and the consecutive number ing Z Nr on the appliance s rat ing plate The rating plate is located inside the appliance door Making a note of your appliance s details and the Customer Service telephone number will enable you to find them again quickly 19 2 AquaStop Pledge In addit...

Страница 54: ...and product website Please search on the product website for your appliance model and addi tional documents Alternatively you can request the relevant infor mation from ossre quest bshg com or BSH Haus geräte GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made available to you on request Please send your request to oss request bshg com or BSH Haus geräte GmbH Carl Wery Str 34 8...

Страница 55: ...tsoever This Product is also warranted to be free from cosmetic defects in ma terial and workmanship such as scratches of stainless steel paint porcelain blemishes chips dents or other damage to the finish of the Product for a period of thirty 30 days from the date of delivery or closing date for new construc tion This cosmetic warranty ex cludes slight color variations due to inherent differences...

Страница 56: ... those persons or companies that have been specially trained on Bosch products and who pos sess in Bosch s opinion a supe rior reputation for customer ser vice and technical ability note that they are independent entities and are not agents partners affili ates or representatives of Bosch Nevertheless taking your product to be serviced by a repair shop that is not affiliated with or an au thorized...

Страница 57: ...ronmental forces and fac tors including without limita tion rain wind sand floods fires mud slides freezing tem peratures excessive moisture or extended exposure to hu midity lightning power surges structural failures surrounding the appliance and acts of God Service calls to correct the in stallation of your Product to in struct you how to use your Product to replace house fuses or correct house ...

Страница 58: ...CAUSED EXCLU SIVELY BY BOSCH OR OTHER WISE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAM AGES AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WAR RANTY LASTS SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPE CIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE No attempt ...

Страница 59: ......

Страница 60: ...ance You ll find a variety of customzed information in MyBosch such as Discounts for filters cleaners accessories parts Easy access to manuals appliance specifications Easy access to parts list Customized offer for the Bosch Appliance Service Plan sent by mail after appliance registration Register here www bosch home com us owner support mybosch Looking for help You ll find it here No matter what ...

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