en
Troubleshooting
8
9 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-
sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by trained specialist staff.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
9.1 Information on display panel
Fault
Cause and troubleshooting
None
There has been a power cut.
1.
Check the household fuse for the appliance.
2.
Check whether there has been a power failure by trying other electrical appliances.
All displays flash
The control panel is wet or objects are lying on it.
▶
Dry the control panel or remove the object.
Several hotplates have been used over a prolonged period at high power settings. The hot-
plate has been switched off to protect the electronics.
1.
Wait a while.
2.
Touch any touch field.
a
When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
Despite being switched off by
, the electronics have become hot again. All hotplates have
therefore been switched off.
1.
Wait a while.
2.
Touch any touch field.
a
When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
and the heat set-
ting flash alternately.
A signal sounds.
Hot pot near the control panel. There is a risk that the electronics will overheat.
▶
Remove the pan.
a
The display goes out shortly afterwards.
and audible signal Hot pot near the control panel. The hotplate has been switched off to protect the electron-
ics.
1.
Remove the pot.
2.
Wait a while.
3.
Touch any touch field.
a
When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
The hotplate was on for too long and has switched off automatically.
You can switch the hotplate back on again immediately.
and hotplates do
not heat up
Demo mode is activated.
1.
Disconnect the appliance from the power supply for 30 seconds by briefly switching off
the circuit breaker in the fuse box.
2.
Touch any touch field within the next three minutes.
