en
Cleaning and servicing
10
11.2 Checking the result
In the following table, you can check the result for the
quality and speed of the cooking process:
Result
The cookware is not suitable for the
cooking zone and therefore does not
heat up.
1
1
If a smaller cooking zone is available, test the cook-
ware on this cooking zone.
Result
The cookware is taking longer to heat
up than expected and cooking is not
progressing as well as it ought to.
1
The cookware is heating up correctly
and cooking is progressing well.
1
If a smaller cooking zone is available, test the cook-
ware on this cooking zone.
Touch or to activate the function.
12 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
12.1 Cleaning products
You can obtain suitable cleaning products and glass
scrapers from customer service, the online shop or a
retailer.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Never use unsuitable cleaning products.
▶
Do not use cleaning products while the hob is still
hot. This may cause marks on the surface.
Unsuitable cleaning products
¡
Undiluted detergent
¡
Detergent intended for dishwashers
¡
Abrasive cleaners
¡
Aggressive cleaning products such as oven spray
or stain remover
¡
Abrasive sponges
¡
High-pressure or steam jet cleaners
12.2 Cleaning the hob
Clean the hob after every use to stop cooking residues
from getting burnt on.
Requirement:
The hob must be cold.
1.
Remove heavy soiling using a glass scraper.
2.
Clean the hob with a cleaning product for glass
ceramic.
Follow the cleaning instructions on the packaging of
the cleaning product.
Tip:
You can achieve good cleaning results using a
special sponge for glass ceramic.
12.3 Cleaning the hob surround
If the hob frame is dirty or stained after use, clean this.
Note:
Do not use a glass scraper.
1.
Clean the hob frame with hot soapy water and a soft
cloth.
Wash new sponge cloths thoroughly before use.
2.
Dry with a soft cloth.
13 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-
sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
▶
Call the customer service.
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Call the customer service.
13.1 Warnings
Notes
¡
If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡
If an error occurs, the appliance does not switch to
standby mode.
