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Cleaning and servicing
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9.4 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of op-
timisation, troubleshooting or security updates.
To do this, you must be a registered Home Con-
nect user, have installed the app on your mobile device
and be connected to the Home Connect server.
As soon as a software update is available, you will be
informed via the Home Connect app and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start in-
stalling it via the Home Connect app if you are in your
local area network. The Home Connect app will inform
you once installation is successful.
Notes
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You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡
We recommend that you install security updates as
soon as possible.
9.5 Resetting the connection
Saved connections to the home network and to
Home Connect can be reset.
▶
Press and hold and until LED 7 goes out in the
LED display.
a
An audible signal sounds.
9.6 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the Home Connect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip:
For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com
9.7 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
Home Connect server (initial registration):
¡
Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the Wi-Fi
communication module installed).
¡
Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡
The current software and hardware version of your
appliance.
¡
Status of any previous reset to factory settings.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use the Home Connect functions for the first time.
Note:
Please note that the Home Connect functions
can only be utilised with the Home Connect app. In-
formation on data protection can be retrieved in the
Home Connect app.
9.8 Declaration of Conformity
Constructa Neff Vertriebs-GmbH hereby declares that
the appliance with Home Connect functionality meets
the essential requirements and other relevant provi-
sions of the Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.neff-international.com among the addi-
tional documents on the product page for your appli-
ance.
2.4 GHz band: 100 mW max.
5 GHz band: 100 mW max.
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5 GHz WLAN (Wi-Fi): For indoor use only.
10 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
10.1 Cleaning products
You can obtain suitable cleaning products from after-
sales service or the online shop.
WARNING ‒ Risk of electric shock!
An ingress of moisture can cause an electric shock.
▶
Before cleaning, pull out the mains plug or switch
off the fuse in the fuse box.
▶
Do not use steam- or high-pressure cleaners to
clean the appliance.
WARNING ‒ Risk of burns!
The appliance becomes hot during operation.
▶
Allow the appliance to cool down before cleaning.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Do not use harsh or abrasive detergents.
▶
Do not use cleaning products with a high alcohol
content.