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After-sales service
Our after-sales service is there for you if your appliance needs to
be repaired. We will always find the right solution in order to avoid
unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and the
production number (FD no.) so that we can provide you with the
correct advice. The rating plate containing these numbers is found
on the side of the oven door. To save time, you can make a note
of the number of your appliance and the telephone number of the
after-sales service in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the warranty
period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that the
repair will be carried out by trained service technicians using
original spare parts for your domestic appliance.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
■
Only preheat the oven if this is specified in the recipe or in the
operating instruction tables.
■
Use dark, black lacquered or enamelled baking tins. They
absorb the heat particularly well.
■
Open the oven door as infrequently as possible while cooking,
baking or roasting.
■
It is best to bake more than one cake, one after the other. The
oven is still warm. This reduces the baking time for the second
cake. You can also place two loaf tins next to each other.
■
For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Saving energy with the gas hob
■
Always use a saucepan which is the correct size for your food.
A larger, less full saucepan requires a lot of energy.
■
Always place a suitable lid on the saucepan.
■
The gas flame must always be in contact with the base of the
saucepan.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Tested for you in our cooking studio
Here you will find a selection of dishes and the ideal settings for
them. We will show you which type of heating and which
temperature are best suited for your dish. You can find
information about suitable accessories and the height at which
they should be inserted. There are also tips about cookware and
preparation methods.
Notes
■
The values in the table always apply to dishes placed into the
cooking compartment when it is cold and empty.
Only preheat the appliance if the table specifies that you should
do so. Do not line the accessories with greaseproof paper until
after they have been preheated.
■
The times specified in the tables are guidelines only. They will
depend on the quality and composition of the food.
■
Use the accessories supplied. Additional accessories may be
obtained as special accessories from specialist retailers or from
the after-sales service.
Before using the oven, remove any unnecessary accessories
and ovenware from the cooking compartment.
■
Always use oven gloves when taking hot accessories or
ovenware out of the cooking compartment.
Cakes and pastries
Baking tins
It is best to use dark-coloured metal baking tins.
Baking times are increased when light-coloured baking tins made
of thin metal or glass dishes are used, and cakes do not brown so
evenly.
If you wish to use silicone baking tins, use the information and
recipes provided by the manufacturer as a guide. Silicone baking
tins are often smaller than normal tins. The amount of mixture and
recipe instructions may differ.
E no.
FD no.
After-sales service
O
GB
0844 8928979
Calls from a BT landline will be charged at up to 3 pence
per minute. A call set-up fee of up to 6 pence may apply.
IE
01450 2655
This appliance is labelled in accordance with European
Directive 2012/19/EU concerning used electrical and
electronic appliances (waste electrical and electronic
equipment - WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
