30
Customer Service
Contact our Customer Service if your appliance needs
repair. Our Customer Service (see below) will be happy
to supply you with details how to obtain a service repair.
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
9
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Problem
Suggestion
Burner(s) do not light/igniters do not
spark
▯
Ensure that the gas shut-off valve is in the “ON” position and the gas supply
to the house is not shut off.
▯
Ensure that the burner caps and burner bases and the burner ports are not
clogged. Clear ports with a wire or straightened paper clip if clogged.
▯
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
polarity. Ensure that the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
Cooktop burner(s) do not start cor-
rectly, Flame extinguishes at burner
as soon knob is released
▯
Probable reason is, that the push in time was to short or the pushing was
too soft. Push in the knob completely, once flame appears keep it pushed in
at that complete position for 3-5
seconds.
▯
If than flame does not hold, check the burner for being clean and parts
attached in right manner.
Note: :
There has to be a flame towards the brown pin at burner, which is the
thermocouple.
Bake / Broil burner(s) do not start
correctly, Flame extinguishes at
burner as soon knob is released
▯
Probable reason is, that the knob was not in “OFF” position when initiated.
Make sure that the knob is in “OFF” position, then push in the knob com-
pletely and hold for at least 2 seconds. Then, keep the knob pushed com-
pletely and turn to “Bake” / “Broil” position.
▯
If than flame does not hold, check the burner for being clean and parts
attached in right manner.
Note: :
The knob can be pushed in completely only in “OFF” position. This com-
plete push is mandatory to start the Bake / Broil burner(s) correctly.
Burner flame goes out unexpectedly Ensure that there is no draft in the room.
Sparks appear on the wrong burner No fault: On starting one burner on all burners sparks will be generated.
The igniters spark even though the
knobs are in the off position
When the electrical power connection has been activated at the first power-up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the “OFF” position.
Cooking results are not what was
expected
▯
Check the level of the cooktop burner during installation.
▯
Cooking pan does not fit on the surface being used.
▯
The cookware is not the recommended type or size. See "Notes regarding
cookware" and "Baking pans and dishes"
.
Oven door feels hotter as before
remove the oven door glass for
cleaning
Check if the oven door glass is right way round (low-E symbol can be read).
Oven door is not balanced
Check if inner door glass is present/ has been inserted during reassembly.
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