en
Trouble shooting
26
3
Trouble shooting
Trouble shooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Fault table
If a dish does not turn out as well as you had hoped,
refer to the chapter:
Tested for you in our cooking studio.
It
contains useful tips and information on cooking, baking
and roasting.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced.
Heat-resistant, 25 watt spare bulbs can be obtained
from our after-sales service or a specialist retailer. Only
use these bulbs.
:
Warning – Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1.
Place a tea towel in the cold oven to prevent
damage.
2.
Unscrew the glass cover by turning it anti-clockwise.
3.
Replace the bulb with one of the same type.
4.
Screw the glass cover back in.
5.
Remove the tea towel and switch on the circuit
breaker.
Glass cover
You must replace a damaged glass cover. Suitable
glass covers may be obtained from the after-sales
service. Please specify the E number and FD number of
your appliance.
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
containing these numbers can be found on the right-
hand side of the oven door. You can make a note of the
numbers of your appliance and the telephone number
of the after-sales service in the space below to save
time should it be required.
Please note that there will be a fee for a visit by a
service technician in the event of a malfunction, even
during the warranty period.
After-sales contact details for all countries can be found
in the attached after-sales service directory.
Fault
Possible cause Troubleshooting/information
The oven does
not work.
Faulty circuit
breaker
Look in the fuse box and check
that the circuit breaker is in
working order.
Power cut.
Check whether the kitchen light
or other kitchen appliances are
working.
Oven not hot.
Dust on the con-
tacts.
Turn the control knobs clock-
wise and anti-clockwise a few
times.
The burner does
not ignite.
Power cut or
damp ignition
plugs.
Light the gas burner with a gas
lighter or a match.
The gas grill does
not work.
The protecting
plate is incor-
rectly inserted.
Make sure that the protecting
plate is correctly inserted.
Remove the protecting plate
and reinsert it.
E no.
FD no.
After-sales service
O
