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126 en | Troubleshooting DICENTIS
2021.06 | V3.7 |
Configuration manual
Bosch Security Systems B.V.
15 Troubleshooting
For troubleshooting, also refer to the DICENTIS Hardware Installation manual, section
“Installation Test”.
Refer to the product related information on:
www.boschsecurity.com .
15.1 Network Docent
Network Docent is developed to help AV operators in their daily job. The software scans and
visualizes the network environment, giving insight into all devices and cable-connections of a
network-based AV system. Network Docent is able to identify and provide guidance on solving
common and simple network errors that cause disruption or improper operation of the AV
system. As a result, Network Docent will reduce time and effort, when installing or operating a
network-based AV system.
As of version 3.2, the Network Docent software is installed as part of the DICENTIS software
package.
i
Notice!
Do not abort the DICENTIS software installation when installing Network Docent
Please refer to the Network Docent manual for more information on how to use the tool
The Network Docent software and manual can also be downloaded from:
https://licensing.boschsecurity.com/omneo/
15.2 Using DeviceBrowser to view connected devices
DeviceBrowser.exe is a command prompt tool which allows a technician to get an overview of
which devices are connected. It shows the type, quantity and which VLAN devices are
connected to.
To start the tool:
1.
Click the Windows Start button.
2. Type command in the search field and press Enter.
The Command Prompt will open.
3. Type cd\ and press Enter.
4. Type cd “Program Files\Bosch\DICENTIS” and press Enter.
5. Type DeviceBrowser.exe and press Enter.
The tool will automatically scan the network for DICENTIS devices.
The scan can be stopped by pressing CTRL + C.
15.3 Dumping logging information to a text file for technical support
The DICENTIS logging file can be very helpful to analyze a problem. The logging information
can be exported to a text file and emailed to support.
When emailing the logging file to support, please include all relevant information related to the
circumstances when the issue occurred.