Trouble shooting
en
23
Notes
■
Slight differences in colour on the front of the
appliance are caused by the use of different
materials, such as glass, plastic and metal.
■
Shadows on the door panels, which look like
streaks, are caused by reflections made by the
interior lighting.
3
Trouble shooting
Trouble shooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
You can take remedial action yourself for some error
messages.
Troubleshooting
Door panels
Glass cleaner:
Clean with a dish cloth. Do not use glass
scrapers.
Seal
Hot soapy water:
Clean with a dish cloth and do not scour. Do
not use metal or glass scrapers for cleaning.
Accessories
Hot soapy water:
Soak and then clean with a dish cloth or a
brush.
Area
Cleaning products
Error message
Possible cause
Remedy/Note
The appliance does not work
The plug is not plugged in.
Plug the plug in
Power failure
Check whether the kitchen light works.
The fuse is faulty
Check in the fuse box to make sure that the fuse for
the appliance is OK.
Faulty operation
Switch off the fuse in the fuse box. Switch it back on
after approx. 10 seconds.
‚ƒ
:
‹‹
flashes in the display and the
0
symbol lights up.
Power failure
Reset the clock.
The appliance is not operating. A cooking
time is shown in the display.
start
l
stop was not touched after the setting
was made.
Touch start
l
stop or delete the setting by using the
function selector to select another function.
The microwave is not working.
The door has not been properly closed.
Check whether food residue or debris is trapped in
the door.
start
l
stop was not touched.
Touch start
l
stop.
It is taking longer than usual for food to
heat up
The microwave power output has been set too
low.
Select a higher microwave power output.
A larger amount of food than usual has been
placed in the appliance.
Double the amount – double the time.
The food was colder than usual.
Stir or turn the food during cooking.
Microwave operation has been cancelled
for no apparent reason.
The microwave has a fault.
If this fault recurs, call our customer service.
The appliance can be set, but does not
heat up. The colon flashes.
The appliance is in demo mode.
Deactivate demo mode in the basic settings.
Note:
Demo mode is only visible in the first 5 minutes
after connecting the appliance to the mains.
“‚
is indicated on the display panel.
The thermal safety switch-off function has been
activated.
Call customer service.
“ƒ
is indicated on the display panel.
The automatic safety switch-off function has been
activated.
Touch any button or turn the rotary selector.
“„
is indicated on the display panel.
The oven is malfunctioning.
Call customer service.
“…
is indicated on the display panel.
The thermal safety switch-off function has been
activated.
Call customer service.
“‚‚
is indicated on the display panel.
Moisture in the control panel.
Allow the control panel to dry.
“‚ˆ
is indicated on the display panel.
Rapid heating has failed.
Call customer service.
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