Troubleshooting
7
Climate 6100i/8100i – 6721821567 (2020/11)
4.3
Handover to the user
▶ When the system has been set up, hand over the installation manual
to the customer.
▶ Explain to the customer how to use the system, referring to the
operation manual.
▶ Advise the customer to carefully read the operation manual.
5
Troubleshooting
5.1
Faults with indication
WARNING
Risk to life from electric shock!
Touching live electrical parts can cause an electric shock.
▶ Before working on electrical parts, disconnect all phases of the
power supply (fuse/circuit breaker) and lock the isolator switch to
prevent unintentional reconnection.
A fault on the device can also be indicated by the sequential flashing of
the following lights:
• ON indicator
K
(green)
• Timer lamp
(orange)
• Plasmacluster lamp (blue)
The number of flashing signs specify the number of the fault codes.
For example in case of error
23 – 4
the green lamp flashes 2 times, then
the orange lamp flashes 3 times then the blue lamp flashes 4 times. As
an alternative, the fault code called up via the remote control
operating instructions.
If a fault is present for more than 10 minutes:
▶ Briefly interrupt the power supply and switch the indoor unit back on.
If a fault persists:
▶ Call customer service and provide the fault code and details of the
appliance.
Table 9
5.2
Faults without indication
Table 10
Fault code
Possible Cause
00 – 0
Normal Operation
01 – ..
Short circuit on the thermistor of the outdoor unit
02 – ..
Fault caused by the temperature in the compressor, heat exchanger or IPM module being too high
03 – 0
For protection, the outdoor unit is switched off for a short time.
05 – ..
Open electric circuit on the thermistor of the outdoor unit
06 – ..
07 – ..
Overloading from insufficient refrigerant or blocked air inlet/outlet. Fault at IPM module or overcurrent protection of the
outdoor unit main PCB.
09 – ..
Fault at thermistor or 4-way valve or insufficient refrigerant.
10 – ..
Faulty parameter in the EEPROM of the outdoor unit
11 – ..
Fault on fan in outdoor unit
13 – ..
Fault on compressor at start or operation
14 – ..
Fault at the impulse amplitude modulation
17 – ..
Incorrect electrical connection of the device with open electric circuit
18 – ..
Incorrect electrical connection of the device with short circuit
19 – ..
Fault on fan of the indoor unit
20 – ..
Faulty parameter in the EEPROM of the indoor unit
21 – ..
Air baffle fitted incorrectly
24 – ..
Communication error of the indoor unit with the WLAN
26 – ..
Fault on a thermistor of the indoor unit
Error
Possible Cause
Remedy
The output of the indoor unit is too low.
Heat exchanger of outdoor or indoor unit
soiled.
▶ Clean heat exchanger of outdoor or indoor unit.
Lack of refrigerant
▶ Check tightness of pipes, reseal if required.
▶ Refill refrigerant.
Outdoor unit or indoor unit is not working.
No power
▶ Check power connection.
▶ Power on the indoor unit.
Fuse has blown.
▶ Check power connection.
▶ Replace fuse.
Outdoor unit or indoor unit starts and stops
continuously.
Insufficient refrigerant in the system.
▶ Check tightness of pipes, reseal if required.
▶ Refill refrigerant.
Too much refrigerant in the system.
▶ Remove refrigerant with refrigerant recovery unit.
Moisture or impurities in the refrigerant
circuit.
▶ Evacuate refrigerant circuit.
▶ Fill with new refrigerant.
Voltage fluctuations too high.
▶ Install voltage regulator.
Defective compressor.
▶ Replace compressor.