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Warranty, technical service, spare parts, accessories
www.bora.com
10 Warranty, technical
service, spare parts,
accessories
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Observe all safety and warning information (see the
Safety chapter).
10.1 BORA manufacturer’s warranty
BORA provides its end customers with a 2-year
manufacturer’s warranty for its products. The end
customer is entitled to this warranty in addition to the
statutory claims for defects against the sellers of our
products.
The manufacturer’s warranty applies to all BORA products
sold by authorised BORA dealers with the European
Union, with the exception of products labelled by BORA
as Universal products or accessories.
The manufacturer’s warranty starts as soon as the
BORA product is handed over to the end customer by
an authorised BORA dealer and is valid for 2 years.
By registering on www.bora.com/registration the
end customer has the possibility of extending the
manufacturer’s warranty.
The manufacturer’s warranty requires expert (in
accordance with the valid BORA ventilation handbook
and operating instructions at the time of installation)
installation of the BORA products by an authorised BORA
dealer. During use, the end customer is to adhere to the
specifications and instructions in the operating manual.
In order to file a warranty claim, the end customer is to
notify their dealer or BORA of the fault and must present
the receipt. Alternatively, the end customer can provide
proof of purchase by registering on www.bora.com.
BORA guarantees that all BORA products are free from
material and product defects. The defect must exist prior
to delivery of the product to the end customer. In the
event that a warranty claim is filed, the warranty shall not
commence anew.
BORA will correct defects in BORA products at its own
discretion by repairing or replacing the product. All costs
for the correction of defects under the manufacturer’s
warranty shall be assumed by BORA.
Expressly not covered by the BORA manufacturer’s
warranty are:
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BORA products that were not sold by authorised BORA
dealers
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Damage caused by non-adherence to the operating
instructions (including product care and cleaning) This
represents improper use.
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Damage caused by normal use, e.g. traces of usage on
the cooktop
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Damage caused by external influences (such as
transport damage, ingress of condensation, damage
caused by the elements such as a lightning strike)
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Damage caused by repairs or attempts to repair not
made by BORA or persons authorised by BORA
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Damage to the glass ceramic
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Voltage fluctuations
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Secondary damage or claims for damages beyond the
defect
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Damage to plastic parts
Legal claims, particularly statutory claims for defects or
product liability are not limited by the warranty.
If a defect is not covered by the manufacturer’s warranty,
the end customer can employ the services of the BORA
technical service, however, they must cover the costs
themselves.
The laws of the Federal Republic of Germany apply to
these warranty conditions.
You can contact us by:
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Telephone: +49 800 7890 0987 Monday to Thursday
from 08:00-18:00 and Friday from 08:00-17:00
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Email: [email protected]
10.2 Service
BORA Service:
see reverse side of operating and assembly instructions
+800 7890 0987
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In the case of faults you cannot fix yourself, contact
your BORA specialist supplier or the BORA Service
Team.
The BORA Service Team will require the type designation
and serial number of your device (FD number).
Both pieces of information can be found on the nameplate
on the back of the instructions and on the appliance base.
10.3 Spare parts
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Only use original spare parts for repairs.
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Repairs may only be carried out by the BORA Service
Team.
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Spare parts can be obtained from your BORA
dealer, the BORA online service website at www.
bora.com/service or by calling the service
number provided.
10.4 Accessories
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BORA Glass ceramic scraper UGS
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