MAINTENANCE
1-866-771-2663 | Page 9
TROUBLESHOOTING
Problem
Cause
Solution
No gas flow
Check if gas cylinder is empty
Regulator isn’t connected securely to the
tank
Tighten regulator connection to the gas
tank
Spider webs or insect nest in the burner
and guard
Check the burner and guard
Burner ports are clogged
Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
Heating unit emits a lot of
black smoke
Flame is obstructed at burner ports
Check that all burner ports are free of
any small lava rocks/pumice stones/
LavaGlass pieces
High or gusting winds
No gas flow
Check if gas cylinder is empty
Burner won’t light with
a match
Flame blows out
easily
•
Before performing any maintenance always disconnect propane gas tank.
•
Keep the heating item free and clear from combustible materials.
•
Visually inspect burner for obstructions and keep tank enclosure free and clear from debris.
•
Use a soft brush to get rid of the mild stains, loose dirt and soil after the burner and
pumice stones/
lava rocks/LavaGlass
®
are completely cooled down. Wipe down with a soft cloth.
•
Harsh weather conditions may cause stubborn stains, discoloration and possibly rust pitting.
•
Permanent damage may occur if powder or solvent comes in contact with painted or plastic
components on this heating unit.
•
Keep the heating unit stored away from direct sunlight.
•
If storing this unit inside, disconnect the propane gas tank from the gas valve.
•
Not using manufacturer approved or supplied parts/accessories may result in a defective condition
and void the warranty of this heating unit.
•
Always place lid (if applicable) or protective cover on heating item when not in use.
Store your product indoors during winter months. Avoiding extreme cold temperatures will
prevent from exposure damage.
•
Increase flame to ‘HIGH’