Bob’s Space Racers® Inc. © 2017
A-1
Appendix A: Policies
A.1 Service Policy
A.1.1
Here at BOB’S SPACE RACERS® INC., we pride ourselves in providing the highest quality,
long lasting, and easy to maintain equipment.
A.1.2
Technical Support Service hours are from 8:30 am to 5:00 pm, EST, Monday through Friday,
excluding holidays. The direct technical number is (386) 677-0761 ext:146. During all other times,
follow the prompts on our Automated Phone System to relay your problem to the technician on call.
Technical Support will assist you in troubleshooting a service problem or setting equipment options.
A.1.3
You can also e-mail your technical question to:
A.1.4
Customer Service hours are from 8:30 am to 5:00 pm, EST, Monday through Friday, excluding
holidays. Customer Service staff can be reached at (386) 677-0761. They will also take parts orders
and research the status of previous orders.
A.2 Advance Replacement Policy
A.2.1
After speaking with our Technical Department it may be necessary for Bob’s Space Racers®
Inc., to ship an assembly item or part to repair your game.
Note:
We will not ship anything to P.O. Boxes via the US Postal Service. You will be billed per your account status for the total cost
of the shipment, which includes shipping charges.
A.2.2
Upon shipment of the new item(s) a Return Merchandise Authorization Number (RMA #) will
be issued for you to use when returning the defective item(s) to Bob’s Space Racers® Inc., or you
may use the order number. After the defective item(s) is received by Bob’s Space Racers® Inc. your
account will be issued either a:
A.2.3
Warranty credit: if your game is under warranty. See the Warranty Policy page.
Note: this credit
does not include return shipping charges.
A.2.4
Credit for the item(s).
Note: this credit does not include return shipping charges, nor does it include the repair charges
for the item(s).
A.2.5
If the item(s) cannot be repaired to the point where it could be shipped to another customer as
an Advanced Replacement item (i.e. cosmetic damage), we will ship your original item(s) back to
you. You will be required to return the Advanced Replacement item(s) or pay for it. You will be
responsible for all shipping charges, should you decide to not keep, and pay for, the Advanced
Replacement item(s).
