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Chapter 3: Troubleshooting 

51

The SG200’s Certificate is No Longer Valid After the IP Address 
Changes

If you move the SG200 from its original location or change the IP address for any reason, the SG200’s 
security certificate might not be accepted the next time you open the Management Console. This is because 
the hostname no longer matches the hostname on the certificate. You must create a new certificate and 
then edit the HTTPS-Console service to use it. For information about creating a new certificate and editing 
the HTTPS-Console service, refer to 

Volume 5: Securing the ProxySG

 of the 

Blue Coat ProxySG Configuration 

and Management Guide Suite

.

The SG200 Does Not Come Back Up After Rebooting

If the appliance is not coming back up after rebooting and the serial port is connected to terminal server 
(terminal concentrator) try the following:

1

Open an active session on the terminal server, noting any traffic being outputted.

2

Unplug the terminal server from the appliance.

Содержание SG200 200 A

Страница 1: ...Blue Coat Systems SG200 Series Installation Guide Version SGOS 4 2 x and 5 1 x...

Страница 2: ...or other means without the written consent of Blue Coat Systems Inc All right title and interest in and to the Software and documentation are and shall remain the exclusive property of Blue Coat Syst...

Страница 3: ...on 21 200 C Configuring the SG200 Using a Direct Serial Port Connection 27 Section D Configuring the SG200 from a Remote Location About Remote Configuration 32 Section E Logging on to the SG200 Chapte...

Страница 4: ...lass A Digital Warning 55 EC Community EMC Warning 55 Canadian EC EMC Warning 55 Australia New Zealand EMC Warning 55 Taiwan BSMI Notification 56 Japan VCCI EMC Notification 56 China CCC Notification...

Страница 5: ...ccess the Blue Coat ProxySG Configuration and Management Guide Suite by clicking the Help button on any screen in the Management Console the SG200 user interface This chapter explains how to unpack th...

Страница 6: ...ctivity Green at least one disk is being accessed can also indicate compact flash drive access Adapter Port LEDs Network Adapter Ports 0 and 1 Off no link Green link Flashing Green to Amber link and n...

Страница 7: ...Connects to a PC serial terminal or standalone serial console box Use this port to configure or maintain the SG200 using the command line interface CLI Ethernet Adapter Ports 0 and 1 Two full duplex a...

Страница 8: ...to mark the positions on the wall for the two anchors drill holes in the wall just large enough to fit each anchor 2 Line up the holes on the wall mounting bracket with the anchors Use a Phillips scre...

Страница 9: ...on each side as shown in Figure 1 5 Figure 1 5 Attach the Brackets to the SG200 2 While fully supporting the weight of the SG200 mount the brackets onto the equipment rack using three equipment rack s...

Страница 10: ...the left most LED glows solid amber 4 After the SG200 boots up verify that the Power LED behaves as described below If the Power LED is solid green after booting up an initial configuration has alrea...

Страница 11: ...te Web browser setup Use this method under the following circumstances You want to place the SG200 directly into the network and use a standalone serial terminal or terminal emulator to configure it S...

Страница 12: ...guration Using a Direct Serial Port Connection on page 21 skip the procedure below and place the SG200 directly into your network see Section B Placing the SG200 into the Network on page 20 Also skip...

Страница 13: ...work Connection If the network connection LEDs are not green check the following Verify that each cable is connected properly such as to a switch or a hub Try using a different network connection cabl...

Страница 14: ...rocedure described in Connecting the SG200 to a PC on page 12 2 Power on the SG200 3 Enter the following URL into your browser proxysg bluecoat com 8083 A security warning dialog appears 4 Click Yes o...

Страница 15: ...is already in a valid hashed format Figure 2 4 Initial Configuration Page Console Account Username and Password 7 Select the default policy for proxied services Selecting Allow permits all proxied tr...

Страница 16: ...ole setup allowing only authorized personnel the ability to reconfigure the appliance WARNING If you set the serial console password and then lose the password you must restore the appliance to its or...

Страница 17: ...the SG200 into the network see Section B Placing the SG200 into the Network on page 20 When you have set the basic networking parameters and connected the SG200 to the network you are ready to fully...

Страница 18: ...ibed in Connecting the SG200 to a PC on page 12 2 Power on the SG200 3 Enter the following URL into your browser https proxysg bluecoat com 8083 A security warning dialog appears 4 Click Yes or OK in...

Страница 19: ...ed Secure the serial port d Enter the network settings IP Address Subnet Mask Gateway DNS Server e Optional Configure the Application Delivery Network ADN settings The ADN settings optimize the delive...

Страница 20: ...ace the SG200 into the Network 1 Connect the SG200 to the WAN connect one end of an Ethernet cable straight or crossover depending on your network topology to one of the SG200 s Ethernet ports either...

Страница 21: ...can occur if there are non standard PC serial port settings The following procedure is for 200 A and 200 B Appliances running SGOS 4 x or later Do the procedure by reading on screen material and enter...

Страница 22: ...he first time network configuration 4 On page 1 press Enter to enter the bridge name passthru 0 and enter the IP address IP subnet mask IP gateway and DNS server parameters Emulation VT 100 Note If yo...

Страница 23: ...rform additional management tasks If you have a pass through card you can configure it by using the bridge name passthru slot number For example if the pass through card is at slot 2 the bridge name w...

Страница 24: ...6 page 2 of 5 Press ESC at any time to return to the main menu DIRECTIONS The console username password and enable password are special administrative credentials which can be used to log in to the co...

Страница 25: ...page 3 of 5 Press ESC at any time to return to the main menu DIRECTIONS The console username and password are special they can be used to log in to the CLI or Web Management interface even in circumst...

Страница 26: ...st of all CLI commands refer to the Blue Coat ProxySG Command Line Reference For information about configuring and administering the SG200 including information about setting policies that will explic...

Страница 27: ...ime as shown in the following steps 1 Power on and connect the serial terminal or PC as described below the SG200 must be powered off Serial terminal Connect the terminal s serial cable to the SG200 s...

Страница 28: ...subnet b Need the console password and enable password SYSTEM STARTUP TEMPORARILY SUSPENDED Press enter three times to activate the serial console Welcome to the ProxySG Appliance Setup Console page...

Страница 29: ...onsole password and then lose the password you must restore the appliance to its original factory defaults to access the Management Console or CLI see Resetting the SG200 to Its Factory Defaults on pa...

Страница 30: ...ials To enable the secure serial port re enter the setup password page 4 of 5 Press ESC at any time to return to the main menu DIRECTIONS The console username and password are special they can be used...

Страница 31: ...ers and connected the SG200 to the network you are ready to fully configure the appliance For a list of all CLI commands refer to the Blue Coat ProxySG Command Line Reference For information about con...

Страница 32: ...or locally The remote configuration method is useful in the following circumstances You have appliances destined for multiple locations but do not want to have to first ship them to a single location...

Страница 33: ...ord If you enter the passwords in plain text click hash the password for each password If you enter the passwords in hashed format select password is in hashed format for each password A hashed passwo...

Страница 34: ...Port and enter the password If you enter the password in plain text click hash the password If you enter the password in hashed format select password is in hashed format A hashed password must be in...

Страница 35: ...as the SG200 and you are planning to complete the initial configuration using a URL provided to you by a remote administrator To Configure the SG200 Using a Remotely Generated URL 1 Place the SG200 in...

Страница 36: ...e Note You might need to modify the network parameters on your PC so that the URL works to configure the SG200 Consult the remote administrator if you suspect that this is required When you have set t...

Страница 37: ...oft Internet Explorer 6 Netscape Communicator 7 2 and Firefox 1 0 3 Enter the IP address configured during initial configuration followed by the port number 8082 For example enter https 10 25 36 47 80...

Страница 38: ...on or an SSH client such as PuTTY or F Secure To connect to the SG200 CLI using Telnet you must first enable the Telnet Console Refer to Volume 3 Proxies and Proxy Services of the Blue Coat ProxySG Co...

Страница 39: ...installed before proceeding with the following steps 1 Start the SG200 2 Launch your SSH Client enter the following settings as necessary The IP address that you configured during initial configuratio...

Страница 40: ...40 Blue Coat SG200 Series...

Страница 41: ...he left glows green to indicate a functional network connection Figure 3 1 Verify the Network Link If the LED on the left is not green for either connection a network link is not established Check the...

Страница 42: ...he same subnet as one of the IP addresses Or you can add a static route on the host client Verify that the browser is not proxied To change or check the browser settings complete one of the following...

Страница 43: ...problem with the SG200 If accessing a SG200 located on a remote network any segment other than the segment to which the workstation is attached verify that other servers on that network are accessible...

Страница 44: ...nhealthy environment statistics Figure 3 4 Sensor Statistics Window 4 Close the Sensor statistics window when you are finished 4 2 2 x To Identify a System Problem or Failure through the CLI Use the f...

Страница 45: ...y These include the range for upper and lower critical readings for each environmental statistic followed by the current reading and threshold status Figure 3 6 System Resource Metrics CLI output SGOS...

Страница 46: ...setting the SG200 to Its Factory Defaults When the SG200 is powered on and has booted up but an initial configuration has not yet been performed the Power LED flashes green and amber If the Power LED...

Страница 47: ...SGOS detects the card upon system bootup and automatically creates a bridge the two Ethernet ports on the appliance serve as the bridge ports If the SG200 is powered down or loses power for any reaso...

Страница 48: ...e SG200 chassis away from you at the same time Lift the cover up and off Figure 3 9 Remove the Rack Mounting Brackets and the Cover Important The appliance will not remain grounded if you take off the...

Страница 49: ...u are facing the front of the SG200 the pass through card is located near the back of the SG200 on the left Figure 3 10 Remove the Pass Through Card Screw 7 Remove the pass through card grasp it on tw...

Страница 50: ...you can configure software bridging which unlike hardware bridging allows you to configure failover Failover is accomplished by creating virtual IP addresses on each proxy creating a failover group a...

Страница 51: ...a new certificate and then edit the HTTPS Console service to use it For information about creating a new certificate and editing the HTTPS Console service refer to Volume 5 Securing the ProxySG of the...

Страница 52: ...52 Blue Coat SG200 Series...

Страница 53: ...L nge 356 mm 14 in Weight Gewicht System 2 5 kg 5 6 lb Power adapter 0 5 kg 1 lb Power Input AC for external adapter Stromversorgung 100 240V 1 8 A 50 60 Hz DC for Server 19V 3 42A Disk Drives Festpla...

Страница 54: ...54 Blue Coat SG200 Series...

Страница 55: ...ordance with the instruction manual might cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the...

Страница 56: ...ie Remplacer uniquement avec une batterie de meme type ou d un type equivalent recommande par le constructeur Metter au rebut less batteries usagees conformement aux instructions du fabricant VORSICHT...

Страница 57: ...Statements 57 Connection to ports not defined for normal operation according to this manual might result in excessive radiated emissions The user is then responsible for all corrective action in the...

Страница 58: ...58 Blue Coat SG200 Series Declaration of Conformity...

Страница 59: ...ation access 25 30 terminal emulator parameters 21 27 using a Web browser 14 17 conditions required 14 18 connecting the SG200 to a PC 12 placing the SG200 into a network 20 problems with first time c...

Страница 60: ...6 27 31 SG200 invalid certificate 51 placing into the network 20 problems powering on 42 removing the pass through card 47 50 resetting to factory defaults 46 specifications 53 specifications environm...

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