RECYCLE YOUR OLD BLUE COAT APPLIANCE!
—
Blue Coat offers an easy and sustainable way to
recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your
old appliance, absolutely free of charge. For details and shipping information, please visit:
http://www.bluecoat.com/support/recycling-blue-coat-products
WHY RECYCLE?
—
According to the latest figures on E-Waste and Recycling from the Environmental
Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The
remaining 80% of waste products end up in landfills or incinerators.
Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and
health risks.
By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat
enables businesses to efficiently and responsibly dispose of their used technology. Find out how!
1.
Fast and easy to use
Use your new appliance carton to ship us your old technology.
2.
Protects people and the planet
Responsible technology recycling is good for business and the environment.
3.
Free for our customers
We cover the costs, including shipping.
To take advantage of this offer, visit
http://www.bluecoat.com/support/recycling-blue-coat-products
follow the simple instructions.
Recycling Information
To view an online version of this document, go to:
https://bto.bluecoat.com/products/advanced-secure-gateway
How to Contact Support
—
For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/support/technical-support/contact-service-support
When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to
provide your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat
with your Support Contract Number, which can be found on your Support Contract Certificate.
If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
http://www.bluecoat.com/support/technical-support/contact-service-support
BlueTouch Online
—
BlueTouch Online
https://bto.bluecoat.com
allows you to create new technical
support cases and review and comment on open cases at any time. You also have access to exclusive
Blue Coat support materials, installation notes, and updates.
To obtain a BlueTouch Online login, go to:
https://www.bluecoat.com/forms/contact
Blue Coat Support Offerings
—
For a list, see
http://www.bluecoat.com/support/
Service Information
Americas:
Blue Coat Systems Inc.
384 Santa Trinita Ave
Sunnyvale, CA 94085
Rest of the World:
Blue Coat Systems International SARL
3a Route des Arsenaux
1700 Fribourg, Switzerland
This section describes how to troubleshoot several hardware problems.
Problem:
The system does not power up.
Solution:
Check the power cord and verify that the outlet is receiving power.
Problem:
The System and Power LEDs are green, but there is no network connectivity.
Solution:
Check the network connections to verify that they are not loose. Otherwise, the problem might
be a bad network cable or an issue with the router/switch.
Problem:
The System Management LED blinks amber even after the appliance has finished booting.
Solution:
If the appliance does not have a valid license installed, the System Management LED blinks
amber.
3
Troubleshooting
8
This section lists additional resources for the ASG-S200 appliance.
3
Next Steps
7
Reference Documentation
To access the ASG-S200 appliance reference documentation, visit:
https://bto.bluecoat.com/products/advanced-secure-gateway
Hardware Documentation
Blue Coat hardware document depository, to access visit:
https://bto.bluecoat.com/blue-coat-hardware-documentation
Answers to Frequently
Asked Questions
Blue Coat Knowledge Base, available at:
https://bto.bluecoat.com/knowledgebase
Blue Coat User Community
Blue Coat Support Forums, available at:
Classroom and Web-based
Training
Blue Coat Training, available at:
https://www.bluecoat.com/support/training
Deployment Planning and
Consultation
Blue Coat Professional Services, available at:
https://www.bluecoat.com/support/consulting-services
Technical Support
Blue Coat Support, available at:
https://www.bluecoat.com/support/overview
© 2016 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are registered trademarks or trademarks of Blue Coat Systems, Inc. or its affiliates in
the U.S. and certain other countries. This list may not be complete, and the absence of a trademark from this list does not mean it is not a trademark of Blue Coat or that Blue Coat has stopped using the trademark. All other trademarks mentioned in this document owned by third parties are the property of their respective owners. This document is for informational purposes only.
BLUE COAT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. BLUE COAT PRODUCTS, TECHNICAL SERVICES, AND ANY OTHER TECHNICAL DATA REFERENCED IN THIS DOCUMENT ARE SUBJECT TO U.S. EXPORT CONTROL AND SANCTIONS LAWS, REGULATIONS AND REQUIREMENTS, AND MAY BE SUBJECT TO EXPORT OR IMPORT REGULATIONS IN OTHER COUNTRIES. YOU AGREE TO COMPLY STRICTLY WITH THESE LAWS, REGULATIONS AND REQUIREMENTS, AND
ACKNOWLEDGE THAT YOU HAVE THE RESPONSIBILITY TO OBTAIN ANY LICENSES, PERMITS OR OTHER APPROVALS THAT MAY BE REQUIRED IN ORDER TO EXPORT, RE-EXPORT, TRANSFER IN COUNTRY OR IMPORT AFTER DELIVERY TO YOU.
Equipment rack specific screws (please refer to
your equipment rack guide for more information)
#2 Phillips head screwdriver
The rack mounting kit included with the appliance allows the appliance to be installed into 2 or 4 post
equipment racks using the fixed mount brackets.
These brackets mount the appliance into the rack in
a static position and are
not
adjustable. An optional slide-rail kit is available. Contact your Blue Coat
representative for more information
Note
: For comprehensive information on the slide-rail rack mounting kit and additional installation
options, see the
S-Series Maintenance and Upgrade Guide
at:
https://bto.bluecoat.com/products/ASG-S200
To ensure safety before you begin rack mounting the appliance, follow these instructions:
1.
If you have not already done so, gracefully shutdown the appliance from the CLI and disconnect
all cables. Do not power off the appliance using the switch or by removing the cable.
2.
Read the
Rack Mount Warnings
section of the included
Safety and Regulatory Compliance
Guide
.
3.
Take adequate safety and grounding measures to avoid creating an electric shock hazard and to
prevent bodily injury.
To install the ASG-S200 into an equipment rack, you may need the following tools and hardware:
Rack Mount the Appliance
6
To install the ASG-S200 appliance into a two or four-post equipment rack, follow the steps below
(Figure 5):
1.
Attach the fixed mount brackets to the appliance:
a.
Al
ign the fixed mount bracket against the side of the
appliance. The brackets are symmetrical
and can be installed on either side of the appliance.
b.
Secure the bracket using (4) flathead screws. Do not over tighten!
c.
Repeat steps 1a-1b for the opposite side of the appliance.
2.
Secure the ASG-S200 appliance into the equipment rack (Figure 6):
a.
Find a location on the rack with enough space to mount the appliance (1U of space), adequate
power, and proximity to a router and/or switch on the network.
b.
Slide the appliance into the selected rack location and mount using (4) equipment rack
screws
—
2 on each side of the appliance.
Note:
Equipment rack screws and associated hardware are not included with the Blue Coat
ASG-S200.
If you cannot locate the equipment rack screws, please refer to the instruction manual included
with your equipment rack.
3.
Reconnect the cables. Follow the instructions in Task
—
Connect the Cables
2
