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Why does the screen on my device turn off?
When you do not use your device for a period of
time, the screen turns off to conserve battery
power. Roll the trackwheel or press any key to turn
the screen on again.
BlackBerry Internet Service -
frequently asked questions
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
to enable BlackBerry Internet Service to access
your corporate Microsoft Outlook or IBM Lotus
Notes email account when the corporate
messaging server is behind a firewall.
The BlackBerry Mail Connector is designed to
access and copy your messages that are on a
messaging server and send them to BlackBerry
Internet Service.
The BlackBerry Internet Service email account
setup process is designed to automatically detect
whether the BlackBerry Mail Connector is required
and to prompt you to install the application.
Why can I not add a third-party email account?
Verify that the third-party email account supports
POP3 or IMAP4. Contact your Internet service
provider for more information about the account
types that you can add.
How do I update my account information and
set additional options?
1.
Log in to your BlackBerry Internet Service
account. See “Log in to your account” on
page 10 for more information.
2.
Use this web site to set additional account
and message options, which include
•
reactivating your account
•
changing your password
•
creating an auto signature
•
setting options for sent messages
•
switching to a new device
See the
BlackBerry Internet Service Online Help
for more information about setting these options.
How do I change or update the device I want to
use with my account?
Your account is linked to your particular device. If
you switch devices, you must either update the
device PIN that is associated with your account, or
call your service provider to delete your account.
To do this, you must log in to your BlackBerry
Internet Service account. See “Log in to your
account” on page 10 for more information. See
the
BlackBerry Internet Service Online Help
for
more information about switching your device.
Why is my mailbox full?
Your BlackBerry Internet Service account has a size
limit. To avoid reaching the limit, delete items
from your mailbox regularly or set up auto-aging
rules for message deletion.
To view the available space in your mailbox or to
set up auto-aging rules, log in to your BlackBerry
Internet Service account. Click
Manage Folders
.
See the
BlackBerry Internet Service Online Help
for information on managing your account by
deleting messages.
How do I find more information on managing
my account?
Log in to your BlackBerry Internet Service account.
See “Log in to your account” on page 10 for more
information.
See the
BlackBerry Internet Service Online Help
for more information on managing your account.
