®
Further information
Troubleshooting
If you experience problems when installing or using the ServSwitch TDX,
please check through this section for a possible solution. If your problem is not
listed here and you cannot resolve the issue, then please refer to the ‘Getting
assistance’ section.
Mouse does not move cursor on screen.
• If you move the mouse and the activity indicator (dot on 7 segment display)
does not flash then the ServSwitch TDX is not receiving data from the
mouse. Check the mouse connection to the ServSwitch TDX, try resetting
the mouse using the reset function or re-powering the ServSwitch TDX. If
you are attempting to connect the ServSwitch TDX to a system with a PS/2
mouse connection that has not been powered down then you will need to
use the mouse restoration functions.
Keyboard does not function or functions intermittently. Num lock light
does not always come on when the num lock key is pressed.
• Some older keyboards were designed for use with specific systems and
are not truly AT or PS/2 compatible. These are not common but if you
experience problems try another keyboard.
Mouse causes channel to change.
• Some cheaper mice are not fully compatible with the ServSwitch TDX and
can lose data causing the channel to be changed (if mouse switching of
channels is enabled). Ensure that you are using a Microsoft compatible
mouse driver on your system. Some other manufacturers’ drivers may switch
the mouse to use a proprietary mouse data format not supported by the
ServSwitch TDX. If you have unplugged and re-connected a mouse to the
ServSwitch TDX then ensure that you reset it using the mouse reset function.
Mouse jumps around the screen after disconnecting the mouse cable or
powering down the ServSwitch TDX.
• The mouse data format may be out of synchronisation with that required by
the system (PS/2 or Intellimouse). Try the ‘restore Intellimouse’ function (F6)
to resolve the problem or repower the system.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
Email.
in the US:
in the UK:
•
Phone
in the US:
4-4-00
in the UK:
+44 (0) 000
SECT 5
Upgrade cable pin out