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CHAPTER 5: Troubleshooting
5. Troubleshooting
5.1 Calling Black Box
If you determine that your ServSwitch Affinity, its Port Card, or its Upgrade-Kit
chips are malfunctioning,
do not attempt to alter or repair them
. They contain no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Affinity, Port Card, or the
Upgrade-Kit chips:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Affinity for repair, make sure you include its power
cord, all of the Cards installed in it, and the CPU Cables, User Cables, and
Expansion Cables you’re using with it. Before you ship, contact Black Box to
get a Return Authorization (RA) number.