Black Box ServManager SW995A-R2 Скачать руководство пользователя страница 72

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CHAPTER 5: Troubleshooting

5.3.4 Y

OUR

OUSE

RIVER

OESN

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OAD

The mouse might not be set properly for that CPU. Use the ServManager’s

front-panel display to make sure the proper “Mouse” setting and the proper
“CPU keyboard/mouse” setting are selected.

RS-232 serial mouse: Make sure that you’re using the right COM port, and

that the mouse driver is looking for the correct port.

PS/2 mouse: To recognize the mouse, the CPU must be directly connected

to it, or indirectly connected to it through the ServManager and (if one is
involved) the submaster, at boot-up time. Make sure that all cables are
properly seated and that the ServManager and submaster are ON, then
reboot the CPU.

IBM type mouse (PS/2 or serial): Your mouse driver might be old or

incompatible with your mouse. Try the latest version of the Microsoft mouse
driver.

5.3.5 Y

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CCESS

LL THE

UNCTIONS OF

OUR

OUSE

What type of mouse is it? If it is any other type than a standard Apple or

Sun mouse, or one of the PC mouse types listed in

Section 4.3.6.B

page 42, chances are that the ServManager doesn’t support it.

If your mouse is a Microsoft BallPoint, you need the latest version of the

Microsoft mouse driver.

If your mouse is a Logitech™ mouse, the ServManager supports the two-

button models but not the three-button models.

5.3.6 Y

OUR

PS/2 M

OUSE

ETS

UT OF

YNC

Cabling might have been disturbed during mouse movement. Issue the Send
Null Byte command (see

Section 4.3.14

) once or twice to get the mouse back

in sync. You need the latest version of the Microsoft mouse driver to stop this
from happening.

Содержание ServManager SW995A-R2

Страница 1: ...SELECT POWER 5 SELECT POWER 6 SELECT POWER 7 SELECT POWER 8 SELECT POWER 1 SELECT POWER 2 SELECT POWER 3 SELECT POWER 4 3 6 9 2 5 8 0 1 4 7 ENTER MENU R R Order toll free in the U S 24 hours 7 A M Mo...

Страница 2: ...ercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessa...

Страница 3: ...el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instr...

Страница 4: ...una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe...

Страница 5: ...9 4 1 Guidelines for Using the ServManager with Your Equipment 29 4 2 Keyboard Command Summary 36 4 3 The Commands in Detail 38 4 4 Using the Front Panel Display and Keypad 54 4 5 Using the RS 232 Por...

Страница 6: ...6 wire RJ 11 connectors DTE Resolution With original Serv cabling Up to 1024 x 768 noninterlaced With coaxial or special cabling Up to 1280 x 1024 noninterlaced Protocols RS 232 Asynchronous Data For...

Страница 7: ...panel SW995 models 5 Front mounted LEDs 1 POWER unit 2 SELECT 2 POWER CPU SW996 models 9 Front mounted LEDs 1 POWER unit 4 SELECT 4 POWER CPU SW997 models 17 Front mounted LEDs 1 POWER unit 8 SELECT 8...

Страница 8: ...60 Hz operation From wallmount power supply PS018 Optimal input 117 VAC 60 Hz 400 mA Output 16 5 VAC CT 1 45 amps Consumption Up to 23 9 VA For 230 VAC 50 Hz operation From desktop power supply PS018E...

Страница 9: ...l If you didn t receive everything or if anything arrived damaged contact Black Box 2 2 Operating Features Some of the useful features of your ServManager Access up to 256 IBM PC Mac Sun or compatible...

Страница 10: ...each CPU when switching Screen save function turns off video after 1 to 999 seconds of inactivity Scan function can sequence between CPUs every 1 to 999 seconds You can program IBM keyboards typemati...

Страница 11: ...bmaster cascaded Serv devices connected to the corresponding ports on the rear panel SELECT red Lights if the corresponding port is the currently selected port POWER green Lights if the device on the...

Страница 12: ...selected CPU on the first line and the CPU s power status on the second line When you access the MENU function on the keypad other information will be displayed KEYPAD With this sixteen key keypad you...

Страница 13: ...model you keyboard and mouse ports These cables take you have the signals that would normally pass between the CPUs ports and the monitor keyboard and mouse and carry them between the CPUs ports and...

Страница 14: ...port using an MKM Adapter MOUSE Cable At the ServManager end this cable has a DB25 male connector at the other ends it has appropriate connectors to plug into your monitor keyboard and mouse cables O...

Страница 15: ...product codes Also refer to Chapter 1 or the first Caution notice on page 19 for information about maximum cabling distances NOTES SVGA over longer distances and XGA video place special demands on ca...

Страница 16: ...uick Setup Guide Figure 3 1 below shows a basic example of connecting a CPU a submaster a keyboard a monitor and a mouse to a ServManager unit IBM PC equipment is shown but the basic principles will b...

Страница 17: ...ects your monitor keyboard and mouse to the ServManager Because various styles of electrical connectors are used by different classes of equipment we supply this cable in various styles to match see A...

Страница 18: ...n keyboard and mouse are IBM type 1 After you verify that the ServManager is turned off and unplugged plug the DB25 male connector of the first CPU s CPU Adapter Cable into the lowest numbered CPU por...

Страница 19: ...signal they can t function adequately as masters for submaster ServSwitches BusM 3 2 5 CONNECTING THE SERVMANAGER S POWER SUPPLY Making sure the connected CPUs and any connected submasters are OFF po...

Страница 20: ...e time of this writing PS 2 is the default Press the ENTER key to access the available settings for the Mouse option Use the up arrow to scroll through the available choices see Section 4 4 2 E Use th...

Страница 21: ...ation about the ServManager s front panel keypad display and the ServManager s keyboard commands describing each command s function and keystroke sequence For your convenience the keyboard command inf...

Страница 22: ...re 3 2 on the next page Connecting one 4 port submaster to a 4 port master ServManager top view gives you a total of 7 ports 4 on the submaster and another 3 4 minus the one that the submaster is atta...

Страница 23: ...6 CPU 5 4 3 2 CPU 4 CPU 3 CPU 2 CPU 1 4 3 2 1 4 PORT SUBMASTER RS 232 POWER 17VAC CT CPU 1 CPU 2 CPU 3 CPU 4 MONITOR KEYBOARD MOUSE CPU 5 CPU 6 CPU 7 CPU 8 CPU 9 CPU 10 CPU 11 CPU 12 CPU 13 CPU 14 CPU...

Страница 24: ...ee Section 4 1 3 Fig 3 3 Cascading 4 port Matrix ServSwitches with 4 port ServManagers CPU 10 B CPU 9 B CPU 8 CPU 7 CPU 6 CPU 5 4 3 2 1 4 3 2 1 MONITOR KEYBOARD MOUSE 4 port ServManager SUBMASTER MATR...

Страница 25: ...ype units You must not cascade submasters to more than one layer That is you may connect submasters to the CPU ports of one or two ServManagers but do not connect any submasters to submasters CPU port...

Страница 26: ...s as outlined in Section 3 2 2 2 Use ServSwitch to ServSwitch Expansion Cables see Section 3 2 4 to connect all the submaster units to the CPU ports of your master s beginning with the master port lab...

Страница 27: ...ilable in the system CTRL Pxxx ENTER 8 You might need to set any or all of each master s remaining configuration parameters especially the keyboard mode for some of your ports To do this with the keyp...

Страница 28: ...art any ServManager keyboard command you must press and release the left Control Key CTRL Pressing and releasing CTRL cues the ServManager to expect command characters from the keyboard You then have...

Страница 29: ...es Standard PC keyboards have 101 keys standard Apple keyboards have 105 keys and standard Type 5 or higher Sun keyboards have 118 keys as well as keyclick and beep features We have mapped several of...

Страница 30: ...ent adjust the sensitivity on each CPU according to your individual preference Although the ServManager resists minor transient surges that can be caused by rapidly cycling power certain keyboards are...

Страница 31: ...ption alt keys Command keys N A Command keys Compose key Right Alt key Option alt keys Alt Graph key Right Ctrl key Control keys Power key N A Power key On the IBM Emulates the Should not be used to K...

Страница 32: ...ltisync monitor capable of a displaying a maximum resolution of not less than 1280 x 1024 at a maximum refresh rate of not less than 75 Hz and b accepting both relevant types of sync input H V and com...

Страница 33: ...always be lower Table 4 2 Video Quality vs Distance for Original Serv Cables Resolution Distance 5 1 5 m 10 3 m 15 4 6 m 20 6 1 m 25 7 6 m 640 x 480 3 3 3 3 3 800 x 600 noninterlaced 3 3 3 2 2 1024 x...

Страница 34: ...m 30 5 m 45 7 m 61 m 640 x 480 3 3 3 3 3 3 2 2 800 x 600 noninterl 3 3 3 3 3 3 2 2 1024 x 768 interlaced 3 3 3 3 3 3 2 2 1024 x 768 noninterl 3 3 3 3 2 2 2 1 1280 x 1024 interlaced 3 2 2 2 2 1 1 1 128...

Страница 35: ...seconds at any time before you type the final character the command is aborted and the ServManager returns to normal operation This keeps the ServManager from getting stuck waiting for you to finish...

Страница 36: ...r Set Name CTRL F12 Tells the ServManager the names of any attached CPU must be at a CPUs starting with the currently selected CPU prompt or be otherwise able to display text Set Maximum CTRL Pxxx ENT...

Страница 37: ...ses the ServManager to report the version of ROM it is using Issue this command if you are asked to do so by a technical support person 4 3 The Commands in Detail 4 3 1 SELECTING A PORT FROM THE SHARE...

Страница 38: ...p of the keyboard marked with and _ The command is not case sensitive Do not use the and keys on the keyboard s numeric pad the ServManager doesn t recognize these You can also select the next or prev...

Страница 39: ...ServManager will set the scan delay time to the default value most recently saved in NVRAM 4 3 6 SET KEYBOARD MODE OR MOUSE TYPE Unless all of your CPUs are IBM PC type and are set for Mode 2 keyboard...

Страница 40: ...keyboard in the proper mode ServManagers and submaster ServSwitches can use these commands to automatically detect each such CPU s keyboard mode when you turn on the CPU after it has been cabled to th...

Страница 41: ...e a switch that you can set for either Microsoft compatible operation or PC Mouse compatible operation 4 3 6 C Command Procedure Selecting the Apple or Sun keyboard mouse combo only requires a single...

Страница 42: ...make sure the SCAN button is in the out position and select the port as if the submaster were a single unit Then issue the Set Keyboard Mode and Keep Settings commands as described in the previous pa...

Страница 43: ...rd processor or text editor To set the name of the currently selected CPU press and release the left Control key then hit the F12 key A message that looks like this should appear on your computer scre...

Страница 44: ...scan function to cycle correctly with CPUs connected to more or fewer ports than the factory default for this option which is the total number of ports on the ServManager 4 for a 4 port unit 8 for an...

Страница 45: ...page is an illustration of why ServManagers need to know this value Without a number for Width even assuming that Units is set correctly to 4 if you were to select CPU 7 on either ServManager they wou...

Страница 46: ...1 2 3 4 3 4 5 6 9 10 11 12 13 14 15 16 7 8 5 6 7 8 9 Mac CPU 9 ServManager ServManager ServManager ServManager 2 Port Matrix ServSwitches 4 Port Matrix ServSwitches Empty Slots Fig 4 1 Alternative co...

Страница 47: ...essing that port Figure 4 2 on the next page shows a typical pair of alternatives that the ServManager can t resolve properly unless Units is set correctly The ServManager in the diagram can t tell me...

Страница 48: ...1 2 3 4 5 6 7 5 UNITS 1 UNITS 2 6 7 2 3 4 CPUs CPUs Master ServManager Submaster Serv Manager Master ServManager CPUs CPUs Fig 4 2 Alternative configurations which the ServManager needs Units to resol...

Страница 49: ...e has been no keyboard activity for a specified length of time To set the screen saver interval press and release the left Control Key type V followed by the interval time in seconds 1 to 999 or 0 to...

Страница 50: ...pplication To change the shared keyboard s typematic setting issue the Set Keyboard Typematic command Press and release the left Control Key type A followed by the desired typematic value and press EN...

Страница 51: ...xx 00110 17 1 7 xx 00111 16 8 xx 01000 15 9 xx 01001 13 3 10 xx 01010 12 11 xx 01011 10 9 12 xx 01100 10 13 xx 01101 9 2 14 xx 01110 8 6 15 xx 01111 8 16 xx 10000 7 5 17 xx 10001 6 7 18 xx 10010 6 19...

Страница 52: ...cables from live equipment the currently selected CPU in a ServManager system can lose one or two bytes of this control information and get out of sync with the shared mouse In this situation the mous...

Страница 53: ...ROM command press and release the left Control Key then type I 4 4 Using the Front Panel Display and Keypad Through the front panel you can do almost everything that can be done from the keyboard The...

Страница 54: ...disconnected since system power up or b is an older ServSwitch that doesn t support power status reporting the status line might not report an accurate value it might say normal even though power is...

Страница 55: ...you have scrolled to Hitting any other key returns the display to normal mode 4 4 1 D Display Blanking After two hours of no keypad activity the front panel display is turned off to protect the displ...

Страница 56: ...will allow you to modify the item If you hit ENTER at scan mode you will see the following display You can use the up and down arrows to scroll between off and on Hit ENTER to select your choice If yo...

Страница 57: ...scan mode at the previously specified time interval when it is first powered on Use the up and down arrows to choose between yes or no 4 4 2 D Keyboard The next item after power on scan is This submen...

Страница 58: ...his Hitting ENTER at this item will bring up the following display The way this submenu works is different from the previous two You can also use the left and right arrow keys which allows you to move...

Страница 59: ...t this item will bring up the following display The method of navigating through this submenu is similar to that of the CPU keyboard and mouse submenu described above When you first enter this menu th...

Страница 60: ...nu items that require a numeric value see Section 4 4 2 B 4 4 2 I Expansion Width Width of Submasters The next item on the menu is the expansion width The Width setting determines how many CPU ports a...

Страница 61: ...try works the same way as all other menu items that require a numeric value see Section 4 4 2 B 4 4 2 L Keyboard Typematic Rate PC Only or Sun Keyboard Language Sun Only What appears as the next menu...

Страница 62: ...but correspond to different keyboard languages 33 US default 39 Netherlands Dutch 45 Swiss German 34 US UNIX 40 Norwegian 46 United Kingdom 35 French 41 Portuguese 47 Korean 36 Danish 42 Spanish 48 Ta...

Страница 63: ...mode you will see the following display Hit ENTER to save the new settings in flash configuration memory If you don t want to save the new settings permanently use the up and down arrow keys to change...

Страница 64: ...e a lot of data errors use shorter cables The ServManager s data rate of 9600 bps cannot be changed to alleviate this problem 2 Connect the adapter to one of the computer s or terminal s COM ports 4 5...

Страница 65: ...the 1 key at power up The display should show At this point send the proper file from your computer to the ServManager through the ServManager s RS 232 port The computer must be attached to the ServMa...

Страница 66: ...d If programming and verifying are successful this message appears Hitting ENTER will cause the ServManager to power up in normal operation Observe the new revision number as it powers up to verify th...

Страница 67: ...wn arrow to change the Yes to No If you enter Yes you go back to the beginning of the receive file procedure If you enter No the ServManager proceeds with its normal power up operation If verifying fa...

Страница 68: ...sis to the circuit boards and cause serious damage 5 1 Diagnostic Information If you re having difficulty with the ServManager there is always the possibility that it has accidentally been configured...

Страница 69: ...If several reset attempts all fail however go back to step 1 and start over If there is a power up error or if your reset attempts continue to fail the ServManager probably has a hardware problem cal...

Страница 70: ...lem goes away when you substitute a cable the old cable is probably defective F If swapping cables doesn t solve the problem try plugging the CPU into a different CPU port on the ServManager or submas...

Страница 71: ...e Section 4 3 7 Sometimes this situation can confuse the CPU or keyboard so badly that it is necessary to reboot the CPU or to reset the keyboard by unplugging it and plugging it back in E For PS 2 ty...

Страница 72: ...mouse PS 2 or serial Your mouse driver might be old or incompatible with your mouse Try the latest version of the Microsoft mouse driver 5 3 5 YOU CAN T ACCESS ALL THE FUNCTIONS OF YOUR MOUSE A What t...

Страница 73: ...ginal Serv cable from any CPU to the shared monitor keyboard and mouse is 25 ft 7 6 m With Apple or Sun equipment maximum distance of standard coaxial cable from any ServManager to any attached device...

Страница 74: ...ng cables doesn t solve the problem try plugging the CPU into a different CPU port on the ServManager or submaster If the problem goes away when the CPU is connected to a different port the old port i...

Страница 75: ...in AUTOEXEC BAT and CONFIG SYS The ServManager sees this as a reboot and sends a CTRL M to the CPU to set the mouse driver for Microsoft mouse compatibility If the CPU doesn t actually load a mouse dr...

Страница 76: ...luding the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 5...

Страница 77: ...n saved the keyboard Scan OFF Start end scan with the Can t be ServManager s keypad or type saved CTRL S to turn ON or CTRL X to turn OFF Scan Delay 5 seconds Use the ServManager s keypad or Save Time...

Страница 78: ...anager s keypad or Save Typematic rate of 10 9 characters type CTRL Axxx ENTER config or per second xxx 0 to 127 see CTRL K Section 4 3 11 Maximum No of CPU ports on unit Use the ServManager s keypad...

Страница 79: ...ype and the video resolution you re using you might be able to use the Extenders to connect the ServManager to monitor keyboard mouse stations or CPUs as much as 200 ft 61 m away If your monitor keybo...

Страница 80: ...e Mouse Type Product Code Connector on Cable Connector on Cable Connector on Cable VGA DE15 male IBM AT 5 pin DIN male Serial RS 232 DE9 female EHN271 0xxx VGA DE15 male IBM PS 2 6 pin mini DIN male P...

Страница 81: ...repaired or reloaded Configuration bad Configuration portion of flash memory has wrong checksum It may be possible to reset it to factory default using the reset to defaults procedure in Section 5 2...

Страница 82: ...ignal Name Abbrev Direction Description 1 Data Set Ready DSR Input Reserved not used 2 Data Terminal Ready DTR Output Pulled high with 1 K resistor 3 Transmit Data TXD Output Serial data from port 4 S...

Страница 83: ...registered trademarks and PC XT is a trademark of IBM Corporation Logitech is a trademark of Logitech Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Sun Microsystems is...

Страница 84: ...NOTES...

Страница 85: ...NOTES...

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