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CHAPTER 7: Troubleshooting

7. Troubleshooting

If you ever have a problem with the ServLINK, our first recommendation is to
check the Frequently Asked Questions topic in the ServLINK’s on-line help. It
discusses what to do about many difficulties that people sometimes have with the
ServLINK. If this doesn’t help, call Black Box as directed in

Section 7.1

.

7.1 Calling Black Box

If you determine that your ServLINK is malfunctioning,

do not attempt to alter or

repair the unit

. It contains no user-serviceable parts. Contact Black Box Technical

Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,
including:

• the nature and duration of the problem;

• when the problem occurs;

• the components involved in the problem (PCs, KVM switches, cables, etc.);

• any particular application that, when used, appears to create the problem or

make it worse;

• the settings the ServLINK reports in its Test PCI Card box (

Section 5.2.1

) and

the revision dates and numbers it reports in its About box (

Section 6.7.3

); and

• the results of any testing you’ve already done.

7.2 Shipping and Packaging

If you need to transport or ship your ServLINK:

• Package it carefully. We recommend that you use the original container.

• If you are shipping the ServLINK for repair, make sure you include its power

cord, keyboard and mouse, and any of the other things that come with it
(cables, etc.) that are necessary to operate the ServLINK in your application.

• If you are returning the ServLINK, make sure you include everything you

received with it. Before you ship, contact Black Box to get a Return
Authorization (RA) number.

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Содержание ServLink ACR3500A

Страница 1: ...urs a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com Copyright 2000 Black Box Corporation All rights reserved Customer Support Information ...

Страница 2: ...applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use regular everyday cables Or doe...

Страница 3: ...siness Machines Corporation Zip is a registered trademark of Iomega Corporation Microsoft Windows Windows NT and HyperTerminal are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries SGI is a registered trademark of Silicon Graphics Inc Sun and Sun Microsystems are registered trademarks of Sun Microsystems Inc in the United States and other coun...

Страница 4: ...nce when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to op...

Страница 5: ... reception However there is no guarantee that harmful interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off you can correct the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between...

Страница 6: ... make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes You ll also be advised of your right to file an FCC complaint 5 If the telephone company requests information on what equipment is connected to their lines inform them of a The telephone number that this...

Страница 7: ...Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any equipment malfunctions or any repairs or alterations you make to this equipment may give the telecommunications company cause to ask you to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and...

Страница 8: ...ato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocac...

Страница 9: ...na antena externa deberá ser localizada lejos de las lineas de energia 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el ...

Страница 10: ... 1 6 Attaching Devices to Other Ports Optional Not Recommended 22 3 1 7 Attaching Power Management Modules Power and Serial Data Optional 23 3 1 7 A Installing the Module Controlling Power to the ServLINK 23 3 1 7 B Installing the Modules Controlling Power to the Attached Devices 25 3 1 7 C After Installing the Modules 27 3 1 8 Attaching Power Directly No Power Management Modules 29 3 2 At the Loc...

Страница 11: ...Cs 53 6 1 1 A The Main Dialog Box 53 6 1 1 B The Settings Dialog Box 56 6 1 2 Control Module Processing ServLINK System with Power Management Modules Only 59 6 1 2 A The Main Dialog Box 59 6 1 2 B The Settings Dialog Box 62 6 1 3 Control Module Configuration ServLINK System with Power Management Modules Only 64 6 2 The Security Menu 66 6 2 1 Users 67 6 2 2 System 70 6 2 3 Password Options 72 6 2 4...

Страница 12: ...Options ServLINK Power Controlled with Power Management Module Only 97 6 6 3 Sound Options 99 6 6 4 Switch Resolutions 100 6 6 5 Upload User Channel Info ServLINK Attached to ServSwitch Multi Only 101 6 6 6 Switch Detection ServLINK Attached to ServSwitch Multi Only 102 6 6 7 Quit 103 6 7 The Help Menu 104 6 7 1 The Help Contents Dialog Box 105 6 7 2 The Help Search Dialog Box 106 6 7 3 The Help A...

Страница 13: ...To telephone network and to phone Modular telco To LAN 10 100BASE T To microphone and speakers and from stereo input 3 5 mm stereo Serial COM ports are EIA TIA RS 232 DTE pinned according to TIA 574 DATA port on Access Card is also RS 232 but is proprietarily pinned on RJ 45 Also has IEEE 1284 A parallel IBM PC parallel compatible bidirectional and USB Type A interfaces but we don t recommended us...

Страница 14: ... audio output speakers headphones 1 for stereo audio input 2 DB9 male to serial devices 1 IEC 320 male power inlet Also has 1 DB25 female parallel port and 1 Type A USB port but these are not used or supported by the standard ServLINK software Power 120 or 240 VAC switchable at 50 to 60 Hz from utility power mains outlet through detachable power cord and IEC 320 inlet to internal transformer Consu...

Страница 15: ...together you reduce the cost of remote access per PC dramatically making it a much more attractive option than more volatile software only remote access solutions ServLINK supports remote access through an internal modem LAN or TCP IP Internet connection as well as direct serial port access No matter where you are access to your PCs is always possible And ServLINK operates completely independently...

Страница 16: ...Just connect the cables and you re remote access ready In addition to the extensive security features of pcANYWHERE the ServLINK supports a second level of security for the safest possible system Encrypted password protection multiple levels of user authority and an event tracking log enable you to stay in control of your valuable information A typical ServLINK configuration is shown in Figure 2 1...

Страница 17: ...ervLINK back into anything until its cover has been put back on Warning If the battery of the ServLINK ever needs replacing carefully replace it with the same type of battery or with an electrically identical battery only If you install some other type of battery in the ServLINK or install a battery in the ServLINK the wrong way the battery could explode Dispose of used batteries according to the ...

Страница 18: ... the computers and KVM switches that you will be attaching directly or indirectly to your ServLINK system Then connect your peripherals to the ServLINK as shown in Figure 3 1 1 Plug the VGA monitor you wish to use with your ServLINK into the port highlighted dark blue and labeled on the back of your ServLINK unit 2 Plug the included PS 2 type keyboard into the ServLINK port highlighted lavender an...

Страница 19: ...h it from the PS 2 keyboard connector If you are attaching the ServLINK directly to a host PC Plug these cable connectors into the corresponding video keyboard and mouse ports on your host PC as shown in Figure 3 3 on the next page Use only the keyboard and mouse connectors appropriate for your PC and leave the others unconnected If you re attaching the ServLINK to a ServSwitch family KVM switch w...

Страница 20: ... equipment to it Figure 3 3 Attaching the CPU extension cable to a CPU a PS 2 type CPU is shown Figure 3 4 Attaching the CPU extension cable to a KVM switch with composite user ports the ServSwitch Multi is shown Mouse Port Connector PC ServLINK ServLINK ServSwitch Multi Keyboard Port Connector ServSwitch Multi User Cable ServLINK CPU extension cable From left to right unused audio connections unu...

Страница 21: ... daughtercard on the rear of the ServLINK to the phone network this way see Figure 3 6 on the next page First run the included RJ 11 phone cable between the modem card s LINE jack and the MODEM jack on the adjacent Access Control card the bottommost daughtercard Then run another standard RJ 11 phone modem cable not included between the LINE jack on the Access Control card and a standard telephone ...

Страница 22: ...n and are labeled A and B Attach the other end of the cable to one of the PC s DB9 male serial ports In order for this connection to work you will need to configure the two interconnected serial ports to matching data rates data formats etc This can be done through HyperTerminal or some other terminal emulation program see the terminal program s documentation for instructions If you are using Powe...

Страница 23: ...ows how this works Figure 3 7 Attaching speakers and a microphone to the ServLINK 3 1 6 ATTACHING DEVICES TO OTHER PORTS OPTIONAL NOT RECOMMENDED It is theoretically possible to connect other types of devices to other ports on the rear of the ServLINK although we don t recommend doing so because such connections are unnecessary for the ServLINK s operation You could plug a USB device into the USB ...

Страница 24: ...tion about these Modules consult their own manual 3 1 7 A Installing the Module Controlling Power to the ServLINK Take these steps to install any Module you ll be using to control power to the ServLINK itself 1 If the ServLINK is powered power it down 2 Plug one of the RJ 45 cables included with the Management Module into the DATA IN port on the Module as shown in Figure 3 8 Figure 3 8 Attaching a...

Страница 25: ... dial in reboot access to your ServLINK unit you can connect a separate modem and phone line to the Management Module so that you have a secondary way to reboot the ServLINK in case the primary phone line is tied up or goes down To do this attach the RJ 45F to DB9M adapter included with the Management Module to the DB9F to DB25M adapter that s also included Plug the DB25 male end of this assembly ...

Страница 26: ... with the Module to connect the other end of this cable to one of the ServLINK s serial ports as shown in Figure 3 11 Figure 3 11 Attaching the cable from the first PC s Module to the ServLINK 3b If this is not the first Management Module in the chain Connect the other end of the RJ 45 cable to the DATA OUT port on the previous Module in the chain NOTE Make careful notes of which devices you attac...

Страница 27: ...ed RJ 45F to DB9M adapter to the cable then if necessary add the included DB9F to DB25M adapter Get any cable adapters etc that you d run from a PC s DB9M or DB25M serial port to the device Plug these into the DB9M or DB25M end of the Module s adapter assembly and run them to the device Keep in mind that the normal distance limit for RS 232 communication is 50 ft 15 2 m 5 Optional If this is the l...

Страница 28: ... on configuring the Modules Figure 3 12 shows the logical layout of a ServLINK system that includes Power Management Modules and Figure 3 13 on the following page shows the physical layout of such a system Figure 3 12 Management Module connection logic IN OUT IN OUT SERIAL DATA ACCESS CONTROL CARD DATA RS232 COMM IN OUT IN OUT SERIAL DATA RS232 COMM OTHER SYSTEMS MODEM POWER MANAGEMENT MODULE SERV...

Страница 29: ...SERVLINK Figure 3 13 A ServLINK system with Management Modules installed To optional modem To additional Power Management Modules attached to other devices and or to an optional pass through serial device ...

Страница 30: ...vLINK s power switch is OFF then run the included power cord shown in Figure 3 14 between the IEC 320 power connector on the ServLINK and an appropriate AC wall outlet This outlet must be near the equipment and must be easily accessible so that the ServLINK can be easily unplugged if it ever needs servicing Plug in the rest of the attached devices Figure 3 14 Attaching the power cord to the ServLI...

Страница 31: ...ault Windows NT user name Administrator and no password so until you change these settings you can simply press Enter to log in Once you ve logged in pcANYWHERE loads followed by the ServLINK application Once the system has completely booted you should see the line ServLINK Remote Control System Main Menu at the top of your screen Please note that ServLINK ships with only the TCP IP network protoc...

Страница 32: ...LINK or a network card and an IP address on the same network as the ServLINK if you ll be controlling it across a LAN Once you have these things in place you can establish a connection to your ServLINK and begin remote operation If you re doing this over the phone make sure that you know the phone number that you ll need to dial to reach your ServLINK For additional information about remote access...

Страница 33: ...n skip ahead and take steps 9 through 16 refer to those steps for details about what you need to enter 4 1 1 THE STANDARD CONFIGURATION The ServLINK comes preconfigured with a switching menu and a corresponding set of keystroke commands that will work for a basic system If your system meets all of the following requirements you won t need to configure the ServLINK s switching menu so you can skip ...

Страница 34: ...that the PC is attached to Note that this entry is just a description you ll be creating the actual keyboard command macro that the ServLINK will use in the next few steps so you can include words such as Enter that describe other keystrokes in the switching command or what have you Here are a few sample addresses for various ServSwitch models see your switch manuals for more details about how add...

Страница 35: ... would press and release the ServSwitch Multi s hotkeys normally Num Lock and keypad minus then press and release 2 then press and release 5 then press and release A then press and release Enter Because the switch s hotkeys will be used for other keyboard commands those are set separately on the ServLINK see Section 6 4 and you don t have to enter them here You do have to select all of the other c...

Страница 36: ...n the menu system of the KVM switch 12 In the Switch Box Command field make sure that you have selected the hotkey combination that initiates command mode for your switch The default is set for Num Lock and keypad minus If you have a single PC attached to the ServLINK select Switch Box Not Applicable 13 In the Switch Box Select PC field select your channel address out of the drop down menu Channel...

Страница 37: ...at it reflects the keyboard sequence your switch uses to enter command mode Click OK when you re finished 3 Choose the Select Host PC option from the Switch menu and click OK The ServLINK will go into Host Mode and switch to that computer immediately Read the notice that appears on your screen and click OK to clear it 4 Tap the right Shift key three times to bring up the Host Mode Properties dialo...

Страница 38: ...ollow the steps below to maximize the ServLINK s capabilities 1 Set your color scheme on the Host PC to contain only black bright white red and green 2 Set the Host PC s video resolution to the lowest possible setting that s acceptable for your applications and set its refresh rate to the lowest possible acceptable setting between 56 and 70 Hz The 640 x 480 resolution setting will yield the fastes...

Страница 39: ...inting to will usually match the position of the selected PC s mouse pointer the spot that the PC thinks the mouse is pointing to If you are at the local user station attached to the ServLINK and your mouse alignment is not the greatest if for example you try to click one window button and the PC s mouse pointer lands and clicks on the neighboring button tap the left Shift key four times This will...

Страница 40: ... system has been connected and configured you will be able to connect to it through any computer that has the pcANYWHERE software installed Information on connecting to a remote PC can be found in your pcANYWHERE software The first time you connect to the ServLINK the ServLINK s Main Menu will appear as shown in Figure 5 1 Figure 5 1 The Main Menu ...

Страница 41: ...ch PCs dialog box Select the computer you want to switch to in either of two ways Either double click it or use the arrow keys to highlight it and click Enter While a computer is selected the status display at the bottom of the Main Menu will verify that it s the active Host PC This command causes the ServLINK to go into Host Mode and switch to the chosen PC The first time you do this you ll see t...

Страница 42: ... easy to mistakenly change the settings of the ServLINK itself when you think you re in Host Mode changing the settings of an attached PC While you re in Host Mode the function keys at the top of your keyboard can be very useful Click F1 to get on line help Click F2 through F11 to send macros for certain Windows related key sequences to the Host PC see Section 5 2 3 for details Click F12 to bring ...

Страница 43: ...bs These tabs and their settings are described in the six subsections that follow 5 2 1 TEST PCI CARD When you select the Test PCI Card tab you ll see the dialog box shown in Figure 5 4 If you ever have to contact Black Box regarding problems with your ServLINK our technicians might ask you for the list of PCI Card characteristics shown here which can be useful for troubleshooting purposes If you ...

Страница 44: ...NK Leave this checkbox empty OFF Click Slow Medium or Fast to set the Pointer Speed the speed of the ServLINK s crosshair mouse cursor For best mouse control set this to Fast and set the speed of the Host PC s mouse to slow Click the Reset Keyboard Interface button to send a keyboard reset command to the attached Host PC or KVM switch This is equivalent to hot plugging the keyboard This command wi...

Страница 45: ...a shortcut function key to have the ServLINK send the function key s assigned keystrokes to the Host PC Press function key F12 at any time while you re in Host Mode to bring up a list of all of the keyboard macros that are programmed into your ServLINK This is equivalent to the main Keyboard Macro dialog box discussed in Section 6 4 1 except that the Send to PC button is active which you can click...

Страница 46: ...u re satisfied In most cases clicking Auto Detect will cause the ServLINK to arrive at the correct settings for your system Click the Video Positioning arrows to move the Host PC s video display on your monitor if it s positioned poorly After every few presses of the arrow keys click Apply to check how the video looks click OK when you re satisfied Again clicking Auto Detect will usually cause the...

Страница 47: ...een performance may be reduced by as much as one tenth of normal Take these steps If the Host PC s screen has vertical bands of flickering or jumps from left to right the Modulus setting needs to be changed first Depending on the colors being displayed on the Host PC s screen this problem may not be immediately obvious This problem is clearly visible on screens containing a lot of gray particularl...

Страница 48: ...ou might need to readjust the Master Brightness and Contrast slider bars under the Video Settings tab see Section 5 2 4 to correct any color flickering appearing on portions of the screen such as in multi colored icons In some cases it may not be possible to eliminate flickering entirely especially in small icons that use slight variations of color Click the Auto Detect button in the Phase area to...

Страница 49: ...r second other available settings include 1 2 8 or 16 frames per second or 2 4 8 or 16 seconds per frame If you need a higher frame rate than your modem is capable of consider reducing the color depth see the next paragraph If you re at the local user station you ll want to adjust the color depth to 256 colors to take advantage of the good color fidelity that the ServLINK can achieve locally But i...

Страница 50: ...ould be set to the lowest nonzero value that still results in an acceptable refresh rate for the remote user Chroma Threshold Increasing the value of this setting reduces ServLINK s sensitivity to variations in color Minor noise or variations in the Host PC s video output signal can cause slight variations in color causing pixels to twinkle between color settings This effect is treated as a change...

Страница 51: ...e straight NT Then the main ServLINK application will run automatically A splash screen will appear and then if password security is enabled an NT window will pop up in the middle of it prompting you to Press Ctrl Alt Del to log on When you press the Ctrl Alt and Del keys the login box shown in Figure 6 1 will appear prompting you for your user ID and password Figure 6 1 The Login box ...

Страница 52: ...disabled or once you enter a valid user ID and password the ServLINK s Main Menu will appear as shown in Figure 6 2 Figure 6 2 The Main Menu As you can see you have seven primary menus to choose from these are described in Sections 6 1 through 6 7 ...

Страница 53: ...multiple PCs See Section 6 1 1 This option will be grayed out if a non supervisor user is remotely accessing the ServLINK and the Check to activate Host PC switching box has been checked in the Switch Control menu see Section 6 2 8 Control Module Processing This option is used to activate optional Power Management Modules our product code ACRPWR that can be daisychained to the ServLINK Management ...

Страница 54: ...rties and clicking the Switch PCs button See Section 5 2 3 Figure 6 4 The Switch PCs dialog box In its factory default condition this window will contain fourteen PC descriptions which can be used to switch between as many as fourteen PCs connected to the corresponding channels CPU ports of an attached ServSwitch Multi ServSelect etc If your system fits this description you can use these descripti...

Страница 55: ... the Add button See Section 6 1 1 B for the full procedure PC ID This column contains the ID numbers that the ServLINK assigns to the attached computers in order to keep track of them these are used in the ServLINK s Event Log see Section 6 2 9 and can t be changed Select Host PC You can use this button to start access control sessions with the attached PCs Use the arrow keys on your keyboard to m...

Страница 56: ...r then click this button if you want to delete that computer from the list An Are you sure message will appear if you confirm the action the computer will be deleted Exit Click this button to exit this box and return to the Main Menu Help Click this button to get on line help for this box Find Top Click this button to initiate a ServLINK search for the first occurrence of a Search String that you ...

Страница 57: ...to this computer in the KVM switch Once you assign this description it will appear in the PC Description column described above If you got to this box by clicking Add this field will be blank waiting for you to type in a name or description If you got here by moving to an existing name description and clicking Settings this field will contain that name description highlighted and ready to be chang...

Страница 58: ...able switching through the KVM switch s keyboard commands or on screen display see Section 6 2 8 so that PC switching has to handled directly through the ServLINK this entry will be grayed out and will say ServLINK Ctrls XPLU user card Switching Switch Box Select PC This is the body of the switching command that the ServLINK must send to the attached KVM switch following the Switch Box Command abo...

Страница 59: ...lt video settings for it and generate this file These settings will probably need finer manual adjustment as you make and save such adjustments the ServLINK will store them in this driver for future use Under normal circumstances you will not need to specify a different driver for a PC See Section 6 3 and your on line help for more details ServLINK PC ID This is the unique number that the ServLINK...

Страница 60: ... the dialog box shown in Figure 6 7 appears Figure 6 7 The Control Module Processing main dialog box This box and the affiliated Settings box see Section 6 1 2 B are for administering attached Power Management Modules If you don t have Power Management Modules installed they re irrelevant As soon as it displays the box the ServLINK immediately polls the COM port specified in Control Module Configu...

Страница 61: ...l of the Power Management Modules in a daisychain then only those Modules for which the user has access rights appear here in the Module list For information about setting users access rights to the Power Management Modules see Section 6 2 1 Here s what the components of the main Control Module Processing box are for Pos This column lists the position numbers of the Power Management Modules in you...

Страница 62: ...rial data to pass through to and from any pass through device you ve installed at the end of the Power Management Module daisychain see step 5 in Section 3 1 7 B Repoll Selecting this option will cause the ServLINK to recheck the currently specified COM port for attached Power Management Modules Exit Click this button to return to the Main Menu Help Click this button to get on line help for this b...

Страница 63: ...vice attached to this Power Management Module If Require Reasons for Power OFF actions is checked in the Control Module Configuration window see Section 6 1 3 you will be required to give a reason for doing this Power ON Click this button to turn ON power to the PC or other device attached to this Power Management Module If the power is already ON this option will be grayed out If Require Reasons ...

Страница 64: ...s three separate clock times in military time format at which events will occur daily For example you can set the Module to power ON a PC at 0600 6 a m at the start of each day reboot it at 1730 5 30 p m and power it OFF every night at 0200 2 a m In the Files to Trigger fields you can enter the full pathnames of trigger files that the ServLINK will watch for When the files appear the ServLINK will...

Страница 65: ...ation dialog box This box is for configuring some of the ServLINK s systemwide Power Management Module settings If you don t have Power Management Modules installed it s irrelevant Here s what the components of this box are for Require Reasons for Power OFF Actions When this box is checked users are required to provide a reason whenever they reboot or power down any device connected to a Power Man...

Страница 66: ...gnate which of the ServLINK s COM ports the Power Management Modules are attached to If there s only one Module attached to the ServLINK this option only needs to be be set once Management Modules must be installed on COM1 or COM2 or if you install extra ports COM3 or COM4 and they cannot share an IRQ with any other device You may select the AUTO option if you want the ServLINK to automatically sc...

Страница 67: ...tion available under the Main Menu is Security When you pull down the Security Menu you ll see eleven selections as shown in Figure 6 10 These eleven options are described in the corresponding subsections on the following pages Figure 6 10 The Security menu ...

Страница 68: ...User button The dialog box shown in Figure 6 12 on the next page will appear At any time later you can change this user s settings by highlighting their entry and clicking Change User here or simply delete them from the system by highlighting their entry and clicking Delete User 4 Enter a User Name of up to 25 characters User names are not case sensitive ServLINK does not allow duplicate names If ...

Страница 69: ...ked the user is considered to be a standard user Force Password Change This option forces the user to change their password the next time that they log in This box is normally only selected when a new user is added or a current user forgets their password In these cases the Administrator assigns the user a temporary password and they are forced to change it when they log in User Locked Out When th...

Страница 70: ...hree digit number of any Module you want to make off limits to this user in the box that pops up and that number will appear in the Pos column of the Deny access area to the right Keep typing in numbers until the Deny list for this user is complete Remember that position 001 is the first Module in the chain the Module attached to the ServLINK s serial port that controls power to the first PC not t...

Страница 71: ...ed login attempts that a user may make before being locked out of the system Once a user is locked out only a supervisor may re enable their account The system default is 3 attempts You can specify any number from 0 to 99 attempts a setting of zero will deactivate the option Enable Password Expiration When checked this option specifies how many days can pass before a user is forced to change their...

Страница 72: ...otely accesses the ServLINK When this feature is enabled the ServLINK will beep or play a WAV file at a specified interval between 0 and 99 seconds The default value is 10 seconds setting this option to zero disables this option No matter how this option is set the ServLINK will always sound three beeps when it is powered on Enable Inactivity Timer The Inactivity Timer when enabled monitors user a...

Страница 73: ...ude any spaces in their password Password may not have more than 2 consecutive identical characters When this box is checked users may not enter passwords with more than two consecutive characters For example the password aaa would not be accepted Passwords may not be reused by a user for 10 cycles When this box is checked once a password expires or is changed passwords must be changed at least 10...

Страница 74: ... box The Site ID menu option allows you to assign your ServLINK a site name up to 8 characters long This name must be unique and cannot be used by any other PC in the system The Site ID permits each event log stored within the remote PCs in a ServLINK system to be consolidated into a central system wide event log file The Site ID identifies each individual PC in the system ...

Страница 75: ...ional Caller ID Service Installed on Modem Phone Line If you have Caller ID service on the phone line that the ServLINK s modem is on and you want to implement Caller ID based security make sure this box is checked Caller ID Required to Access ServLINK PC Via Modem If this box is checked the ServLINK s modem won t answer any calls from phone lines with Caller ID blocked ...

Страница 76: ...ick this button to bring up the Add Caller ID dialog box shown in Figure 6 18 Enter Location of Phone Number a brief description of where the caller will be calling from and the Phone Number itself The phone number must include an area code enter it exactly as it appears on the Caller ID unit s display or exactly as shown in the ServLINK s Event Log after a test call has been placed to the ServLIN...

Страница 77: ...is enabled and a user fails to successfully login with the allowed number of password attempts The Pager Alert window allows enabling or disabling the Pager Alert feature and adding changing or deleting pagers from the alert list To enable Pager Alerts you must first have an external modem connected to the data port of the Access Control card Next click the box Enable Pager Alerts box You will the...

Страница 78: ... commas after the pager number each one will cause a two second delay to give time for the paging system to pick up and then a numeric alert code that is meaningful to the person receiving the page Figure 6 20 The Add Pager Alert dialog box Change To change a user s Location or Pager settings just highlight their entry and select this option Delete To delete a user from the list just highlight the...

Страница 79: ... not saved until the Save button in this menu is clicked or the ServLINK application s processing ends normally when you select Quit from the Other menu see Section 6 6 7 Here s what the components of this box are for Backup Date Time This list box records all backup files saved by ServLINK during the last year Each time a ServLINK menu option is selected ServLINK checks the current date against t...

Страница 80: ...the list and click this button to restore the ServLINK s configuration from that file Exit Click this button to return to the Main Menu Help Click this button to get on line help about the System Backup function Last Update The date and time of the most recent save ...

Страница 81: ...ox to disable switching between PCs from the ServLINK s keyboard While keyboard switching is disabled the normal keyboard macros that appear in the PC Settings Switch Box Command list see Section 6 1 1 B disappear and are replaced by SL Ctrls XPLU Switching The ServLINK uses a special protocol rather than keyboard commands to switch between PCs on the ServSwitch Multi system This makes it virtuall...

Страница 82: ...This menu option is only accessible if security is disabled or the user has supervisor access rights Before extracting the event log you might want to enter display criteria in order to narrow the focus of the inquiry so you don t have to sift through immense numbers of records The event log report can contain as many as 20 000 of them Do this by clicking any of the four checkboxes in this dialog ...

Страница 83: ...ervLINK unit will be reported To use this option choose the username from the User Options list to the right that username will then appear in the User Name Selected field When you ve finished selecting the constraints for your report click the Process button to generate it Unless you ve directed the output to a file the report will appear in a window as shown in Figure 6 24 Figure 6 24 The Event ...

Страница 84: ...ser who has successfully logged in can change their password as desired 6 2 11 LOGOUT When you pull down the Security menu and select Logout a dialog box will pop up asking if you re sure click OK or Cancel If you click OK you are logged out of the ServLINK application The screen will be obscured by the Black Box splash screen and the login window and that s how things will stay until you or anoth...

Страница 85: ... 3 The Video Menu List Video Drivers The third primary option available under the Main Menu is Video When you pull down the Video Menu you ll see a single selection as shown in Figure 6 26 Figure 6 26 The Video menu ...

Страница 86: ...ht a driver and click the Select button to choose it for the active PC or click Delete to delete the file You can also click Update to have the ServLINK update the list of available drivers for this PC Click Exit to return to the Main Menu or click Help for on line help on the Video Drivers List Under normal circumstances almost the only situation in which you ll need to choose a different driver ...

Страница 87: ...hat it s quicker to press one key or to click the mouse than it is to press several keys sometimes macros are necessary for the ServLINK system For example if you re in Host Mode and the software running on the selected Host PC has crashed you might want to send Ctrl Alt Del to that PC to terminate the program But if you simply press those keys on the ServLINK s keyboard the ServLINK itself will r...

Страница 88: ...elect Create Keyboard Macros the dialog box shown in Figure 6 29 appears You can also bring up this box in Host Mode by pressing function key F12 Figure 6 29 The main Keyboard Macro dialog box The components of this dialog box are described on the following two pages ...

Страница 89: ...our macros Some sequences of keystrokes especially those that involve Windows operating system functions are liable to be used so often that you want to be able to send them with a single keypress instead of going through this menu option all the time So the ServLINK software assigns shortcut keys some of the function keys at the top of your keyboard to several of these macros Pressing a shortcut ...

Страница 90: ...ing the down arrow button to the right of the Short Cut Key Options field will cause a menu of all of the available shortcut keys to appear below the field drag the highlight to the key s you want or to None if you want to clear the shortcut assignment so that there won t be any shortcut keys for the macro The function keys F2 through F11 are the only keyboard keys that can be used as shortcut key...

Страница 91: ...acro Name column in the main Keyboard Macro dialog box see Section 6 4 1 Double Click for Key Press Each keyboard command sequence begins with a single keypress even sequences in which multiple keys are to be pressed at the same time can actually start with the modifier keys Shift Ctrl Alt etc being pressed first For example the Ctrl Alt Del sequence works fine if you press and hold Ctrl then pres...

Страница 92: ... it also appears in brackets after the word Press in the Macro Created column as Press Left Shift Press Esc etc When you get to the part of the macro s keystroke sequence in which a pressed key needs to be released double click its entry here The key will disappear from this column and appear instead as a released key in the Macro Created column after the word Release and enclosed in greater than ...

Страница 93: ...ears the Macro Description Double Click for Key Release and Macro Created columns so that you can start over Cancel Click this button to exit back to the main Keyboard Macro dialog box without saving a new macro Any unfinished macro will be discarded Help Click this button to get on line help for this box ...

Страница 94: ...acros in the Macro Created column of the Add Keyboard Macro dialog box see Section 6 4 2 The Scan Set Codes columns show exactly which keyboard scan codes correspond to the keypresses and key releases for the three IBM scan sets scan modes these are the actual codes transmitted to the host PC or the KVM switch Depending on which scan set the ServLINK autodetects for the Host PC the ServLINK will s...

Страница 95: ... in Figure 6 32 When you select Switch to Host Mode the ServLINK switches away from the menu system and establishes a direct Host Mode connection with the active Host PC It displays that PC s video and passes through keyboard and mouse data to that PC For more information on Host Mode and on the Host Mode Properties dialog box you can use to configure it see Chapter 5 Figure 6 32 The Host Mode men...

Страница 96: ...th primary option available under the Main Menu is Other When you pull down the Other Menu you ll see seven selections as shown in Figure 6 33 These selections are discussed in the corresponding subsections on the following pages Figure 6 33 The Other menu ...

Страница 97: ...ol Card you can choose different settings for these Cards here This is intended a last resort fix for compatibility problems if at all possible leave the PCI Card and Access Control Card in their default settings and change the new hardware s settings instead The default address for the PCI Card is 300 hex Other available settings are 280 2a0 2c0 340 and 360 hex The default IRQ for the PCI Card is...

Страница 98: ... with the characteristics specified here Two of these characteristics are mutually interdependent either they both have to be enabled or both disabled Click the Enable Reboot When Less Than box to trigger a reboot on a call with just a few rings The default value is fewer than 3 rings available values are 3 to 9 rings This is the preferred reboot method Click the Enable Reboot When More Than box t...

Страница 99: ...dary line and set a password for this feature in the field to the right This password must be exactly ten alphanumeric characters and cannot contain spaces You ll also need to set the secondary modem to auto answer To trigger this kind of reboot dial the secondary modem from a PC running terminal emulation when the modem answers type in reset and press Enter The Module will prompt you for the rebo...

Страница 100: ...can be especially useful in crowded server room environments where it can be hard to tell which piece of equipment is making any given beeping noise Available sounds include Speaker Beep the default Ding Chime Chord Gun Shot Alert Voice I m Back and Hello These are WAV files stored on the ServLINK s hard drive While there s no software based way to add sounds to this list you can do a Find File on...

Страница 101: ...s on your screen you can change the Menu Mode resolution of the ServLINK application here This has no effect on the Host Mode resolutions of the video coming from the attached PCs which the ServLINK autodetects and switches between automatically Available options are 640 x 480 800 x 600 the default and 1024 x 768 1280 x 1024 is also in this menu but it s grayed out at the time of this writing beca...

Страница 102: ...u can select this option to upload the existing ServSwitch Multi system configuration PC channel names user IDs etc from the User Card s memory into the ServLINK This can be a complicated process please see your on line help for details CAUTION As stated in the alert box shown above if you select this option it will completely overwrite any previous system configuration in your ServLINK and will a...

Страница 103: ...be able to detect channel switching that s done through the KVM switch instead of through the ServLINK This can be undesirable in a number of ways For example the ServLINK might record events in its event log as having involved the wrong computer it might associate changed video settings with the wrong computers and trash its video drivers and so on However if the KVM switch is a ServSwitch Multi ...

Страница 104: ...es made since the last System Backup save see Section 6 2 7 To close the ServLINK application normally select this Quit option and click OK When you do so the ServLINK will save its configuration to a backup file see Section 6 2 7 then will essentially disconnect from any attached PCs KVM switches Power Management Modules etc It will in effect become an isolated Windows NT machine until you restar...

Страница 105: ...nu The last primary option available under the Main Menu is Help When you pull down the Help Menu you ll see three selections as shown in Figure 6 42 These selections are described on the following pages Figure 6 42 The Help menu ...

Страница 106: ... topic just click the title and the entry will appear in the window Figure 6 43 The Help Contents dialog box Wherever you go from here in the help system the Contents button at the top of the window will bring you back to the main table of contents page Index will take you to the help system s index Back will take you to the previous page and Print will print the current page The help system s men...

Страница 107: ...x The Index section contains an index of the ServLINK s help system If you don t mind browsing through it all you can simply scroll down through a list of all the help topics in field 2 and click Display when you reach a topic you re interested in Otherwise you can type a specific word or set of words into field 1 for the ServLINK to look for as you type the help system will automatically display ...

Страница 108: ... 3 Click the title of any topic in field 3 you want to see and then click Display If you find this kind of on the fly searching disconcerting or annoying and would rather the help system wait until you finish typing something in to suggest topics click Options A dialog box will appear that allows you to turn on Find Now and Find Similar click to search after you finish your entry as well as to set...

Страница 109: ...HELP ABOUT DIALOG BOX Choose About to see the dialog box shown in Figure 6 46 It lists the revision levels of the ServLINK s firmware and software as well as Black Box contact information Figure 6 46 The Help About dialog box ...

Страница 110: ...ture and duration of the problem when the problem occurs the components involved in the problem PCs KVM switches cables etc any particular application that when used appears to create the problem or make it worse the settings the ServLINK reports in its Test PCI Card box Section 5 2 1 and the revision dates and numbers it reports in its About box Section 6 7 3 and the results of any testing you ve...

Страница 111: ...NOTES ...

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