6 Frequently Asked Questions
Q 001:
The remote mouse doesn’t work or is not synchronous
A 001:
Make sure the mouse settings in RAS-PutIn match the mouse model. There are
some circumstances where the mouse synchronization process could behave incor-
rectly, refer to Section
on page
for further explanation.
Q 002:
The video quality is bad or the picture is grainy
A 002:
Try to correct the brightess and contrast settings (see Section
on page
) until
they are out of a range where the picture looks grainy. Use the auto adjustment
feature to correct a flickering video.
Q 003:
Login on RAS-PutIn fails.
A 003:
Was the correct combination of user and password given? On delivery, the user
”super” has the password ”servswitch”. Moreover your browser must be configured
to accept cookies.
Q 004:
The Remote Console window can’t connect to RAS-PutIn.
A 004:
Possibly a firewall prevents access to the Remote Console. Make sure the TCP
port numbers 443 or 80 are open for incoming TCP connection establishments.
Q 005:
No connection can be established to RAS-PutIn.
A 005:
Check whether the network connection is working in general (ping the IP address
of RAS-PutIn). If not, check network hardware. Is RAS-PutIn powered on? Check
whether the IP address of RAS-PutIn and all other IP related settings are correct!
Also verify that all the IP infrastructure of your LAN, like routers etc., are correctly
configured. Without a ping functioning, RAS-PutIn can’t work either.
Q 006:
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by
the console system and not transmitted to the host.
A 006:
You have to define a so-called ’Button Key’. This can be done in the Remote
Console settings.
Q 007:
In the browser the RAS-PutIn pages are inconsistent or chaotic.
A 007:
Make sure your browser cache settings are feasible. Especially make sure the cache
settings are not set to something like ”never check for newer pages”. Otherwise
RAS-PutIn pages may be loaded from your browser cache and not from the card.
Q 008:
Windows XP doesn’t awake from standby mode
A 008:
This is possibly a Windows XP problem. Try not to move the mouse while XP
goes in standby mode.
Q 009:
Using MacOS X a HTTPS connection fails
Содержание RAS-PutIn
Страница 1: ...RAS PutIn Installation and User Guide Based on Firmware 03 02 07 ...
Страница 4: ...iv ...
Страница 8: ...viii Contents ...
Страница 12: ...xii List of Tables ...
Страница 30: ...18 CHAPTER 4 CONFIGURATION ...
Страница 76: ...64 CHAPTER 5 USAGE ...
Страница 80: ...68 APPENDIX A GLOSSARY ...
Страница 82: ...70 APPENDIX B RAS PUTIN VIDEO MODES ...
Страница 88: ...76 APPENDIX D PIN ASSIGNMENTS ...
Страница 92: ...80 APPENDIX F SPECIFICATIONS ...