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HPIIISi TWINAX CARD
8.7 Calling Your Supplier
If you determine that your HPIIISi Twinax Card is malfunctioning,
do not
attempt to alter or repair the unit.
It contains no user-serviceable parts. Contact
your supplier.
Before you do, make a record of the history of the problem. Your supplier
will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem,
• when the problem occurs,
• the components involved in the problem, and
• any particular application that, when used, appears to create the
problem or make it worse.
8.8 Shipping and Packaging
If you need to transport or ship your HPIIISi Twinax Card:
• Package it carefully. We recommend that you use the original
container.
• If you are shipping the Card for repair, make sure you include its
twinax V-cables. If you are returning the Card, make sure you include
its manual as well. Before you ship, contact your supplier to get a
Return Authorization (RA) number.