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CHAPTER 4: Troubleshooting
c. Disconnect the LEX unit’s power adapter from the wall outlet.
d. Reconnect the power adapter to the LEX unit.
e. Reconnect the LEX unit’s USB cable to the computer.
3. Make sure that the Remote Port USB has been recognized as a “Generic USB
Hub” by the computer. If it is not recognized, call Black Box Technical
Support at 724-746-5500.
Problem:
Power and Link LEDs on the REX and LEX are lit, but a USB device
does not work.
Cause:
The USB device is malfunctioning, the Remote Port USB is malfunctioning,
or the USB device is not compatible with the Remote Port USB.
Solution:
1. Disconnect the Remote Port USB.
2. Connect the USB device directly to the USB port on the computer.
3. If the device does not function properly, consult the user documentation for
the device.
OR
If the device is functioning properly when connected directly to the
computer:
a. Connect another device (of a different type).
b. If the second device does not work, the Remote Port USB may be
malfunctioning. Call Black Box Technical Support at 724-746-5500 for
assistance.
OR
If the second device does not work properly, the first USB device may not
be compatible with the Remote Port USB. Call Black Box Technical
Support at 724-746-5500 for assistance.
