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Diagnostic Commands
ETEP CLI User Guide
109
Error State
Diagnostic Commands
The ETEP includes CLI commands that can be useful for checking status and troubleshooting. These
commands are described in the following topics and in the
●
●
●
“Checking for Time Synchronization Problems” on page 112
●
“Determining the Cause of Dropped Packets” on page 112
Table 57
Error State Symptoms and Solutions
Symptom
Explanation and Possible Solutions
The Alarm LED is illuminated
The ETEP enters an error state when a boot test fails, the
operating temperature threshold is exceeded, signature errors are
detected on critical files pertaining to policies and keys, or a FIPS
test fails when the ETEP is in FIPS mode
When the ETEP is in an error state the Alarm LED illuminates, and
the appliance discards all packets it receives. Depending on the
error, other notifications may be sent (traps, status messages to the
ETEMS or the terminal).
To recover from an error state when FIPS mode is disabled:
•
When the ETEP detects a corrupted policy, it enters an error
state and sends a critical error trap to the management station.
To recover, redeploy the policies and then reboot the ETEP.
•
For non-policy errors, reboot the appliance. If the operating
temperature threshold is exceeded, cycle the power to restart
the ETEP.
•
If a failure occurs during the boot process, refer to
for additional troubleshooting
information.
•
If the actions listed above do not clear the error, contact
customer support.
To recover from an error state when the ETEP is in FIPS mode:
•
A FIPS test failure or signature error will cause the ETEP to
zeroize. To learn more about the zeroization process and
recovery from that state, see the
ETEP Installation Guide
.
Содержание ET0010A
Страница 7: ...8 ETEP CLI User Guide Contents...
Страница 15: ...Getting Started 16 ETEP CLI User Guide...
Страница 33: ...User Administration 34 ETEP CLI User Guide...
Страница 55: ...Configuring the ETEP 56 ETEP CLI User Guide...
Страница 97: ...Creating Policies 98 ETEP CLI User Guide...
Страница 101: ...Maintenance 102 ETEP CLI User Guide...
Страница 119: ...Troubleshooting 120 ETEP CLI User Guide...
Страница 123: ...FIPS 140 2 Level 2 Operation 124 ETEP CLI User Guide...
Страница 205: ...Command Reference 206 ETEP CLI User Guide...
Страница 211: ...Index 212 ETEP CLI User Guide...