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Troubleshooting
104
ETEP CLI User Guide
Management Troubleshooting
Table 52
Management Symptoms and Solutions
Symptom
Explanation and Possible Solutions
The management workstation
can’t communicate with the
ETEP.
•
Verify that the network connection to the management port is in
place.
•
Check that the management interface default gateway is
properly configured if the management port and the
management host are on different subnets.
•
Digital certificate may be expired or invalid.
•
If trusted hosts are enabled on the ETEP, make sure that the
management station is included in the trusted host list in
ETEMS. If the management station IP address was entered
incorrectly in the trusted host list, issue the
disable-trusted-
hosts
command to regain management connectivity (see
“disable-trusted-hosts” on page 140
).
•
The appliance may be in an error state (see
).
•
If IPSec is enabled on the management port, verify that the
IPSec client is enabled on the workstation and that matching
policy settings have been configured on each. If you stop
securing the management port with IPsec, be sure to disable
the IPSec client on the workstation.
•
Changing the management port IP address invalidates any
corresponding IPsec policies on the management port. Modify
the management IPsec policies with the new IP address and
then redeploy the policies.
ETEP is not sending SNMP
objects to the management
workstation.
•
Enable SNMP functionality by setting the community string.
•
Verify that the management workstation’s IP address is
configured as the SNMP trap host address.
Cannot download files from an
FTP server.
•
Verify that the FTP server software is active on the specified
host.
•
Verify the FTP server user name and password. Check for the
following invalid characters:
@ : ? # < > &
•
Check file name and location of the ETEP software image.
•
Ping the FTP server and ETEP management port. If not
successful, contact the Network Administrator.
Cannot communicate with an
SFTP server.
•
Review the steps listed in the row above (FTP server
verification).
•
If you receive an error indicating that the ETEP cannot
communicate with the SFTP server, issue the
clear-known-
hosts
command (see
Содержание ET0010A
Страница 7: ...8 ETEP CLI User Guide Contents...
Страница 15: ...Getting Started 16 ETEP CLI User Guide...
Страница 33: ...User Administration 34 ETEP CLI User Guide...
Страница 55: ...Configuring the ETEP 56 ETEP CLI User Guide...
Страница 97: ...Creating Policies 98 ETEP CLI User Guide...
Страница 101: ...Maintenance 102 ETEP CLI User Guide...
Страница 119: ...Troubleshooting 120 ETEP CLI User Guide...
Страница 123: ...FIPS 140 2 Level 2 Operation 124 ETEP CLI User Guide...
Страница 205: ...Command Reference 206 ETEP CLI User Guide...
Страница 211: ...Index 212 ETEP CLI User Guide...