Stand 17.05.2015 - Copyright © 2015 Bird Home Automation GmbH – www.doorbird.com
Troubleshooting – Device is offline when using WiFi
For reasons of brevity, we use the terms “device” to refer to our “DoorBird video doorbell” and
“BirdGuard” products and “mobile device” to refer to a smartphone or tablet.
You can always find the most up-to-date version of the installation manual on
WiFi range
The DoorBird video doorbell and BirdGuard which is available separately have a 2.4 GHz b/g/n WiFi
interface that has the maximum transmission permitted for such applications. We use a separate
antenna attached to the circuit board rather than a small antenna printed on the circuit board.
Since we have placed great emphasis on the wireless range in product design, the DoorBird video
doorbell and BirdGuard provide very good results compared to other WiFi video doorbells and WiFi
Smart locks. It is however not possible to give a general definition as to the range as this is
dependent on your individual local environmental parameters e.g. wall thickness and type of wall,
shielding and reflecting material in the vicinity, the placement of your WiFi router, additional WiFi
components and WiFi networks as well as other sources of radio interference that can impact the
frequency range.
Increase WiFi range
To increase the WiFi range of the DoorBird video doorbell as well as
BirdGuard (available separately) you can use a WiFi extender in the vicinity
of DoorBird and BirdGuard. This strengthens the signal of your home's WiFi
router. For instance, the TP-Link TL-WA854RE WiFi Range Extender
(300Mbit/s, WPS) achieves great results and you can buy this item on
Amazon or Conrad Electronics.
Please do not use or HomePlug or Powerline Adapter, from our practical
experience they are the often the reason for poor results (no or bad video
and audio, delayed push messages, etc.).
Recommendation
For reasons of stability (availability, reliability) and time delay in Push-messages we generally
recommend connecting the DoorBird video doorbell as well as the BirdGuard (available separately)
by network cable.
If you have connected the device to your Internet router using WiFi and it is not online (
) after connecting it to the appropriate power supply, please make
sure the following requirements are fulfilled.
Power supply is properly connected to the device (check Diagnostic-LED and Diagnostic-
Sounds, see the device Installation manual for further information).
Your network has a DHCP Server that supplies a valid IPv4 IP Address, Netmask, Gateway and
DNS Server to the device
The device is connected to a High-Speed landline broadband Internet connection, DSL, cable
or Fiber, min. 500kbs Upload bandwidth
No application filter or Firewall blocks necessary ports of the device, see
