TROUBLESHOOTING
CHECK THIS SECTION BEFORE CALLING OR SENDING YOUR pH BOSS FOR SERVICE.
Symptom
Possible Causes and Remedies
Unstable or inaccurate
pH readings
pH reading cannot be
calibrated
pH reads around pH7
without changing
pH reads around pH4 to 5
without changing
Unit does not power up
Alarm sounds due to pH
being too low
Acid Pump turns, but acid
is not flowing.
Unit is not adding acid
when dosing pump is
operating
pH Probe is dirty.
!
Disconnect probe BNC connector from the pH BOSS, then unscrew probe
from the pipe.
!
Wipe the glass bulb with a soft tissue soaked with methylated spirits.
!
Soak the tip of the probe in diluted Hydrochloric acid (for example, from your
pH BOSS diluted acid drum).
!
Rinse the pH Probe thoroughly in clean water.
!
Screw probe back into pipe and re-connect probe BNC connector.
pH Probe is dirty.
!
Follow the pH Probe cleaning procedure above.
Short circuit in pH Probe BNC Plug or Socket
!
Disconnect pH Probe plug from socket. Dry out with a hair dryer or allow to air
dry. Reconnect and re-check.
!
If problem persists, return pH Probe to have connector replaced, or replace
the pH probe. Please contact your distributor or Bionizer.
Glass bulb or internal stem of pH Probe is cracked.
!
Replace pH Probe. Please contact your distributor or Bionizer.
Faulty AC/DC power adaptor
!
Replace power adaptor. Please contact your distributor or Bionizer.
!
Faulty pH BOSS main unit. Return to Bionizer for repair.
Dose Setting is set too high
!
Reduce the Dose Setting by one level and check in 2 days.
Leaking or worn squeeze tube and/or rollers.
!
Tighten Acid Pump fittings further or replace with spare fittings (see page 8).
!
Replace squeeze tube and/or rollers as needed (see page 14).
!
Check that the pH BOSS diluted acid drum is not empty.
!
Check that all suction and output hoses are fitted correctly, with no leakage.
!
Check that squeeze tube inside pump is not leaking.
WARNING : IF ANY DILUTED ACID HAS LEAKED OUT OF HOSES, WASH
DOWN THE AREA WITH FRESH WATER IMMEDIATELY. TAKE THE LID OFF
THE PUMP, REMOVE SQUEEZE TUBE AND WASH OUT WITH FRESH WATER
IF SQUEEZE TUBE WAS LEAKING.
pH Probe is faulty.
!
Replace pH Probe. Please contact your distributor or Bionizer.
pH Probe needs to be re-calibrated.
!
Clean pH Probe as per procedure above.
!
Re-calibrate pH Probe as per details on page 12.
Pool water is very pure and has low conductivity.
!
Add one bag of pool salt per 50,000 Litres (13,000 Gallons) of pool water.
IF YOU NEED TO RETURN YOUR pH BOSS FOR SERVICE OR REPAIRS AT ANY TIME, PLEASE USE THE MANUAL DOSE
FUNCTION (PAGE 10) TO DOSE 1 LITRE (1 QUART) OF FRESH WATER THROUGH THE SYSTEM BEFORE SENDING BACK.
THIS WILL STOP DILUTED ACID LEAKING FROM THE PUMP DURING TRANSPORT (WHICH WOULD DAMAGE YOUR
UNIT OR THE PACKAGING, VOIDING WARRANTY), AND IS ALSO A SAFETY HAZARD FOR OUR TECHNICIANS.
15
TROUBLESHOOTING
