13. MoleMate Extended Warranty and Support
Features
•
Comprehensive cover of the components of the MoleMate product is included in the warranty, as
long as they have been used in accordance with the terms and conditions in the warranty docu-
ment. Items included are: MoleMate SIAscope V Handset and associated components; MoleMate
software.
•
A dedicated technical support team will be available for UK and EMEA customers during UK office
hours (excluding Bank Holidays) to help with any issues relating to the installation and operation of
the MoleMate Product. Astron Clinica can be contacted by phone on +44 (1)223 265001 or via
email [email protected]
•
A dedicated technical support team will be available for Australian and ASIA-PAC customers dur-
ing office hours 9:00 am. and 5:00 pm AEST (Australian Eastern Standard Time) excluding public
holidays to help with any issues relating to the installation and operation of the MoleMate Product.
Astron Clinica can be contacted by phone on 1300 889 340, outside Australia (61) +7 3303 8472
or via email [email protected]
•
If in the event that the MoleMate handset needs to be shipped back to Astron Clinica the cost will
be met by Astron Clinica. Approval must be sought from Astron Clinica before any shipment of the
device is made.
•
Any components found to be faulty under the terms and conditions of the contract will be repaired
or Replaced at no cost to the customer.
•
No charge for parts, labour, during the warranty period.
•
Upgrades to the MoleMate software and relevant applications, within the current major version of
the software that is released within the valid warranty period.
Limitations
•
The warranty will only be in force after payment of the invoice for the extended warranty period
has been received in full by Astron Clinica ltd
•
As detailed in the MoleMate user documentation
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