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BestCode Next Series 8 Technical Manual
October 2022
Page 207 of 290
Wrong pump configuration
Cause
Reason
Solution
Pump type is not correct
The software setting for Pump type does not
match the pump installed in the machine
Change pump type to match the
installed pump. See
Viscosity Fault
Low vacuum venturi
Cause
Reason
Solution
Venturi is clogged
Dried ink or debris are stuck in the venturi causing
low vacuum. Makeup is not able to be drawn ink
the ink tank fast enough to maintain adequate
viscosity.
Venturi is not adjusted
Venturi orifice is poorly adjusted. Makeup is not
able to be drawn ink the ink tank fast enough to
maintain adequate viscosity.
Venturi vacuum inlet
restricted
Venturi inlet ports are restricted. Makeup is not
able to be drawn ink the ink tank fast enough to
maintain adequate viscosity.
Review components and tubing in the
vacuum gutter and makeup add line.
Wrong Gen Setting
Cause
Reason
Solution
Machine is set to to the
wrong Gen Setting
Gen 1 Printers must have software configured to Gen 1, and Gen
2 Printers must have software configured to Gen 2. The two
generations use different valve control and having them set
incorrectly can allow Makeup to be rapidly added to the Ink
tank.
Polluted Ink
Cause
Reason
Solution
Ink types have been mixed
Typically occurs when SmartFill process is not followed or when
a system is not flushed well enough between ink type change
overs. Mixed ink types will produce a very thick residue on
bottom of ink tank. This will gum up the viscometer preventing
good reads.
Wrong cleaner used
The wrong solvent type was used to perform manual cleanings
on the head or other components. Continued use of wrong
cleaner type can cause residue to form in the Ink Tank. This will
gum up the viscometer preventing good reads.
Humid Environment
A humid environment can allow more rapid concentrations of
water in the ink to occur, leading to thick and potentially jelly
like consistency. This will gum up the viscometer preventing
good reads.
Install -DRY kit to reduce
water ingress to the ink.
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