M o d e l # 5 6 U S B S L
P/ N 2 58 5 0
C op yr i gh t 2 004 , Best Data P ro du ct s. Al l ri g h ts r ese rv ed .
My Computer icon on your desktop, double click the icon
r epresenting your CD-ROM drive, and dou ble click the
5 6 U S B S L . E X E i c o n .
2 . F rom the installation me nu select the Troubleshooting link.
We have provided answers and/or solutions for most
c ommon problems that use rs experienc e with analog
m odems. If you are not able to resolve the issue we
r ecomm end contacting our technical support for furthe r
troubleshooting of the proble m. Our product support and
c ontac t information is provided below.
P roduct Support Information
Please have the following information available when you contact
us for technical support.
1 . P roduc t Model #: Your Best Data Modem is model
5 6 U S B S L .
2 . Your Computer System Informa tion
CPU Type and speed
(example: Pe ntium3 700mhz)
Operating system version
(example: Windows XP)
3 . P roble m Desc ription
Please provide us with a n exac t description of the
proble m including any er ror messages that occur.
Please let us know what steps you have already taken to
troubleshoot the problem.
Best Data Technical S uppor t Options
Option 1
Te c h X p r e s s
Telephone: 800-587-8167
24hrs/7 days a week
$7.00 flat fee per incident
Option 2
Best Da ta Free Supp ort
Telephone: 818-773-9600
Mon – Fri, 8 – 4:30 PST
Email: [email protected]
w w w. b e s t d a t a . c o m / t e c h / t e c h . h t m
Fax Software Installation for Windows 98/ME/2000/XP
1 . Inser t the Modem Installation disc into your C D-ROM drive
and wait for the menu to appe ar.
NOTE: If auto-run is not enabled for your CD-ROM
drive you can double click the My Comp uter icon on
your desktop, dou ble click the icon representing your
CD- ROM dr ive, and double click the 5 6 U S B S L . E X E i c o n .
2 . From the installation menu click on the S u p e r v o i c e l i n k .
3 . The installer for Supervoice will appear. C o n f i r m the
insta llation path and c l i c k P ro c e e d.
4 . Fill in the fields providing your personal information. These
fields will be used later on fax cover pa ges when you are
sending a fax. The serial number is not required for
insta llation. please leave this field blank. C lick the proceed
button when you are finished completing the form.
5 . You will be informed that the installation requires files from
t h e Windows CD. Please inser t your Windows CD and click
O K .
NOTE: Some syste ms are shipped from the factor y with
windows pre -installed and ar e not provided with a Windows
CD. Plea se refer to your system documentation for the
location of these files if your system did not come with a
Windows C D.
6 . You will be informed that the PIC Fax Printer is added to
your system successfully. Click OK to continue.
7 . C l i c k O K to complete the installation.
Inter net Call Wa i t i n g
Your ISP must have support for V.92 connections and support
for Internet Call Waiting [ commonly ref erred to as MOH (modem
on hold)] installed in order to make use of the Inter net Ca ll
Wa iting feature of this m odem.
The I nterne t Call Waiting softwar e is built into the 56USBSL
modem drive r. When connected to the Internet you will see a
modem icon in the system tray (next to the clock). Click this icon
to ac cess the outgoing call f eature. When an incoming call is
received, you will be informed of the call with a dialog box that
appears. You will have the choice to either ta ke the incoming call
or ignore the incoming call. Each ISP sets the amount of time you
can spend on the call. Ple ase consult with your I SP to make sure
these features are supported with their service.
Tro u b l e s h o o t i n g
1 . Inser t the Best Data Installation disc into your CD-ROM
drive. An installation m enu will appear if auto- run is
enabled on your C D-ROM drive .
NOTE: If auto-run is not enabled you can double clic k the
Q u i c k S t a r t
G u i d e
5 6 K V. 9 2 U S B
M o d e m
M o d e l # 5 6 U S B S L
(Continued on next page...)
