BenQ V Series Скачать руководство пользователя

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34 Troubleshooting

Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link

"Adjusting the Screen Resolution"

on the CD, and then

select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image

by working through the instructions in the

"Adjusting the refresh rate"

section on the link

"Adjusting the Screen Resolution"

. It is normal for blurring to occur due to conduction

losses in extension cables. You can minimize these losses by using an extension cable with

better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link

"Adjusting the Screen Resolution"

on the CD.

Select the

native resolution.

Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or

more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD

technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.
Go to

Picture

and

Reset Color

, and then choose

YES

to reset the color settings to the

factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the

three primary colors is missing in the signal input. Now check the signal cable connectors. If

any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen.

Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message

Out of Range

on the screen, this

means you are using a display mode that this monitor does not support, please change the

setting to one of the supported mode. Please read the

"Preset display modes"

section from

the link

"Adjusting the Screen Resolution"

Содержание V Series

Страница 1: ...V Series LCD Monitor User Manual ...

Страница 2: ...ply The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the type of power indicated on the marked label If you are not sure of the type of power available consult your dealer or local power company An approved power cord greater or equal to H03VV F or...

Страница 3: ...s or other risks If any of the above mentioned misuse or other accident such as dropping or mishandling occurs contact qualified service personnel for servicing BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the Bringing Enjoyment N Quality to Life corporate vision with the ultimate goal to achieve a low carb...

Страница 4: ...g computer 15 How to install on Windows 8 8 1 system selected models only 16 How to install on Windows 7 system 17 How to adjust your monitor 18 The control panel 18 Basic menu operation 19 Picture optimization 21 Customizing the hot keys 21 Adjusting display mode 21 Choosing an appropriate picture mode 22 Connecting the monitor to your MacBook series product 22 Navigating the main menu 23 Display...

Страница 5: ... check you have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide CD ROM Power Cord Picture may differ from product supplied for your region ...

Страница 6: ...m the actual contents and the product supplied for your region For cables that are not supplied with your product you can purchase them separately Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport Always keep the product and accessories out of reach of small...

Страница 7: ...ront view Back view 1 Control buttons 2 Power button 3 Input and output ports vary by model see Input and output ports on page 8 4 Kensington lock slot Above diagram may vary depending on the model Picture may differ from product supplied for your region 4 1 2 3 ...

Страница 8: ...Available input and output ports may vary depending on your purchased model Check the Specification document on the provided CD for details Models with dual inputs 1 DVI D socket 2 D Sub socket 3 DC power input jack Models with analog only inputs 1 2 3 2 3 ...

Страница 9: ...nitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padd...

Страница 10: ...itor and angle the screen to minimize unwanted reflections from other light sources 2 Connect the PC video cable Do not use both DVI D cable and D Sub cable on the same PC The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems Not available for analog only models To Connect the D Sub Cable Connect the plug of the D Sub cable at t...

Страница 11: ...kage and the socket illustrations on the right may vary depending on the product supplied for your region 3 Connect the power cable to the monitor Connect the power cord to the power adapter Plug one end of the power cord into the socket labelled on the rear of the monitor Do not connect the other end to a power outlet just yet 4 Connect to and turn on the power Plug the other end of the power cor...

Страница 12: ...ce on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Remove the monitor stand Release the screw that fixes the stand to the monitor Then pull the monitor stand backward away from the monitor To secure or release a screw a screwdr...

Страница 13: ...ing the monitor to your computer Windows will automatically recognize the new or different hardware and will launch its Found New Hardware wizard Follow the wizard instructions until it asks you to select a monitor model At that point click the Have Disk button insert the BenQ LCD Monitor CD ROM and select the appropriate monitor model Further details and step by step instructions for either an au...

Страница 14: ...rivers 2 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 3 Check Search for a suitable driver for my device option and click Next 4 Check the option for CD ROM drives uncheck all others and click Next 5 Look to confirm that the wizard has selected the correct name of your monitor and click Next 6 Click Finish 7 Restart the computer If you are adding the BenQ LCD Monitor to an ex...

Страница 15: ...lar model monitor you have connected and letting Windows install the corresponding driver files from the CD You need only steer it in the right direction Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process See How to install on Windows 8 8 1 system selected models only on page 16 How to install on Windows 7 system on pa...

Страница 16: ...P Monitor and then the Properties button 5 Click the Driver tab and the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select ...

Страница 17: ...nd the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct folder name of your monitor from provided driver list...

Страница 18: ...your monitor How to adjust your monitor The control panel No Name Description 1 Control keys Accesses the functions or menu items displayed on the screen right next to each key 2 Power key Turns the power on or off 1 2 ...

Страница 19: ... functions 3 Select Menu to access the main menu 4 In the main menu follow the icons next to the control keys to make adjustments or selection See Navigating the main menu on page 23 for details on the menu options Low Blue Light Input Brightness Menu Exit Low Blue Light Input Brightness Menu Exit 1 2 3 4 No OSD in hot key menu OSD icon in main menu Function Custom Key 1 By default the key is the ...

Страница 20: ...the default settings see Customizing the hot keys on page 21 Enters sub menus Selects menu items Menu Activates the main menu Returns to the previous menu Exit Exits OSD menu OSD On Screen Display The hot keys only operate while the main menu is not currently displaying Hot key displays will disappear after a few seconds of no key activity To unlock the OSD controls press and hold any key for 10 s...

Страница 21: ...il the noise disappears Customizing the hot keys The top 3 control keys also called custom keys perform as hot keys to provide direct access to pre defined functions You can change the default setting and designate different functions for these keys 1 Press any of the control keys to bring up the hot key menu and press Menu to access the main menu 2 Go to System 3 Select the custom key you want to...

Страница 22: ...w Blue Light is preferred press the first control key Custom Key 1 and select one of the low blue light modes from the list Connecting the monitor to your MacBook series product While the monitor is connected to your MacBook series product switch to M book mode which represents MacBook s color matching and visual representation on your monitor 1 Connect your monitor to the MacBook series product 2...

Страница 23: ...Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu For more information on each menu please refer to the following pages Display menu on page 24 Picture menu on page 26 Picture Advanced menu on page...

Страница 24: ...n 5 To return to the previous menu select 6 To exit the menu select Item Function Range Auto Adjustment Optimizes and adjusts the screen settings automatically for you Not applicable to a digital input signal Input Use this to change the input to that appropriate to your video cable connection type D Sub DVI H Position Adjusts the horizontal position of the screen image 0 to 100 V Position Adjusts...

Страница 25: ...the main menu Phase Adjusts the pixel clock phase timing to synchronize with the analog input video signal See also Picture optimization on page 21 Not applicable to a digital input signal 0 to 63 Item Function Range ...

Страница 26: ...o select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select 50 Display Picture Picture Advanced System Mode User Normal Bluish Reddish User Define Brightness Contrast Sharpness Gamma Color Temperature Hue Saturation Reset Color 100 100 R G B 100 Item Function Range Brightness Adjusts the balance between light and dark...

Страница 27: ...the color tint of the image Go to the succeeding R red G green and B blue menus to change the settings Decreasing one or more of the colors will reduce their respective influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint R 0 100 G 0 100 B 0 100 Hue Adjusts the degree of ...

Страница 28: ...urn to the previous menu select 6 To exit the menu select Display Picture Picture Advanced System Mode Standard Picture Mode Senseye Demo Dynamic Contrast Display Mode Overscan Color Format Standard Low Blue Light Movie Game Photo sRGB Eco M book Item Function Range Picture Mode Select a picture mode that best suits the type of images shown on the screen Standard For basic PC application Low Blue ...

Страница 29: ...nts the images under the specified mode ON OFF Dynamic Contrast The function is to automatically detect the distribution of an input visual signal and then to create the optimal contrast 0 to 5 Display Mode This feature is provided to allow aspect ratios other than 16 9 to be displayed without geometric distortion The options under Display Mode will be different depending on the input signal sourc...

Страница 30: ...he detected video signal You might need to manually set the Color Format if colors shown on the monitor screen do not display properly RGB For D Sub VGA input source from PC For DVI input source YUV For D Sub Component converted from VGA input source from a video device Item Function Range ...

Страница 31: ...ings and related items will not appear on the menu 1 Select Menu from the hot key menu 2 Use or to select System 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Display Picture Picture Advanced System Mode Standard Language Display Time OSD Lock 5 Sec 10 Sec 15...

Страница 32: ...Adjusts the display time of the OSD menu 5 sec 10 sec 15 sec 20 sec 25 sec 30 sec OSD Lock Prevents all the monitor settings from being accidentally changed When this function is activated the OSD controls and hotkey operations will be disabled To unlock the OSD controls press and hold any key for 10 seconds Custom Key 1 Sets the function to be accessed by custom key 1 Picture Mode Low Blue Light ...

Страница 33: ...cs ON OFF Auto Power Off Sets the time to power off the monitor automatically in power saving mode OFF 10min 20min 30min Resolution Notice Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor ON OFF Information Displays the current monitor property settings Input Current Resolution Optimum Resolution best with the monitor Mo...

Страница 34: ... seen One of several pixels is permanently black one or more pixels are permanently white one or more pixels are permanently red green blue or another color Clean the LCD screen Cycle power on off These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow blue or pink appearance Go to Picture and Reset Col...

Страница 35: ...heck the power supply mains socket the external power supply and the mains switch The image is distorted flashes or flickers Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions You are running the monitor at its native resolution but the image is still distorted Images from ...

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