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60 Troubleshooting and service information

Engli

Troubleshooting and service

information

If your camera cannot operate normally, see the frequently encountered
problems and solutions listed below. If the problem persists, contact your
nearest service center or technical support.

Problem

Cause

Solution

The camera
cannot power
up.

There is no battery or the
battery is not inserted
correctly.

Insert the battery correctly.

The battery has no power. Replace the battery.

The battery
power is
draining quickly.

The external temperature is
extremely low.

Many shots are being
captured in dark places,
requiring a flash.

The battery or
camera is warm.

The camera or flash was
used continuously over a
long period of time.

The flash does
not fire or
recharge.

The camera flash is turned
off.

Set the flash to Auto Flash.

The light source is
sufficient.

Even though the
flash fired, the
image is dark.

The distance to the subject
is greater than the flash's
effective range.

Get closer to the subject and
shoot.

The image is
too bright or
too dark.

The exposure is excessive
or inadequate.

Reset exposure compensation.

I cannot format
a memory card.

The memory card is write-
protected.

Remove the write protection.

End of the memory card
life.

Insert a new memory card.

AE100_AE200 UM - EN.book Page 60 Wednesday, August 17, 2011 5:21 PM

Содержание AE10 0Series

Страница 1: ...AE100 AE200 Series Digital Camera User Manual ...

Страница 2: ...re used for informational purposes only Disclaimer BenQ Corporation makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof w...

Страница 3: ...initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product hoping to ensure that consumers make informed green choices at purchase Check out BenQ s CSR Website at http csr BenQ com for more details on BenQ s environmen...

Страница 4: ...ation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tu...

Страница 5: ...ren In particular small parts such as memory cards and batteries could be easily dismantled and swallowed by them Use only the original accessories to avoid possible risks to health and property and thus meet all related legal regulations Do not dismantle the camera under any circumstances When using the flash do not go too close to human eyes particularly for babies toddlers and children or anima...

Страница 6: ...age Do not drop knock or shake the camera A rude behavior of using the camera may damage the internal electronic circuit board deform the lens shape or make the lens unretractable Do not use harsh chemicals cleaning solvents or strong detergents to clean the camera Finger grease may be left on the camera lens and will result in unclear images or videos To avoid this problem be sure to clean the ca...

Страница 7: ...tore your camera in the environments listed below Direct sunlight Dusty places Next to an air conditioner electric heater or other heat sources In a closed car that is in direct sunlight Unstable locations Do not use your camera outdoors when it is raining or snowing Do not use your camera in or near water The camera operating temperature is between 0 and 40 degrees Celsius It is normal for the op...

Страница 8: ...sert a battery with full power ASAP When the camera is not in use always turn the power off and make sure the lens has retracted successfully before storing the camera in its case If you do not intend to use the camera for a long time please remove the battery from the camera and store the battery carefully Keep your camera away from sharp objects and avoid collision When the camera is not in use ...

Страница 9: ...ate and time 18 Operating the camera 19 Capture mode 21 More capture options in the Function menu 22 Flash mode 23 Face Tracking 24 Focus mode 24 Image size 25 Image quality 25 Setting EV 26 White Balance 26 ISO 27 AE metering 27 Effect 28 Shooting mode 30 Aperture Priority 35 Shutter Priority 35 Manual mode 35 Drive mode 36 Auto Exposure Bracketing AEB 37 AF area 37 Setting sharpness saturation a...

Страница 10: ...ple files at a time 50 Playing back video clips 51 Adjusting the playback volume 51 Slideshow 52 Deleting files 52 Protecting files 52 Red eye Removal 53 Voice memo 53 Photo Effect 54 Trimming 55 Resizing 55 Startup image 56 DPOF 56 Radial Blur 57 Working with computer and AV system 57 Bundled software 57 Connecting the camera to a computer 57 Connecting the camera to an AV system 58 Printing imag...

Страница 11: ... 4 Battery 5 Hand strap 6 Software User Manual CD 7 Pouch 8 AC power adapter All pictures screen captures and icons used in this manual are for illustration only Actual and available products accessories as well as their appearance may vary depending on sales region If any items are missing or damaged contact your dealer Save the packaging for future shipment or storage User Manual Quick Guide 1 2...

Страница 12: ... the Shooting mode description 2 Shutter button 3 W Wide Zoom out turn off the Shooting mode description or enter the thumbnail view Playback mode 4 Power button 5 Flash 6 Self timer LED indicator 7 Lens 8 Microphone 9 Speaker 10 Tripod mount 11 Battery card cover 1 2 3 4 5 6 7 8 9 10 11 ...

Страница 13: ...ch Toggles among Capture photo Capture movie and Playback modes Indicator State Description Status LED No light The digital camera is off Solid green The digital camera is ready to capture images The digital camera is powering on or is in the power saving mode Status LED Blinking green The digital camera cannot focus The digital camera is capturing a video clip The flash is charging or the USB com...

Страница 14: ...he LCD display may have some light spots or show unusual colors This is normal and does not indicate display malfunction nor will this affect the pictures you take with the camera The LCD monitor looks darker in strong sunlight or bright light This is not a malfunction To prevent your images from being blurred while pressing the shutter button always hold the camera steady This is especially impor...

Страница 15: ...l outlet 1 Turn off the camera 2 Insert the battery into the camera 3 Connect one end of the USB cable to the camera 4 Connect the other end of the USB cable to the power adapter 5 Plug in the power adapter to a wall outlet The battery will start charging immediately A To install the battery 1 Release and open the battery card cover A 2 Insert the battery in the correct direction by matching the l...

Страница 16: ...reen When the battery is fully charged the status LED indicator is off Use only the specified battery type Using other types of battery may damage the camera and invalidate the warranty Ensure that the Li ion battery is inserted into the product with correct polarity Incorrect polarity may damage the camera or cause fire Download all pictures and remove the battery from the camera if you are going...

Страница 17: ... Scrolls down in menus Toggles between different display modes 5 Confirms a chosen setting Using an SD card The camera comes with internal memory for storing captured images video clips or audio files You can also add an SD card to store more files To install an SD card 1 Make sure the camera is turned off 2 Release and open the battery card cover 3 Insert an SD card in the correct direction 4 Clo...

Страница 18: ... Setting date and time When using the camera for the first time or when the battery has been removed from the camera for a long time you need to set the date and time The date and time is recorded when a video or image is captured To set date and time 1 Press Step 1 is needed only after the initial setting is done 2 Press or to locate Date Time and then press or 3 Press or to select date and time ...

Страница 19: ...down it might result in a blurred photo 5 Press the shutter down fully to capture 6 Release the shutter 7 Slide the mode switch to and enter the Movie Record mode Next adjust the optical zoom as needed and press the shutter down to start video recording press the shutter again to stop video recording 8 Slide the mode switch to and view captured images or recorded videos You can press or to move to...

Страница 20: ...Flash is automatically turned off in the Movie Record mode The Movie Record mode records both sound and video The recording time is continuous but recording will stop once the memory card space is full In the Movie Record mode sound is temporarily muted during zoom in out At any time you can press the Power button to turn off the camera In Capture or Playback mode press to decide what information ...

Страница 21: ...4 4 Drive mode 36 5 AEB 37 6 Number of shots available 7 Image size 25 8 Image quality 25 9 Face Tracking 24 10 ISO 27 11 White Balance 26 12 AE metering 27 13 Exposure value EV 26 14 AF area 37 15 Histogram 16 Battery status 46 17 Camera shake warning ISO 100 100 EV 1 0 A 9999 9999 P 1 2 3 5 4 6 7 8 9 17 16 15 13 14 12 11 10 ...

Страница 22: ...plete none and rule of thirds Use the rule of thirds display mode to improve your composition by placing subjects on at least one of the intersections of these 4 imaginary lines While the shutter is pressed halfway the shutter speed and the aperture are also shown on the screen not available in the Movie Record mode While the shutter is pressed down halfway the AF area color changes to yellow gree...

Страница 23: ...ow light conditions Be sure to ask the subject to look at the camera lens or get as close to the camera as possible The flash fires automatically based on the photographic conditions Force On The flash always fires regardless of the surrounding lighting conditions Select this mode when capturing images with high contrast backlighting and deep shadows Slow Sync Fires the flash immediately at the be...

Страница 24: ...o the Capture mode 2 Keep pressing to toggle between Auto focus and focus modes Due to environmental factors such as lighting the number of detected faces might be different from that of the actual faces To achieve the best result ask your subjects not to turn their faces partially away from the lens Icon Mode Description Auto focus Adjusts focus automatically Super Macro Used when capturing image...

Страница 25: ...pixels 4320 x 3240 AE200 16 megapixels 4608 x 3456 3 megapixels 2048 x 1536 AE100 3 2 14 megapixels 4320 x 2880 AE200 3 2 16 megapixels 4608 x 3072 HD 16 9 1920 x 1080 in full HD format 8 megapixels 3264 x 2448 VGA 640 x 480 5 megapixels 2592 x 1944 Icon Mode Description Super Fine Best image quality with the lowest compression rate File size is the largest Fine Better image quality with medium co...

Страница 26: ... conditions so white and other colors can display properly when you capture images To select White Balance 1 Press White Balance Icon Mode Description Auto Adjusts white balance automatically Daylight Used in bright daylight conditions Cloudy Used in twilight or shady conditions Tungsten Used when subjects lit by tungsten incandescent lighting Fluorescent H Adjusts for fluorescent lighting Correct...

Страница 27: ...se in the picture as you increase the ISO value To select an ISO value 1 Press ISO 2 Press or to select an ISO Value 3 Press to confirm setting AE metering Icon Description Automatically sets the ISO value Equivalent to color ISO 100 200 film Used for outdoor photography in bright sunlight Equivalent to color ISO 400 800 1600 3200 6400 film Used it in a low light environment or where the flash lig...

Страница 28: ...n Vivid Adds an effect with very clear and bright color tones Sepia Adds an effect with dark reddish brown color tones so the image or video looks as if it is old Color Accent Red Highlights the subjects by keeping the red color domain of an image only while making other regions black and white Color Accent Green Highlights the subjects by keeping the green color domain of an image only while maki...

Страница 29: ...rently selected effect is shown in the middle thumbnail 3 Press to confirm setting Vivid Red The image becomes reddish Vivid Green The image becomes greenish Vivid Blue The image becomes bluish Before After when Color Accent Red is applied After when Color Accent Green is applied After when Color Accent Blue is applied Icon Mode Description ...

Страница 30: ...he current shooting environment Program You can set the shooting parameters manually Aperture Priority You can choose an aperture value while the shutter speed is automatically determined by the lighting condition of the subject Shutter Priority You can choose a shutter speed while the aperture value is automatically determined by the lighting condition of the subject Manual Lets you set both aper...

Страница 31: ...dark areas LOMO Creates a lomo like effect by adding over saturated colors dark corners and so on Fisheye Simulates a fisheye lens effect and creates a distorted hemisphere like image Beauty Enhancer Enhances the tone of skin so that the facial skin appears smooth Self Portrait Takes a self portrait with at least one face in a confined area Love Portrait Takes a self portrait with at least two fac...

Страница 32: ...ly Please keep the camera steady or use a tripod while using this mode Child Increases sensitivity and emphasizes children s skin tones Sports Uses a high shutter speed to capture objects in motion Food Captures food by enhancing color brightness and giving more vivid colors Party Captures the party atmosphere usually under indoor light source Candle Light Makes a picture look warm and thus captur...

Страница 33: ...Captures a scene in the distance with the focus area set to infinity and a lower aperture value The maximum depth of view can also be achieved Foliage Takes a clear and vivid picture of flowers or plant leaves by emphasizing their saturation and sharpness Soft Flowing Water Uses a low shutter speed for motion blur Please keep the camera steady or use a tripod while using this mode Sunset Captures ...

Страница 34: ... a close up picture of documents Voice Rec Voice Record Captures background sound only no images or videos When listening to the captured audio file later you can see a unique icon that appears on the screen and indicates that this is an audio file ISO Metering and White Balance are not available in some shooting modes like Auto Mode You must select another mode like Manual to enable these options...

Страница 35: ... used when shooting moving subjects In general use a shorter shutter speed to catch a fast moving object To adjust shutter speed in Shutter Priority 1 Go to the Capture mode with Shutter Priority mode selected 2 Press 3 Press to adjust the shutter speed 4 Press to confirm setting Manual mode You can choose the aperture value and shutter speed in Manual mode To adjust values in Manual mode 1 Go to ...

Страница 36: ...ble Performs delay and capture twice Performs a 10 second delay then captures the image Performs another 2 second delay then captures the image again Burst Continuously takes pictures as long as you keep pressing the Shutter The flash is always off in this mode Speedy Burst Press and release the shutter When the photo size you select is VGA Speedy Burst will shoot continuously at the speed of 30 s...

Страница 37: ...ect an automatic focus area 1 Press AF Area 2 Press or and then select a focusing area 3 Press Setting sharpness saturation and contrast Adjusts how colors appear in the pictures by setting sharpness saturation and contrast To set sharpness saturation or contrast 1 Press and then select Sharpness Saturation or Contrast 2 Press or and then select High Normal or Low 3 Press Icon Mode Description Wid...

Страница 38: ... type or 3 Press Date Stamp Imprints the date when a picture was taken on the picture itself To set the date stamp 1 Press Date Stamp 2 Press or and then select Date Date Time or 3 Press Icon Mode Description Wise Zoom Reduces the image size and thus increases the effective zoom length without sacrificing image quality Digital Zoom Turns on the digital zoom feature OFF Turns off the digital zoom f...

Страница 39: ...then select or 3 Press Smart Scene Automatically selects the best shooting mode from Portrait Landscape Sunset Backlight Backlight Portrait Night Portrait Night Scene Snow Text Foliage and Super Macro 1 Press Shooting Mode and select Smart Scene 2 Press the shutter halfway to set automatic focus The selected shooting mode is displayed in the top left corner of the screen 3 Press the shutter to cap...

Страница 40: ... to capture an image If blinking is detected a warning message appears on the screen 3 Press to save or discard the image and then press to confirm Love Portrait Takes a self portrait of at least two faces 1 Press Shooting Mode and select Love Portrait 2 Once faces are detected the camera will automatically take a picture after a two second countdown 3 The camera continues to detect faces and take...

Страница 41: ...tion is automatically set at 1M 1024 x 768 when this mode is selected 1 Press Shooting Mode and select Panorama 2 Press to select how shots will be stitched 3 Press the shutter to capture the first shot Icon Mode Description Left to Right The direction of the succeeding shots will be to the right of the first shot Right to Left The direction of the succeeding shots will be to the left of the first...

Страница 42: ...amera will automatically take the second shot If you will only stitch two shots press to complete the panoramic picture Otherwise proceed to the next step 6 To take the third shot pan the camera to the direction of the guidance arrow Once the screen icon overlaps the green block the camera will automatically take the third shot Guidance bar Panoramic picture preview The camera captures the shot wh...

Страница 43: ...ture The LOMO effect will be applied to this picture immediately Fisheye Simulates a fisheye lens effect and creates a distorted hemisphere like image 1 Press Shooting Mode and select Fisheye 2 Take a picture The Fisheye effect will be applied to this picture immediately When the LOMO effect is applied color shift changes in colors might occur Before After Before After ...

Страница 44: ... captured background image to frame the composition and press the shutter to capture the final image Web Auction Combines a maximum of 4 shots into one single image on a VGA 640 x 480 size so it can be quickly used in situations such as Internet auctions 1 Press Shooting Mode and select Web Auction 2 Press or to move to the number of shots you want to take and then press Icon Mode Description 1 sh...

Страница 45: ...ing will automatically stop when the video file size reaches 4 GB Video recording at HD 720p 16 9 1280 x 720 will automatically stop when the video file size reaches 4 GB or the total recording time is near 29 minutes Recording a video at HD 720p 16 9 1280 x 720 requires a Class 6 or above SDHC card Videos captured in Web mode are stored under the XXXUTUBE directory XXX are numbers with the file s...

Страница 46: ... Blue See Effect on page 28 for more details Pre record On and Off When Pre record is on the camera repeats recording a short video clip for a 3 second duration before you press the shutter Once you press the shutter the previous 3 second video clip will be combined into the current video you are shooting Only the latest 3 second video clip is stored temporarily on the memory Icon Description Batt...

Страница 47: ...or a period of time Press any key to resume 3 min 5 min Off The camera remains on when idle LCD Saving On For power conservation the LCD screen is automatically dimmed after the camera has been idle for 20 seconds Press any key to resume Off The LCD screen remains bright when the camera is idle Date Time Sets the date and time Select a language for display menus and other information File Numberin...

Страница 48: ...htness Auto The LCD brightness is automatically set based on the surrounding environment High The LCD brightness is increased Normal The LCD brightness remains at the default value Manage Memory Format Formats the internal memory or the memory card Copy to Card Copies files from the internal memory to the memory card Reset All Resets the entire menu and button operation settings to initial default...

Страница 49: ...leted 52 3 Indicates this file has a voice memo or the file is an audio file 53 4 Indicates the file is marked for printing 5 Displays the shooting parameters when you took the picture or playback controls Press to toggle between different displayed information 6 Date and time when the file was created 7 File number 8 Histogram 9 File name file size shutter speed and aperture value 10 115 10 115 0...

Страница 50: ...eturn to the normal viewing size Rotating an image You can press to change the orientation of an image at 90 degrees clockwise at a time Viewing multiple files at a time Shows up to 9 files at a time on the screen To view multiple files 1 Slide the mode switch to 2 Slide to In this mode maximum 9 files shown in thumbnails are displayed on the screen Press or to select a file and then press or to v...

Страница 51: ...p audio clip or voice memo that you want to playback 3 Adjust the volume Slide to to increase the volume If there are more than 9 thumbnails you can press repeatedly until the scroll bar is highlighted Then you can press to move to the previous 9 thumbnails or to move to the next 9 thumbnails To cancel highlighting the scroll bar just press During video playback press to fast forward or press to r...

Страница 52: ...lies a vertical transition effect Applies a horizontal transition effect by intersecting an image You can set the interval between 1 3 5 10 seconds 4 Select whether you want to repeat the slideshow 5 Select Start and press to play the slideshow Deleting files Removes selected or all files To delete files 1 Slide the mode switch to 2 Press Delete or 3 Select whether to delete this selected file oth...

Страница 53: ...move to the image you want to apply Red eye Removal 3 Press Red eye Removal or 4 Press to confirm the change and save the image file Voice memo Inserts a voice annotation to an image file To record a voice memo 1 Slide the mode switch to 2 Press or to move to the image you want to add a voice memo 3 Press Voice Memo or 4 Select Start to start recording your voice 5 Select Stop to stop recording To...

Страница 54: ...ss or to select the effect The preview result based on the currently selected effect is shown in the middle thumbnail Icon Mode Description Normal No effect is added to the image Sepia Recorded image will be stored in a sepia tone B W Convert image to black white Negative Colors become the opposite of what they were in the original image Mosaic Applies a mosaic tile effect to the image Vivid Red T...

Страница 55: ...or to select the target image size 8M 5M 3M VGA to which you want to reduce 5 Press or to locate the area to trim 6 Press to confirm the change and save the image file Resizing Changes an image file to a smaller size and overwrites the image file or saves it as another new file To resize an image 1 Slide the mode switch to 2 Press or to move to the image you want to resize You cannot use this func...

Страница 56: ... on the memory card for printing and specify the number of print copies in advance using the camera This is extremely convenient for sending the images to a photo developing service or for printing on a direct print function compatible printer To set up DPOF 1 Press DPOF 2 Press or and select one of the following options To set the DPOF setting for one image in a time select Single and press or to...

Страница 57: ...You can connect the camera to a PC or notebook to transfer view print or edit files as well as charge the camera To connect the camera to a computer 1 Connect the end of the smaller plug of the USB cable to the camera 2 Turn on the camera 3 Connect the other end of the USB cable to an available USB port on your computer 4 Select Computer and wait for the connection You cannot use this function on ...

Страница 58: ...es by connecting the camera to a printer via a computer or bringing the memory card if available to a photo processing center you can choose to print using PictBridge Printing with PictBridge You can directly print images by connecting your camera to a PictBridge compatible printer without using a computer To print images from a PictBridge compatible printer 1 Connect the end of the smaller plug o...

Страница 59: ... thumbnails at a time select Print Index 7 Press The above procedure may vary depending on the printer type you are using If you connect the camera to your printer while the printer is still starting up the camera will be automatically turned off Failure to follow the above procedure will make the camera show an error message Please disconnect the camera and the camera will be automatically turned...

Страница 60: ...mperature is extremely low Many shots are being captured in dark places requiring a flash The battery or camera is warm The camera or flash was used continuously over a long period of time The flash does not fire or recharge The camera flash is turned off Set the flash to Auto Flash The light source is sufficient Even though the flash fired the image is dark The distance to the subject is greater ...

Страница 61: ...n when pressing the shutter button The battery is running low Replace the battery The camera is not in the Capture mode Switch to the Capture mode The shutter button was not pressed all the way down Press the shutter button all the way down The internal memory or memory card does not have any free space Load a new card or delete unwanted files The flash is recharging Wait until the flash mode icon...

Страница 62: ...8 5M 2592 x 1944 3M 2048 x 1536 HD 16 9 1920 x 1080 in full HD format VGA 640 x 480 Movie Mode HD 720p 1280 x 720 VGA 640 x 480 QVGA 320 x 240 Web 640 x 480 30 fps Continuous recording with sound Shutter Speed 1 2000 1 sec Fireworks 2 sec Night Scene 1 2000 15 sec White Balance Auto Daylight Cloudy Tungsten Fluorescent H Fluorescent L Manual Exposure 2 2 EV 0 3EV step ISO Auto 100 200 400 800 1600...

Страница 63: ...ons Weight 98 1 x 57 9 x 18 5 mm 110 g w o battery SD card Interface Digital output USB 2 0 compatible Audio Video output NTSC PAL PictBridge compatible Accessories USB Cable Software User Manual CD Quick Guide Hand Strap Pouch Li ion battery AC power adapter Available accessories depend on the actual items shipped and may vary from the list above All information designs and specifications are sub...

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