Bender TM800, Руководство пользователя, Страница: 44 / 92

Commissioning and testing
44 TM800_D00165_00_M_XXEN/06.2015
5.4.2 Service
For technical support, commissioning, troubleshooting and periodic verification
Bender offers:
First Level Support
Technical support by phone or e-mail for all Bender products:

Question about specific customer applications

Commissioning

Troubleshooting
Telephone: +49 6401 807-760*
Fax: +49 6401 807-259
In Germany only: 0700BenderHelp (Tel. and Fax)
E-mail: support@bender-service.com
Repair Service
Repair, calibration, update and replacement service for all Bender products

Repair, calibration, testing and analysing Bender products

Hardware and software update for Bender devices

Delivery of replacement devices for faulty or incorrectly delivered Bender devices

Extended warranty for Bender devices with in-house repair service resp. replacement devices at
no extra cost
Telephone: +49 6401 807-780** (technical issues)
+49 6401 807-784**, -785** (commercial issues)
Fax: +49 6401 807-789
E-mail: repair@bender-service.com
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service, Londorfer Straße 65, 35305 Grünberg
Field Service
On-site service for all Bender products

Commissioning, parameter setting, maintenance, trouble shooting for Bender products

Analysis of the electrical installation in the building (power quality test, EMC test, thermogra-
phy)

Practical training courses for customers.
Te49 6401 807-752**, -762 ** (technical issues)
+49 6401 807-753** (commercial issues)
Fax: +49 6401 807-759
E-mail: fieldservice@bender-service.com
*Available from 7.00 a.m. to 8.00 p.m. on 365 days of the year (CET/UTC+1)
**Mo-Thu 7.00 a.m. - 8.00 p.m., Fr 7.00 a.m. - 13.00 p.m.
Internet: www.bender.de
5.4.3 Maintenance
The TM800 alarm indicator and operator panel does not contain any parts that must be maintained.
Despite this, the intervals specified for periodic verification should be adhered to.