Bender FTC470XET, Руководство по эксплуатации

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73 TGH1375en/02.2010
10. Service and support
10.1 Damage in transit
Damage in transit must be confirmed directly by the carrier. In case of doubt, please contact:
Dipl.-Ing. W. Bender GmbH & Co.KG
Londorfer Straße 65
35305 Grünberg
+49 6401 807-0
10.2 Malfunctions
If the FTC470XET causes malfunctions in the connected systems, please consult this operat-
ing manual.
10.2.1 What should be checked?
Check whether...
z
the device is supplied with the correct supply voltage U
S;
z
the BMS bus cable is correctly connected and terminated (120
Ω
);
z
the appropriate Ethernet cable (RJ45) is correctly connected;
z
the BMS address is correctly set;
z
the start page of the FTC470XET Web server can be accessed by a Web browser;.
z
the network parameters are correctly set, at least the IP address and the net mask.
10.2.2 Where do you get help?
If, after thorough reading of the technical manual and intensive fault location in your instal-
lation, you cannot clear the fault caused by the protocol converter FTC470XET, please con-
tact our technical sales office:
0049 (0)6401-807-0
or contact us via the Internet:
info@bender-de.com
10.3 Warranty claims
BENDER provides a guarantee for error-free design and perfect material quality lasting 24
months from date of delivery for the FTC470XET stored or operated under normal standard
conditions.
This guarantee does not cover maintenance work of any kind and shall only be valid for the
first purchaser. It shall not extend to products or individual parts thereof which have not
been correctly used, or which have undergone modifications. Any warranty shall lapse if the
device is used other than for the intended purpose.
The guarantee obligation is restricted to repairing or replacing equipment returned to BEND-
ER within the guarantee period. In order for claims made under the terms of the guarantee
to be accepted, BENDER must acknowledge that the product is faulty and that the fault con-
cerned cannot be attributed to incorrect handling or modification of equipment, non-compli-
ant use or abnormal operating conditions.