CUSTOMER CARE
15.010
FAQs
What parts of the appliance can be
washed in a dishwasher?
• Any enamelled parts such as the grill-
pan can be cleaned in a dishwasher,
as can oven shelves and shelf guides.
What parts must NOT be cleaned in a
dishwasher?
• Parts such as burner skirts and caps,
control knobs and any cast iron items
must not be cleaned in a dishwasher,
they should be cleaned with hot
soapy water and a nylon brush once
they are cool enough.
There’s been a power failure and the
product won’t work.
• Switch off the electricity supply.
• When the power returns switch the
electricity supply back on and re-set
any programmer/clock to the correct
time of day.
My oven is a single combined oven
and grill - can I use both functions
together?
• No. You can only use one or the
other.
Why is there condensation on the
doors?
• Condensation is caused by hot, moist
air meeting a cooler surface (i.e. the
oven door). You cannot always pre-
vent it, but you can minimise it when
it happens by doing the following:
• Pre-heat the oven at a high tempera-
ture before putting food in the oven,
and cover the food you are cooking
wherever possible.
• Whenever you can, cook wet foods at
higher temperatures.
• Don’t leave food in the oven to cool
down.
• Automatic cooking will normally pro-
duce condensation when the oven is
cooling down with food inside.
Why is there steam or smoke escap-
ing from the oven?
• Your oven is fitted with a steam vent
at the top of the main oven. This is
to allow excessive steam out of the
oven whilst cooking wet foods such
as quiche or pizza.
• If your main oven smokes during
its use, it is important that the oven
cavity is kept clean and not contami-
nated with grease or old foods.
Should the cooling fan continue to
run once the appliance has been
switched off?
• Yes. Your oven is fitted with a cooling
fan to keep the operator controls
cool. In some cases the cooling fan
may continue to run even after the
oven is switched off to disperse the
residual heat of the oven.
What is a Multifunction oven?
• A multifunction oven combines a va-
riety of features, which are explained
fully earlier in this book (if fitted),
it allows you more flexibility when
cooking.
The neon on my appliance keeps go-
ing out and coming back on again.
• Yes. In most cases the neon (if fitted)
will cycle on and off to show that
oven is maintaining your temperature
choice.
My new oven is giving off a strange
smell?
• This is the smell of the oven being
used for the first time. After a small
period of uses, the smell will deterio-
rate. Whilst inside the oven your food
will never be polluted by this smell.
Call Customer Care for a Service
Engineer’s visit if:
• You find that the oven becomes hot-
ter at a particular temperature - the
thermostat may need replacing.
• The cooling fan fails to work.