18/10/2019
Belkin Official Support - Common issues with Wemo devices
https://www.belkin.com/us/support-article?articleNum=44526
6/8
If you have multiple homes with Wemo devices in them, you will only see one set at a time. You will
need to have two mobile devices or choose a home to control remotely.
For more troubleshooting tips, click here(http://www.belkin.com/us/support-article?articleNum=8056).
Wemo will not connect to the router's Wi-Fi
Is your Wemo device not connecting to your router's Wi-Fi? Here are some fixes:
1. Check your router
If you are using a business class router with enterprise security, your Wemo will not be able to connect
to it. For security reasons, Wemo is NOT supported by the following network types:
1. Enterprise networks
2. Café networks
3. Cellular hotspots
4. Networks using Chinese characters
To know more, click here(http://www.belkin.com/us/support-article?articleNum=58087).
2. Change the channel
If the channel is clogged, you might see trouble connecting to the Wemo device or in keeping it
connected. The recommended Wi-Fi channel setting is Auto. However, you can also change your
router’s channel to avoid interference with other routers in your area that are possibly using the
same channel as yours. If you are using a Belkin router, click here(http://www.belkin.com/us/support-
article?articleNum=10814) to know how to change the Wi-Fi channel.
3. Broadcast the Wi-Fi name
Make sure that your Wi-Fi is broadcasting at 2.4 GHz frequency and that it supports the Wireless-B, -G
or -N standards. Also, make sure that the router’s Wi-Fi name is set to broadcast. If it is hidden, your
Wemo may experience difficulties connecting or staying connected to your Wi-Fi.
4. Check the Wi-Fi password
Check your router's security settings. Wemo only supports WPA™, WPA2™ and WEP security types
and passwords of eight to 63 characters comprised of numbers, letters and special characters.
