18/10/2019
Belkin Official Support - Common issues with Wemo devices
https://www.belkin.com/us/support-article?articleNum=44526
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inside a cabinet.
Network traffic.
Free up your Wi-Fi. If too many devices are connected to your Wi-Fi, these may
interfere with your connection to the Wemo device.
For more troubleshooting tips on how to resolve an intermittent Wi-Fi connection,
click here(http://www.belkin.com/us/support-article?articleNum=8131).
Remote Access failed
To adjust the Remote Access settings, you must be within range of your home Wi-Fi. If you're having trouble
connecting to your Wemo devices via Remote Access, try the following:
Navigate to the Settings section in the Wemo App and make sure that the Remote Access feature is
enabled.
Verify if your mobile device has a strong internet connection.
Restart your mobile device.
Why can’t I enable Remote Access?
Here are some reasons why you can’t enable Remote Access for your Wemo device:
1. The Wemo device is not set up properly
If not all of your devices are showing up in the Wemo App, unplug the ones that are not appearing in
the App and do a factory restore on them one at a time.
IMPORTANT:
Working devices should remain plugged in while restoring your other devices.
2. Access points and range extenders obstruct communication between Wemo devices and the
Wemo App
Check each Wemo device on the cloud if they show up under multiple homes (compare MAC
addresses of the router instead of Wi-Fi names) when you are using access points or range extenders.
The solution is to reset the Wemo devices and connect them to the same router.
3. Port forwarding
Some routers might need to have ports forwarded but this occasion is extremely rare.