114
Maintenance & Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting with the Kaleido
-
IP frame’s USB ports
A USB mouse can be directly connected to the multiviewer for troubleshooting purposes
(as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the following
conditions.
• The pointer can only travel between the displays connected to the Kaleido
-
IP frame.
• When more than one display is connected to the card, the required mouse movement
to go between displays does not always follow the wall layout set in XEdit. For example,
you will have to move the mouse pointer horizontally or vertically in order to go from
one display to the next.
Troubleshooting Common Issues
Troubleshooting consists of using fault-isolation techniques to narrow down the probable
cause to a specific multiviewer component. Schedule these maintenance operations during
off hours when the system is not in use if possible as troubleshooting can cause outage.
Use the following troubleshooting table to diagnose common issues and take corrective
actions to restore operation.
Symptom
Probable cause
Test
Corrective action
Closed
captioning/XDS /
Dolby E / SCTE /
Loudness does not
work for certain
tiles / video feeds.
Insufficient licenses have
been installed.
View license status in
XAdmin. See
Valid licenses have a
green dot.
Purchase and install a sufficient
number of licenses as required.
Contact Technical Support for more
information and see
page 75.
See
Kaleido Software
upgrade /
downgrade has
failed
A Kaleido Software
installation requirement
was not observed
Review the Kaleido
Software Release Notes
for information about
compatibility,
requirements, limitations,
known issues, and bug
fixes for a given software
version. Confirm that the
multiviewer’s memory
has sufficient capacity for
the upgrade.
Install a software version that is
compatible with your hardware or
upgrade your hardware as required.
See also
on page 16. See
Содержание GRASS VALLEY KALEIDO Series
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Страница 17: ...17 Kaleido IP X320 X120 Installation Service Manual Overview of the Kaleido IP System...
Страница 18: ...18 Overview Overview of the Kaleido IP System...
Страница 22: ...22 Installation Setting up the Kaleido IP Hardware...
Страница 28: ...28 Multiviewer Cabling Changing the Output Resolution...
Страница 117: ...117 Kaleido IP X320 X120 Installation Service Manual For more information about recycling contact Grass Valley...
Страница 118: ...118 Maintenance Troubleshooting Disposal and Recycling Information...
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