Belden grass valley Kaleido-IP X120, Инструкция по установке и обслуживанию

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Maintenance & Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting with the Kaleido-IP frame’s USB ports
A USB mouse can be directly connected to the multiviewer for troubleshooting purposes
(as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the following
conditions.
• The pointer can only travel between the displays connected to the Kaleido-IP frame.
• When more than one display is connected to the card, the required mouse movement
to go between displays does not always follow the wall layout set in XEdit. For example,
you will have to move the mouse pointer horizontally or vertically in order to go from
one display to the next.
Troubleshooting Common Issues
Troubleshooting consists of using fault-isolation techniques to narrow down the probable
cause to a specific multiviewer component. Schedule these maintenance operations during
off hours when the system is not in use if possible as troubleshooting can cause outage.
Use the following troubleshooting table to diagnose common issues and take corrective
actions to restore operation.
Should you need further assistance, see Grass Valley Technical Support , on page 110.
Symptom Probable cause Test Corrective action
Closed
captioning/XDS /
Dolby E / SCTE /
Loudness does not
work for certain
tiles / video feeds. Insufficient licenses have
been installed. View license status in
XAdmin. See
Enabling
Options , on page 72.
Valid licenses have a
green dot.
Purchase and install a sufficient
number of licenses as required.
Contact Technical Support for more
information and see
Available
Hardware and Software Options , on
page 69.
See Grass Valley Technical
Support
, on page 110
.
Kaleido Software
upgrade /
downgrade has
failed A Kaleido Software
installation requirement
was not observed Review the Kaleido
Software Release Notes
for information about
compatibility,
requirements, limitations,
known issues, and bug
fixes for a given software
version. Confirm that the
multiviewer’s memory
has sufficient capacity for
the upgrade. Install a software version that is
compatible with your hardware or
upgrade your hardware as required.
See also
Kaleido Software
Minimum Version Compatibility ,
on page 16 . See Related
Documentation , on page 15.
Display of an HDMI
mosaic output is
pixilated, blocked,
intermittent, or
blank (signal loss) HDMI cable is too low-
quality or is too long Use a short (<6ft (1.8m)),
high-quality cable with
the display Use a shorter HDMI cable, use an
HDMI cable constructed with
heavier conductors (for example,
AWG 22 (0.34mm
2
) or thicker), or
both.