BelAir100SN Installation Guide
Troubleshooting
May 18, 2010
Confidential
Document Number BDTK11001-A01 Preliminary
Cable
Modem
or
Ethernet
Off
Not
operational
Cable Modem link is down.
Flashing
Blue
Initialization
Synchronizing with the Cable Modem
Termination System (CMTS). May
take up to 5 minutes.
After 5 minutes, this state indicates
that the RF signal strength is out of
range, the MAC address may not be
recorded at the CMTS or an IP
address may not be assigned to the
unit.
Note the unit’s MAC address located
at the bottom of the unit and call the
Network Operating Centre to
confirm MAC address registration
and IP address assignment.
After verifying the IP address, check
L2TP tunneling configuration.
Blue
Operational
Cable Modem is operational
Green
Not
operational
Cable Modem link is down. A cable is
connected between the Ethernet
port and an active far-end.
Flashing
Green
Not
operational
Cable Modem link is down. Data is
being transferred across the Ethernet
link.
Table 11: LED Indicator Description - BelAir100SN (Continued)
LED
Colour
State
Description