The checklist below may help you troubleshoot in the unlikely event that a problem occurs while using the product:
No response from unit.
No power to unit.
Check that power is turned on.
Check cables and connections.
Fuse blown or internal fault.
Replace mean fuse or contact Beamz support
or Beamz authorized service partner. Do not
remove base or yoke covers. Do not attempt to
replace a fuse or carry out any repairs or service
that are not described in this User Manual
unless you have both authorization from Beamz
support or Beamz authorized service partner.
Unit resets correctly but does not respond (or
does not respond correctly) to the controller.
The controller is not connected.
Connect controller.
Bad DMX-line.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
DMX-line has no end resistance.
Insert DMX terminator plug in DMX output
socket of last unit on DMX-line.
Incorrect unit addressing.
Check unit address and DMX mode settings.
A unit is defective and is disturbing data
transmission on the DMX-line.
Unplug DMX IN and OUT connectors and
connect them directly together to bypass one
unit at a time until normal operation is regained.
Have defective unit serviced by an authorized
technician.
Pin 2 and 3 are reversed in XLR connection.
Inspect connections and cables. Install a phase-
reversing cable between the units or swap pin 2
and 3 in the unit, that behaves erratically.
Error after unit reset.
Effect requires mechanical adjustment.
Check unit
’s software version and error
messages for more information. Contact Beamz
support or Beamz authorized service partner.
Light output cuts out intermittently.
Unit too hot.
Allow unit to cool. Reduce ambient
temperature. Ensure free airflow around unit.
Clean unit if necessary.
LEDs damaged.
Disconnect unit and contact Beamz support or
Beamz authorized service partner.
The power supply settings do not
match local AC voltage and
frequency.
Disconnect unit. Check settings and
correct if necessary.
