The checklist below may help you troubleshoot in the unlikely event that a problem occurs while using the product:
No response from unit.
No power to unit.
Check that power is turned on.
Check cables and connections.
Internal fault.
Contact Beamz support or Beamz authorized
service partner. Do not remove base or yoke
covers. Do not attempt to replace a fuse or
carry out any repairs or service that are not
described in this User Manual unless you have
both authorization from Beamz support or
Beamz authorized service partner.
Unit resets correctly but does not respond (or
does not respond correctly) to the controller.
The controller is not connected.
Connect controller.
Bad DMX-line.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged
cables.
DMX-line has no end resistance.
Insert DMX terminator plug in DMX output
socket of last unit on DMX-line.
Incorrect unit addressing.
Check unit address and DMX mode settings.
A unit is defective and is disturbing data
transmission on the DMX-line.
Unplug DMX IN and OUT connectors and
connect them directly together to bypass one
unit at a time until normal operation is
regained. Have defective unit serviced by an
authorized technician.
Pin 2 and 3 are reversed in XLR connection.
Inspect connections and cables. Install a
phase-reversing cable between the units or
swap pin 2 and 3 in the unit, that behaves
erratically.
Error after unit reset.
Effect requires mechanical adjustment.
Check unit
’s software version and error
messages for more information. Contact
Beamz support or Beamz authorized service
partner.
Light output cuts out intermittently.
Unit too hot.
Allow unit to cool. Reduce ambient
temperature. Ensure free airflow around unit.
Clean unit if necessary.
LEDs damaged.
Disconnect unit and contact Beamz support or
Beamz authorized service partner.
The power supply settings do not
match local AC voltage and
frequency.
Disconnect unit. Check settings and
correct if necessary.
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