11 Troubleshooting
11.1 Resetting the safety thermostat
Danger
Before carrying out any work on the indoor unit, cut off its power
supply and the electrical back-up immersion heater.
If you suspect that the safety thermostat was triggered:
1. Cut off the power supply to the indoor unit and the electrical back-up
immersion heaters by lowering the circuit breakers on the electric
panel.
2. Locate and correct the cause of power cut before resetting the safety
thermostat.
3. Remove the front panel of the indoor unit and the protective cap.
4. If the safety thermostat has been triggered, use a flat-headed
screwdriver to press the reset button on the thermostat. If not, look for
an alternative cause for the power to the immersion heater having
been cut.
5. Refit the front panel on the indoor unit and the protective cover.
6. Switch the mains supply to the indoor unit and the electrical back-up
immersion heater back on.
11.2 Resolving operating errors
If your appliance malfunctions, the status LED flashes and/or changes
colour and a message containing an error code is displayed on the main
screen of the control panel. This error code is important for the correct and
rapid diagnosis of the type of malfunction and for any technical assistance
that may be needed.
If an error occurs:
1. Make a note of the code displayed on the screen.
2. Remedy the problem described by the error code or contact the
installer.
3. Switch the heat pump off and back on to check that the cause of the
error has been removed.
4. If the code is displayed again, contact the installer.
11.2.1 Types of error code
The control panel can display three types of error codes:
Tab.95
Type of code
Code format
Colour of the status LED
Warning
Axx.xx
Green flashing
Blockage
Hxx.xx
Continuous red
Lock out
Exx.xx
Red flashing
11.2.2 Error codes
An error code is a temporary status, resulting from the detection of a heat
pump anomaly. The heat pump attempts to restart automatically until it
switches on.
When one of the following codes is displayed and the heat pump cannot
restart automatically, contact a maintenance technician.
Fig.86
MW-2000257-5
11 Troubleshooting
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7762758 - v05 - 19082020