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8. Possible malfunctions
If there are any disruptions in the device operation and the display will show an error
code check with the table below if the problem can be solved before you contact the
customer service or supplier.
Error
code
Cause
Solution
E0
No pan on the hob or not
suitable cookware
Place the appropriate cookware with
food on the hob
E1
The device heats up
extensively (due to e.g.
covered ventilation slots)
Parts are damaged (e.g.
transistor)
Clear the ventilation slots.
Let the device cool off for a few
minutes; afterwards the device is ready
for operation. If the error code is
displayed when the device has cooled
off, contact the supplier.
Contact the supplier
E2
The overheating protection
is on and the device will
switch off
Pull the plug from the socket. Remove
the cookware from the hob. Let the
device cool off for a few minutes;
afterwards restart the device.
E3
Short lasting power cut
Pull the plug from the socket. After a
few minutes, plug in the device again.
Have an electrician to check the power
supply.
If you cannot remove the malfunctions:
-
do not open the body,
-
notify the customer service point or contact the sales agent,
while providing the following information:
type of malfunction;
article and serial number (rating plate at the rear of the device);
date of purchase.