Barco Demetra, Руководство пользователя

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K5902200 /07 Barco Demetra 40
5.1 Troubleshooting instructions
Please check the Demetra knowledge base on www.barco.com/support/demetra/knowledge-base
for the most recent troubleshooting information. If you do not find what you are looking for, please
contact the Barco helpdesk for support (see
www.barco.com/support/demetra for contact
information).
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Fully recharge the batteries and check again. If the condition persists, your Demetra Scope may require
servicing.
LED fails
The LEDs used in your Demetra Scope are designed to last over 100,000 hours. If any of the LEDs fail, your
Demetra Scope requires servicing.
LED indicator error codes
In case the LED indicator in the grip of the device shows other behavior than during normal operation, please
contact the Barco helpdesk. Your device might need to be swapped. Normal operation of this LED indicator
includes the following:
• Off: Default behavior/charged batteries (>20%)
• Steady orange: Batteries low ( ≤ 20%)
• Slow blinking green: Batteries charging (when placed in battery charging station)
• Steady green: Batteries fully charged (when placed in battery charging station)
The device doesn ’ t charge
Check the power cable connection
• Has the adapter cable been plugged in correctly into the battery charging station?
• Has the country adapter plug been attached properly?
Use only the power supply included in the Demetra box, or a spare part provided by Barco, for
charging your device.
Data synchronization error
Updates to patient data, including new image captures, are continuously synchronized to the Demetra Cloud,
provided there is a WiFi connection. When the device has a WiFi connection and detects that this
synchronization is not succeeding, the device will signal a synchronization error. If the synchronization fails
critically, a warning will be shown in a pop-up message, with the recommendation to restart the device and/or
contact the Barco helpdesk. This failed synchronization state will also be shown in the status bar menu, along
with a distinct error code. If this error persists, please contact the Barco helpdesk.
When the device is in this state, do not perform a factory reset unless instructed by the Barco helpdesk.
Otherwise images and/or data might get lost.
Factory reset
In some instances, a factory reset of your device might be required, e. g., when the device needs to be
swapped or after a data synchronization error.
Complete the following steps to perform a factory reset of your device:
1. On the Demetra Scope:
a) Access the Settings menu:
◦ Before login: directly from the login screen at the top left corner
◦ After login: by tapping or swiping down the status bar at the top right corner
b) Select Factory reset
c) Confirm to reset the device
Troubleshooting